employer cover photo
employer logo
employer logo

Extra Space Storage

Engaged Employer

Change - Store Manager Extra Space Storage Employee Review

5.0
Nov 12, 2016
Recommend
CEO approval
Business Outlook

Pros

ESS spends 2 weeks training you in person at a central location, and then continues to train and teach through e-learnings once you are at your home site. DM is very involved and will answer any questions you may have. Overall super easy job. A little overwhelming at first, but with all the support you figure it out within a month or so. Got to stay on top of a lot. Calling customers, cleaning, and online paperwork stuff. Lost of cleaning. I would like to continue to stay here as long as the opportunity to grow is there. Lots of freedom throughout the day to do what needs to be done.

Cons

End up working alone a lot. The algorithm that decides hours based on units is broken. A busy small site doesn't get as much hours as a slow large site. In a perfect scenario there should be 2 people at every property and the only considerations should be if a 3rd is needed. Shouldn't have to go days at a time without help and have to plan when things can get done based on coverage. Taking time off is a problem because of this. Dont feel safe alone when working at night, especially with day light savings time crap. Here for an hour in the dark until close. Can't really rent to customers or clean after 5pm. I think we need to change hours to 8am-5pm during the winter months.

Explore other reviews about Extra Space Storage

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

lots of work to do

Cons

system errors which slows down processing

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good consideration of their employees, and good standard pay

Cons

They say you are getting a raise or getting paid more but its actually the standard pay they give starting off they just want current employees to feel accomplished with the illusion of it so they are trying to catch you up to that pay, and no actual room for growth do to hierarchy standards,

See reviews by: Helpful|Rating|Date|All