Toxic and manipumativd work environment - Customer Service Concentrix Employee Review

1.0
Oct 20, 2024
Recommend
CEO approval
Business Outlook

Pros

- Salary higher than average - Meal card with 167€per month

Cons

The management of this company is super toxic and manipulative, and they lie so much that they should apply for the Oscar's. This company rather covers criminals/employees who do illegal activities than keep the good, loyal ones. They bully the good and hard-working employees out of the companies. In one project for a German bank, there was an employee who stole more than 40k€ from that bank. It was the bank itself who discovered this fraud and confronted Concentrix. Concentrix didn't fire this employee immediately after the interrogation with him but kept him long enough to even pay him his final salary. This bank even wanted him to be sued in Germany but Concentrix didn't hand him out to the authorities in Germany. This is not the first time that Concentrix was covering bad/malicious employees. There are cases where ex-employees were SA'ed in the women toilets in another project, employees were extremely sexually and/or physically harassed and were reported many times by employees from different departments. I really recommend you to look for a company that really stick to their own guidelines and policies. The management only support ppl who they really like and is best friends with them, regardless of their work performance or criminal record. They keep back the salary of sincere and hard-working employees even after being confronted with evidence and the labour law itself

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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