Safeco Reviews | Glassdoor

Safeco Reviews

Updated August 17, 2017
234 reviews

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2.7
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Safeco President Tyler Asher
Tyler Asher
3 Ratings

234 Employee Reviews

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Pros
  • Great People and Flexible work/life balance (in 25 reviews)

  • Good training and good benefits (in 20 reviews)

Cons
More Pros and Cons

  1. "Bodily Injury Claims Resolution Specialist II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Safeco full-time (More than 3 years)

    Pros

    Flexibility, work from home 2 days a week, not a lot of micro managing, good pay relative to other insurance companies,

    Cons

    Uber sensitivity to loud personalities even when there are no customer complaints, workload volume high, too many bulk transfers


  2. "Senior Liability Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Safeco full-time

    Pros

    Good salary and benefits included

    Cons

    Total stress job with little reward, bosses only care how you make them look

    Advice to Management

    Less micro management

  3. "Apply Elsewhere!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Safeco full-time

    Pros

    Free food often, great co-workers, money incentives, good family life balance.

    Cons

    Unfair promotions and not honest at all! Very inconsistent management team.

    Advice to Management

    Care about your employees as much as you care about numbers and metrics....


  4. Helpful (1)

    "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Safeco full-time (More than 10 years)

    Pros

    Great team of employees even when they were overwhelmed it was a team. Too bad we were disposable and not valued . Job is about relationships and our agents were made to feel not important

    Cons

    Always short staffed, too many projects for limited employees then when office closed the transition was poorly done with no thought to the agency force

    Advice to Management

    Think of employees as more than a number


  5. Helpful (3)

    "Weather the storm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Liberty Lake, WA
    Former Employee - Claims Adjuster in Liberty Lake, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Safeco full-time (More than a year)

    Pros

    I enjoyed working with many of my peers and the pay was competitive for the location.

    Cons

    Heavy workloads requiring penny-pinching tactics to minimize pay on claims. This made it difficult to develop any rapport with the customer as we typically ended on the wrong foot.

    Advice to Management

    Distribute workloads evenly and hire to brace for constantly high turnover rate.


  6. "Good Place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Safeco part-time

    Pros

    Good benefits and friendly people.

    Cons

    Office closed so no longer working there.


  7. "Good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits and flexible work environment

    Cons

    Salary structure is bad and not good

  8. Helpful (1)

    "Upbeat environment, insufficient training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Safeco full-time

    Pros

    friendly management and co-workers, decent pay

    Cons

    Management essentially throws you to the dogs during your training. Topics you need to be well versed on to take calls are sped through as fast as possible, leaving you extremely unsure of yourself taking live calls. The training you receive just barely scratches the surface of what you need to succeed, and the programs you use to service customers are buggy and terrible to use.

    Advice to Management

    More in-depth training is necessary


  9. "Safeco/Liberty Mutual ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Safeco full-time

    Pros

    Good training and good benefits

    Cons

    Automation more important than human input


  10. Helpful (1)

    "Not so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter
    Former Employee - Underwriter
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Safeco full-time (More than 5 years)

    Pros

    Competitive pay, pension, 401k match is okay. Great time off, have the option to work 9 slightly longer days, get the 10th off. Also, worked with some great people both internally and externally.

    Cons

    Don't get too excited about underwriting jobs at Safeco. It's a straight up call center now, not much underwriting judgement involved. You literally take 60-80 calls a day. It's essentially customer service. Compensation is good for the industry, but they set impossible expectations.
    Management is sneaky, sends mixed signals, very secretive. Almost scary the disconnect between management and front line employees.

    Advice to Management

    Allow more flexible work options, like work from home. News flash - the majority of people working in this department are millennials. They either don't know what we want or don't care. The problem is that the managers working here are all nearing retirement managing young people. Completely different mindsets between the two groups, and hard to agree on much. The only way to fix this is to clean house and start fresh.


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