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Excellus BlueCross BlueShield

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Excellus BlueCross BlueShield

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Excellus BlueCross BlueShield Reviews

Updated Jul 23, 2021

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Found 186 of over 239 reviews

4.4
92%
Recommend to a Friend
95%
Approve of CEO
Excellus BlueCross BlueShield CEO David H. Klein (no image)
David H. Klein
71 Ratings
Pros
  • "Work from home opportunity, great benefits and leadership(in 21 reviews)

  • "Work life balance and skill growth are a priority(in 16 reviews)

  • Cons
  • "Upper management holds accountabilities on all without being held accountable(in 6 reviews)

  • "I dislike having to pay for parking(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Disability

    This rating reflects the overall rating of Excellus BlueCross BlueShield and is not affected by filters.

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    1. 5.0
      Current Employee, more than 3 years

      Great company to work for

      Jul 23, 2021 - Retention Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, growth opportunities, good culture, great communication, you know what is expected of you and as long as you meet your goals you will continue to grow

      Cons

      I have not had any negative experience. It is a little difficult to obtain a full time position but they strive to keep their employees for many years and hire slow.

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    2. 5.0
      Current Employee

      5 stars

      Jul 15, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work for.

      Cons

      There are no downsides to working here.

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    3. 3.0
      Former Employee, more than 1 year

      Company has potential but needs new leadership across the board

      Apr 22, 2021 - Project Manager in Rochester, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice clean/modern office Good co workers (in my experience) Work from home available, but not everyday Work life balance will be normal, they do have some version of "flex time" Diversity and inclusivity program BCBS is nationally recognized It is a "safe" choice. I saw people who have worked at Excellus for 20+ years. So if you really like it there is an opportunity to be a "lifer" or just transition to a competitor, where the company structures are similar and your experience will align.

      Cons

      Executive leadership has a problem with communication and change, gas lighting There is favoritism The pay sucks compared to competitors - I would shop around first Almost every job in an insurance company is learnable as long as you are skilled with a computer, but you will find Excellus wanting X years of specific experience for basic jobs. With that, it can also be hard to advance in the company (based on who you know) Learned more in 2 months at my new job, than I did during my entire time there. That says a lot about its focus on employee growth

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      1 person found this review helpful
    4. 5.0
      Current Employee, more than 1 year

      Good culture

      Jul 2, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work life balance, promotes culture of respect

      Cons

      Salary is less than other companies, but given the culture difference I think it’s worth it!

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    5. 1.0
      Former Employee, more than 10 years

      Do not recommend

      Jul 16, 2021 - Executive Assistant in Rochester, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits are good but not worth it in the long run.

      Cons

      Very hostile work environment and HR does nothing about it.

      Continue reading
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    6. 5.0
      Current Employee, more than 1 year

      The best company, hands down!

      Jun 13, 2021 - Anonymous Employee in Utica, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible scheduling, time off benefits, career motivating. Free insurance.

      Cons

      The systems are outdated and need work. Communication is subpar at times.

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    7. 5.0
      Former Employee, less than 1 year

      Customer Care Advocate

      Apr 19, 2021 - Customer Care Advocate in East Rochester, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -You get top notch free health insurance and so does your family (spouse and kids). -Crazy amount of PTOs, vacation time and sick time off so the work life balance is great. -Fun camaraderie activities that help you get to know other people from the company well. -You can get merit based bonuses, they love to promote within. Lots of opportunity for growth.

      Cons

      -Cannot think of any cons other than that the pay isn’t the BEST but the company makes up for it by giving you and your family free insurance.

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    8. 5.0
      Former Employee, more than 5 years

      Wonderful company

      May 21, 2021 - Director in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of opportunity, great people, strong market share, diversity in projects

      Cons

      Raises are not competitive with other health plans

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    9. 5.0
      Current Employee

      Great Company

      May 18, 2021 - IT Applications Administrator in Syracuse, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The work environment is great.

      Cons

      Slow to adapt new tech

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    10. 4.0
      Current Employee, more than 5 years

      Medical Intake Staff Customer Care

      Jun 8, 2021 - Medical Intake Staff in Utica, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Benefits are decent - Work from home -PTO, sick and volunteer time -opportunities for growth

      Cons

      - Training not thorough - Protocols not black and white - Work from home

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    Viewing 1 - 10 of 186 Reviews

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