Tim Hortons Reviews | Glassdoor

Tim Hortons Reviews

Updated August 14, 2018
2,190 reviews

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3.1
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Tim Hortons CEO Daniel Schwartz
Daniel Schwartz
492 Ratings

2,190 Employee Reviews

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Pros
Cons
  • "Minimum wage with little to no increase" (in 100 reviews)

  • "Dealing with rude customers was difficult but built my customer service skills" (in 70 reviews)

More Pros and Cons

  1. "Awesome Benefits"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great place, culture and benefits

    Cons

    Weekends, nights and holiday shifts get old.


  2. "Come and go employment"

    StarStarStarStarStar
    Former Employee - Shift Supervisor in West Carrollton, OH
    Former Employee - Shift Supervisor in West Carrollton, OH

    I worked at Tim Hortons full-time (More than 3 years)

    Pros

    Easy work, can be flexible with scheduling

    Cons

    Low pay, no real standards everything changes constantly, customers hate you because of constant changes

  3. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Burton, MI
    Former Employee - Crew Member in Burton, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tim Hortons part-time (Less than a year)

    Pros

    Not very many pros to this job, besides free coffee and donuts.

    Cons

    pay isnt so great, you only get good hours if you work I'm the mornings.


  4. Helpful (1)

    "Very good place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Lapeer, MI
    Current Employee - Team Member in Lapeer, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tim Hortons part-time (Less than a year)

    Pros

    I've only been working there for 2 days, going on my 3rd tomorrow, but so far, things are great. The people are nice, it's real easy to learn the process. Some of the people I feel like I've worked with forever. They truly make you feel like you belong there. As a first job, I must say I'm glad I chose to go with Tim Horton's and apply.

    Cons

    As far as I've worked there I haven't had any issues.

    Advice to Management

    Personally at the moment, I have none, but i also haven't been there long enough to really get the full feel of things. But for now I think the management is doing well.


  5. "Great first Job for teens"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tim Hortons Team Member in Columbus, OH
    Current Employee - Tim Hortons Team Member in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tim Hortons part-time (Less than a year)

    Pros

    • friendly environment
    • great bosses
    •builds foundation for future careers
    • easy and flexible work environment

    Cons

    I don’t have any cons

    Advice to Management

    Your doing great


  6. "Crew Member"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI

    I worked at Tim Hortons full-time

    Pros

    My coworkers were friendly and welcoming. They were really helpful during training.

    Cons

    The owners and management were always stressed about making the whole process fast in the drive-thru. It made the whole work environment stressful and unbearable. Because we were constantly being told to work faster, we made multiple mistakes which made customers pretty mad.

    Advice to Management

    Train properly. Worry less about how fast we can work and more on how well we execute orders.


  7. Helpful (1)

    "Working at Tim's"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Tim Hortons full-time

    Pros

    I was always given the hours I needed
    Pay was weekly
    Fun crew to work with

    Cons

    Sometimes management weren't all so nice when asking you to do something

  8. Helpful (1)

    "Job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tim Hortons part-time

    Pros

    Its a job that pays money

    Cons

    Its a job that makes you work


  9. "Fast food"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tim Hortons full-time

    Pros

    Nice people and lenient about days off

    Cons

    Just a fast food job


  10. Helpful (1)

    "They ask too much for the pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managemet Trainee in Buffalo, NY
    Former Employee - Managemet Trainee in Buffalo, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Tim Hortons full-time (Less than a year)

    Pros

    Decent training, nice co-workers. Stores are clean.

    Cons

    They expect you to learn A LOT for a min wage job. Especially when compared to dollar tree or Wilson farms. Management seems to think yelling and nit-picking is their primary job. One manager I had made a habit of trimming an hour or two off each employees paycheck each week. Since most employees were teenagers, many didn't notice the missing hours. Those who did had to argue with management to receive their missing time. Every. Single. Week.

    Advice to Management

    The incentives are driving regional and local management to mistreat the workforce, bend the law, and cut corners in order to make quotas. Ease off, or find smarter management.


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