Lumeris Reviews | Glassdoor

Lumeris Reviews

Updated Mar 31, 2020

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2.4
31%
Recommend to a Friend
42%
Approve of CEO
Lumeris Chairman & CEO W. Michael Long (no image)
W. Michael Long
182 Ratings
Pros
  • "It offers opportunities to work from home(in 22 reviews)

  • "Compensation, good people, relaxed atmosphere and fast paced environment(in 22 reviews)

Cons
  • "Well I know why because they pay upper management a lot of money to the point they can’t budget in Customer Service pay(in 13 reviews)

  • "Health plan operations: Some of these people have the kindest and most generous hearts(in 12 reviews)

More Pros and Cons
  1. "Culture that I enjoy (besides during AEP) and given every opportunity to succeed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Product Owner in Millstadt, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lumeris

    Pros

    Pay rates, knowledgeable employees, culture, innovation, Leadership that cares about the mission and the employees, Dedicated Private Investors

    Cons

    AEP or annual enrollment period time is very busy, Alignment with external partners only recently, long drive

    Continue reading
    Lumeris2020-02-27
  2. Helpful (4)

    "After many years, still not firing on all cylinders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I worked at Lumeris

    Pros

    Helpful analysts and SMEs, and some very booksmart leaders. Salary and benefits are solid.

    Cons

    Leadership doesn’t listen to the field or to customer feedback. Chosen Few leaders talk a good game, but can’t deliver. Popularity contest among many leaders - if you aren’t in the club, you won’t be valued.

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    Lumeris2020-03-05
  3. Helpful (4)

    "An exhausting exercise in frustration..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Solutions Architect 
    Negative Outlook
    Disapproves of CEO

    I worked at Lumeris

    Pros

    There are several intelligent, talented individuals who do the right thing (even when nobody is looking), have integrity, and opt to create solutions the “right” way and do the “right thing” for the clients. Sadly, these folks are leaving. I think we all realized Lumeris is a lost cause. The only reason folks are staying is because they think Lumeris is going to go public. This organization is very top-heavy and Directors & above were awarded stock options. They are holding out to either be acquired by Cerner or for the IPO. If you are hired by Lumeris now, good luck trying to get options. I can’t imagine an IPO will happen now. The Health Plan lost 3 major accounts, the Population Health Solutions Org does not have any mind-blowing successes worth mentioning. The Cerner partnership is a fiasco. Not a whole lot of positive things going on that warrant an IPO...

    Cons

    This company will tell you that it “functions like a startup” and that “with change comes growing pains.” It’s not like that at all-it is far worse. In a startup, you have actual LEADERship, a vision, folks who are motivated and innovative. You have almost none of that at Lumeris. It’s a negative, toxic environment that is driven largely by nepotism-from the CEO all the way down. There is zero innovation—and worst yet, what they did innovate years ago is questionable at best. If you are selling a risk score that is time-sensitive, how good is that risk score if the data has a time lag of 17 days? Consider that in the context of a 30-day readmission to a hospital score. How good is that score if 17 days pass before Lumeris even receives data? There are a few good leaders in the company-most of these folks are in the markets working with their clients. In other departments, however, there are inexperienced folks building teams and driving work without the hard OR soft skills necessary to do so. The lack of communication is alarming, the departments work in silos, there is very little internal support. And then there is “leadership.” These folks are so out of touch and antiquated in their strategy, rationale, and how they run their business. These “leaders” are excellent politicians, they can talk the talk and they know what to say to the C-Suite of clients and potential clients. But they have no idea what is going on nor do they know how to execute on whatever vision they think they have. Thought leadership? Non-existent. HR is a joke. You should read the review “The CEO Got to Go” as it is an accurate depiction of higher-level Lumeris bs.

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    Lumeris2020-03-20
  4. "Interesting work"

    StarStarStarStarStar
    Current Employee - Project Manager in Saint Louis, MO

    I have been working at Lumeris full-time

    Pros

    Work with great people who care

    Cons

    Silo-ed behavior between teams can be challenging to navigate.

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    Lumeris2020-03-03
  5. Helpful (3)

    "Great People, Awful Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Owner in Maryland Heights, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lumeris full-time for more than a year

    Pros

    People on the ground level are great and really intelligent. Pay is good. Good work/life balance for the most part.

    Cons

    Leadership has no idea what they are doing. Not sure what the strategy is but it seems like they are hiring people who just want a big paycheck.

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    Lumeris2020-03-12
  6. Helpful (9)

    "Lay-offs never know when they will come"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer 
    Neutral Outlook
    Approves of CEO

    I worked at Lumeris full-time for more than 5 years

    Pros

    Co-Workers and working from home

    Cons

    Do everything right and help the company get to the next level and then they decide you are not needed anymore because they are going a different direction.

    Lumeris2020-03-03
  7. "Indeden"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Principal Software Engineer in Saint Louis, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lumeris full-time for more than a year

    Pros

    Get to work independent, work on AWS, allowed flexibility to make tech decisions.

    Cons

    Coworkers tend to ask more questions than they google as developers.

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    Lumeris2020-02-26
  8. Helpful (3)

    "Upper Leadership is a Joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lumeris full-time for more than a year

    Pros

    The people I worked with were amazing

    Cons

    Surprise lay offs and laying off departments they actually need to provide the service they base their livelihood on. Terrible upper leadership. Human resources is a complete joke. Care more about $ than caring for Medicare members and addressing the real issues. Snakes everywhere. No loyalty. After they laid off nearly a quarter of their workforce they were still trying to hire people!

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    Lumeris2020-03-31
  9. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Accounts Receivable in Saint Louis, MO

    I have been working at Lumeris full-time for more than a year

    Pros

    Work from home, nice people

    Cons

    constant chaos, not a lot of opportunities

    Continue reading
    Lumeris2020-02-23
  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lumeris

    Pros

    Compensation, good people, relaxed atmosphere and fast paced environment

    Cons

    I would not necessarily call this a con, but the work is challenging. If you are an intelligent and driven individual, Lumeris is for you.

    Continue reading
    Lumeris2020-02-22
Found 279 reviews