LendUp Reviews | Glassdoor

LendUp Reviews

Updated 13 Sep 2019

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Found 83 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
49%
Recommend to a Friend
LendUp CEO Anu Shultes
Anu Shultes
0 Ratings
Pros
  • "Great catered lunches and fun quarterly engagement activities(in 10 reviews)

  • "Fun off-site events and happy hours(in 8 reviews)

Cons
  • "calling a spade a spade this is essentially is a call-center position and the company needs to be more transparent on this (P(in 11 reviews)

  • "And work life balance here is very reasonable(in 7 reviews)

More Pros and Cons
  1. "LendUp Experience"

    StarStarStarStarStar
     

    I worked at LendUp

    Pros

    amazing people to work with

    Cons

    no cons except for financial industry has a lot of regulation

    LendUp2018-10-21
  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Compliance Manager 
    Approves of CEO

    I worked at LendUp full-time

    Pros

    Great team to work with

    Cons

    People leave the company often

    LendUp2019-09-13
  3. "Mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager 
    Doesn't Recommend
    No opinion of CEO

    I worked at LendUp full-time for more than a year

    Pros

    •mission is top notch •heavy volume of calls teaches you how to be more confident on the phones •set schedule allows for a good work/life balance

    Cons

    •work is extremely taxing despite it just being a traditional 9-5 •since this company is in the payday lending space the customers you are dealing with are generally financially stressed, which can make for grueling day to day •calling a spade a spade this is essentially is a call-center position and the company needs to be more transparent on this (P.S. you are not managing accounts) •need to stream line daily... process to mitigate attrition--perhaps make this a 3 day a week 10 hour a day position •company does not layout a path towards promotion

    Show More

    Advice to Management

    Transparency is key. It makes your employees feel valued and respected.

    LendUp2019-07-02
  4. "Good culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at LendUp full-time for less than a year

    Pros

    Fast pace; good culture; agile management

    Cons

    A little bit lack of tech innovation.

    LendUp2019-04-21
  5. Helpful (2)

    "A good jump start after college, but not the best opportunity for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Coordinator in Richmond, VA
    Doesn't Recommend
    Disapproves of CEO

    I worked at LendUp full-time for more than a year

    Pros

    The team in Richmond is very friendly and engaging. There are a lot of fun and optional group activities outside of work. The company is very efficient with their use of technology to communicate. This is a great opportunity to learn more about the financial world.

    Cons

    The upper management has a tendency to push the training on long-standing employees who are not paid as a manager when they should be. The company was not wise with their use of revenue and overspent it on marketing. There is not a lot of opportunity for in depth analysis/creative problem solving. It can seem like it is not mentally challenging enough.

    LendUp2019-02-05
  6. Helpful (2)

    "Mismanaged and without direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LendUp full-time for more than a year

    Pros

    - Salaries are finally somewhat competitive - Still (mostly) true to the mission

    Cons

    - Senior management does not appear to have a strategy or vision for the business; priorities have changed almost every quarter for the past 2 years - Nobody outside of the C-Suite has any insight into details about LendUp's equity (number of shares outstanding, valuation, ...) - Too many career levels and titles considering the company has < 100 employees

    Advice to Management

    Set a vision and realistic goals and execute against them

    LendUp2019-02-04
  7. Helpful (2)

    "Great people at lower levels, inept upper management, good employees end up as collateral damage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Former Account Manager in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LendUp full-time for more than a year

    Pros

    - Solid benefits package with position - Decent investment on internal culture at team-level - Direct, on site management was good depending on your team - Absolutely incredible HR rep that navigated an unstable company with professionalism and grace

    Cons

    - Non competitive pay, free lunches and benefits used to justify meager take-home pay - Main office gave complete disregard for satellite office, the east coast office shouldered a substantial amount of the work and ended up getting shafted upon the company devolving into "LendUp 2.0" and "Mission Lane" - Upper management gave little to no communication regarding the health of the company prior to late October,... when dozens of employees were laid off on the spot or given an effective 90 days notice - Upper management is deceptive and timelines on when jobs would be terminated kept changing - Lack of appropriate staffing levels place unnecessary burden on customer facing employees - Lack of resources for maintaining functioning internal servers caused consistent outages/technical glitches that impacted customers and employees abilities to perform basic job functions

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    Advice to Management

    I'm not sure what advice if any will help the new LendUp board get their act together, it's highly unlikely that the new "LendUp 2.0" company will make it through 2019. If they learn anything from this experience, it would be to treat your employees with respect. If you're going through the process of splitting up a company and you want to tell us with no warning, have the details of everything worked out and don't... make things up in real time as you go. At least fifteen people in the Richmond office were told they would know two weeks prior to not having a job, then that changed to four weeks notice, then it changed through the end of 2018, then the final date was March of 2019. This could have been a result of sheer ineptitude at the highest levels of the company or it could have been a sneaky measure to force people out early from the instability and save money on severance payouts. In addition to that, the employees that were let go had completely zero notice of their termination just shy of the holiday season, which majorly impacts them and their families.

    Show More
    LendUp2018-12-31
  8. "Not the best experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LendUp full-time for more than a year

    Pros

    the company provided lunch options every day

    Cons

    tons of bureaucracy and horrible management

    Advice to Management

    suck less

    LendUp2018-12-15
  9. Helpful (7)

    "Great Mission, Greedy Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LendUp full-time for more than a year

    Pros

    The mission is truly admirable. The exploitation of the payday loan industry is an issue that few others in the space have even attempted to address. Because of this, the company *generally* tends to attract social justice - minded, down to earth people.

    Cons

    Management refuses to be self-reflective, even now it seems when the company is falling apart, largely because of self-inflicted damage. The extent to which the company underpays its staff, especially is customer service team, is deplorable. Every dollar less paid to the front line teams is of course a dollar more in the pockets of exec team.

    Advice to Management

    Act with integrity. Stop treating your employees poorly. It will catch up to you in the end.

    LendUp2018-11-02
  10. "Great mission"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at LendUp full-time

    Pros

    Great products will be successful moving forward

    Cons

    Laid off a bunch of people

    LendUp2018-10-21
Found 83 reviews