SureCall Reviews | Glassdoor

SureCall Reviews

Updated Oct 19, 2019

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3.3
56%
Recommend to a Friend
72%
Approve of CEO
SureCall President and CEO Desiree Bombenon (no image)
Desiree Bombenon
15 Ratings
  1. "Stressful Environment and Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Worker in Calgary, AB
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SureCall full-time for less than a year

    Pros

    There is a 15 minute shoulder massage once every other week.

    Cons

    The company has a fake front they put on to sound like they care about their team, but nothing could be further from the truth. They overwork their team on all levels, then pay minimum wage as they are extremely stingy in only offering $0.50 extra for valuable bilingual agents or overnight shifts. Industry standard wage for call centers in Alberta is $18 to $20 an hour, and they only pay $15. You would have to... work at least a year to get $1 raise. Benefits are almost non-existent with no coverage and only $800 health spending account for an entire year for one person, or $1,500 for a family which would barely cover one dental visit. You're looked down on and discriminated against for taking any sick days and they have no tolerance for even the most serious life or health situations interrupting your work life. Management is disorganized and dysfunctional acting like bully kids in a schoolyard picking on and shunning those they don't like. The culture is one of secrecy, lies, miscommunication, empty promises, hierarchy, it's a "members only club" where very few will ever be allowed into the "inner circle". Hard work is not appreciated or recognized, just expected. There is no way to succeed, only fail.

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    Advice to Management

    Fire your leadership team, learn to communicate, stop deceiving your employees, actually care about others rather than pretending.

    SureCall2019-10-19
  2. "Great Contact Center to work for but...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Remote Agent in Sherbrooke, QC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SureCall full-time for less than a year

    Pros

    Feels like family, Supportive staff, Excellent training, Room for advancement.

    Cons

    Long login process (Aprox 30 minutes), Offer higher salaries to new hires without matching them with existing employees.

    Advice to Management

    If you're going to advertise higher starting wages to new hires, please make sure it matches the present employee wages. Something needs to be done about the long login processes, (Upgraded Servers)

    SureCall2019-09-09
  3. "Been working here for about a month"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Toronto, ON

    I have been working at SureCall full-time for less than a year

    Pros

    Work from home. Paid time off. Paid lunch.

    Cons

    Training could use a bit of improvement.

    Advice to Management

    Focus a bit more on training your new agents before putting them on live calls.

    SureCall2019-08-27
  4. "SureCall Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Centre Agent in Calgary, AB
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SureCall part-time for more than a year

    Pros

    Colleagues, flexible hours, administration, community outreach & Xmas party

    Cons

    Culture, lack of transparency, management, turnover& accountability

    SureCall2019-09-11
  5. "Rewarding through hard work and a positive attitude!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SureCall full-time for less than a year

    Pros

    - Great work environment, which focuses on hiring the most positive and upbeat individuals in all departments. - Many different ways to grow within the company, whom appreciates hard work, positive attitude, and drive. - Different roles for different people you help ensure your best skills are utilized and challanged. - Gym available at the location. - Company focuses on making the a difference to charity work.... - Takes care of employees by ensuring the work culture is happy!

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    Cons

    None that I am able to think of

    Advice to Management

    Listen to your team and be adaptable towards the ever changing and growing company. Ensure growth comes with employee recognition, promotions, as well as new resources and team members to help continue this growth and continue the success of the company

    SureCall2019-07-26
  6. "Really Unpleasant Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Centre Agent in Calgary, AB
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SureCall full-time for less than a year

    Pros

    *Nice co-workers who are always willing to help you if you need help *Ritzy holiday party

    Cons

    *Increasingly hostile work atmosphere *Company recently hired an extra layer of management and never offered the positions to anyone in-house *Little to no chance of advancement *Poor pay for job responsibilities *No Employee Assistance Program (even though of the clients is a major EAP provider)

    Advice to Management

    One of the company's purported "traditions and values" is taking care of its own. However, this is not the case.

    SureCall2019-06-05
  7. "Remote Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SureCall full-time for less than a year

    Pros

    One of the very best reasons to work for SureC all was the diversity of people with whom I talked to every day.

    Cons

    The scripts were boring and did not tend to facilitate problem-solving

    SureCall2019-04-02
  8. "Ok I guess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Remote Agent in Calgary, AB
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SureCall full-time for more than a year

    Pros

    Work from home...good pay....lots of hours

    Cons

    Day shifts are draining....not the best management....

    Advice to Management

    Get better management

    SureCall2019-03-10
  9. "Overworked underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SureCall full-time

    Pros

    Other people were pretty cool, pretty diverse, job can be easy at times, have massages some times, can be fun depending on who you work with

    Cons

    Would asked to be worked over time without getting paid for it, missed a lot of breaks and lunches because no one cared, equipment was not the best, usually hard to hear/speak with customers

    Advice to Management

    Keep it up, fun experience and it was good to learn the things I did. Thanks for the help and creating a great management system.

    SureCall2019-01-19
  10. "Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at SureCall part-time

    Pros

    Good job, good team,

    Cons

    not a competitive salary

    SureCall2018-11-05
Found 21 reviews