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Safeco Reviews

Updated December 30, 2017
249 reviews

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2.8
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Approve of CEO
Safeco President Tyler Asher
Tyler Asher
10 Ratings

249 Employee Reviews

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Pros
Cons
  • Constant churn made it difficult to maintain a work life balance (in 15 reviews)

  • They are going through transitions with Liberty Mutual and turn over is extremely high (in 29 reviews)

More Pros and Cons

  1. "short"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Safeco full-time

    Pros

    very good company to work for

    Cons

    company and property was sold

    Advice to Management

    talk to your employees


  2. "Student Actuary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Safeco full-time

    Pros

    Good pay. Challenging. Room to grow. You can have as much responsibility as you want. The people are great.

    Cons

    You have to pass actuarial exams. It takes most of your free time up to study for the exams.

    Advice to Management

    Get better chairs for actuaries. Provide free membership to health clubs or reimbursement to encourage employees to stay in shape.

  3. "Essentially an insurance agent and make policy changes and counsel customers on their coverage."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gold Customer Service Representative in Indianapolis, IN
    Current Employee - Gold Customer Service Representative in Indianapolis, IN
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Safeco full-time (More than a year)

    Pros

    Flexible work schedules once out of training, great entry level salary, lots of support from co-workers and management, overtime opportunities, casual work attire (jeans and a blouse for women/ jeans and collared shirt for men)

    Cons

    Talking on the phone all day, have to explain to customers why their rate has gone up, no longer getting paid extra to work a weekend as part of regular shift, most overtime is offered only on weekends

    Advice to Management

    Continue to hire quality managers from within the company


  4. "Good company to get in to"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Safeco full-time

    Pros

    Management was willing to put resources to try to fix problems
    Coaching and training resources readily available
    Managers want you to succeed

    Cons

    Constant churn made it difficult to maintain a work life balance

    Advice to Management

    Continue to improve and look to utilize all talent in the department


  5. Helpful (3)

    "Total Loss Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Liberty Lake, WA
    Current Employee - Anonymous Employee in Liberty Lake, WA
    Negative Outlook
    Approves of CEO

    I have been working at Safeco full-time (More than a year)

    Pros

    Great atmosphere and transparency from management

    Cons

    As of today my department was notified that our position has been eliminated as a rest of a new business model. We all have to reapply or leave the company.


  6. "Claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Safeco full-time

    Pros

    learn alot about multitasking, customer service, contractor vs insurance pricing

    Cons

    training doesn't coincide with actual work that you do, work seems to be underpaid


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Los Angeles, CA
    Former Employee - Manager in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Safeco full-time (Less than a year)

    Pros

    Great company to work for

    Cons

    None I liked it all

    Advice to Management

    Fine

  8. "Gold Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gold Customer Service Representative in Indianapolis, IN
    Former Employee - Gold Customer Service Representative in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Safeco full-time (More than a year)

    Pros

    Training department was wonderful and really prepared my training class and I for life on the phones.

    Managers were helpful and genuinely interested in your success.

    Benefits were excellent, which is to be expected from an insurance company.

    Work-life balance is nice, can leave at the end of the day and start anew tomorrow.

    Cons

    The stress that managers and the higher ups put on the call center reps is unrealistic and unnecessary. Having worked in an insurance call center before, a well known insurance provider at that, I can say all of the metrics they deem are "indicators of success" are merely micro-managing tactics and that's it.

    They talk about how much they value the NPS (Net Promoter Score aka Customer Satisfaction score), and how much they want to increase their ranking. Safeco is at the bottom for a reason, while my previous insurance company was ranked in the top 5 and had much less metrics and standards that their reps were held to. When numbers and data take precedent to building rapport and bringing peace of mind to customers, your employees will lose the desire to help and will replace it with a desire to try not to get fired.

    Obviously a call center environment. Some days are better than others but when you're in an insurance call center, more often than not people are calling because something is wrong. Just be aware of this.

    Consistently deal with customer's premiums increasing for virtually no reason. Higher ups will tell you its absolutely necessary and will give you reasons on how to explain, but a 40 year old woman with a clean driving history should never see her premium jump up almost 50% for the year. I felt as if I was lying to these people and felt horrible for it.

    Unless things change and expectations become more realistic, avoid this position at all costs. Worst professional position I've ever had and was an enormous waste of time.

    Advice to Management

    I genuinely do believe that the managers and higher ups at Safeco do care about their employees and want to see them succeed, but until they cease to value metrics over quality conversations with customers, this position will continue to be a revolving door. To be frank, call center work sucks from a general standard anyways so the toxic culture within this department is an absolute deal-breaker. Create a culture where people aren't scared to death all the time and work to create where people feel as if they can grow personally and within the company.


  9. "IT Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Safeco full-time (More than a year)

    Pros

    The people really cared about doing a good job

    Cons

    East coast leadership didn't value the west coast or remote sites at all.


  10. "Senior Claims Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Safeco full-time

    Pros

    Great compensation and profit sharing programs. Huge company with tons of career opportunities so if what your doing isn't for you there is no need to jump out of the company

    Cons

    Sometimes it can be load heavy and stressful, but what claims job isn't.


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