Terrible - Customer Service Representative Gallagher Employee Review

1.0
Jun 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Got paid, that's the only good thing.

Cons

The reviews on here from customer testimonials are appalling, they do not treat their staff well either. Poor standard of cleanliness in the communal areas and toilets (only two cubicles each for men/women), very quick to jump on you for making minor errors, and training is very poor leaving one ill-equipped to do the job.

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Gallagher Response
12mo
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience, this is not the type of environment we strive to create, nor does it reflects the values of the Gallagher Way. Please know that your voice matters. We are taking this feedback seriously and will escalate internally to ensure situations like this are always addressed and prevented.

Explore other reviews about Gallagher

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, Great Team, Mentorship, Opportunity to Grow and Gain Insurance Knowledge

Cons

I have enjoyed my time here

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary was in market range.

Cons

Manager took zero interest in me. I spoke to her 2 times in the 6 months I was there. It’s just an endless grind to various SEC and investor required reporting. By the time you finish you need to start over. Almost all process are broken. This $13B company runs on excel. It’s a real risk that this company collapses on itself. They purchase companies and destroy everything good about their cultures. I was so happy and content until they purchased us. The executives paint a fake picture of their culture to the street.

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