Unorganized - Customer Success Manager (CSM) Gallagher Employee Review

1.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The actual workers are knowledgeable

Cons

Management boasts about the Gallagher Way yet these same managers do not abide by the tenets. There is a buddy system with management. No gratitude for dedication or those who retain business. Workloads are unmanageable. Department managers have a canned comment to let them know if you need help. You ask for help and either they do not know the answer or they say they will check into it but never respond.

Explore other reviews about Gallagher

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, Great Team, Mentorship, Opportunity to Grow and Gain Insurance Knowledge

Cons

I have enjoyed my time here

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary was in market range.

Cons

Manager took zero interest in me. I spoke to her 2 times in the 6 months I was there. It’s just an endless grind to various SEC and investor required reporting. By the time you finish you need to start over. Almost all process are broken. This $13B company runs on excel. It’s a real risk that this company collapses on itself. They purchase companies and destroy everything good about their cultures. I was so happy and content until they purchased us. The executives paint a fake picture of their culture to the street.

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