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Tim Hortons Reviews

Updated January 17, 2018
1,837 reviews

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3.2
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Approve of CEO
Tim Hortons CEO Daniel Schwartz
Daniel Schwartz
394 Ratings

1,837 Employee Reviews

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Pros
  • Flexible Hours Great People Fun Environment (in 147 reviews)

  • Fast paced good teamwork good way to improve your your language skill if you are a newcomer (in 136 reviews)

Cons
  • Salary is minimum wage which is no good (in 83 reviews)

  • Stressful at times rude customers high pressure to increase drive through times no discount on merchandise like mugs Christmas items ect (in 62 reviews)

More Pros and Cons

  1. "Bagel Baker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Tim Hortons full-time

    Pros

    Awesome bagels, great team work, no holes in schedule or bagels, free decaf cappuccino when you work an 8 hour shift, two on holidays and three on Tuesdays

    Cons

    Uniforms must be hand washed, managers borrow your library card without asking, sometimes customers ask for directions over advise

    Advice to Management

    Be kind, remember the names of your employees, stop having bake sales. Also, please respect each employee and their wish to become better team players


  2. "Tim Hortons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lima, OH
    Former Employee - Anonymous Employee in Lima, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Tim Hortons full-time (More than a year)

    Pros

    Oh the free coffee!!!!! I could drink as much as I wanted all day, which was THE best perk ever!

    Cons

    I had to move on for better pay, unfortunately :(

    Advice to Management

    Keep encouraging fun with employees and customer interactions.

  3. "My experience was terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counter Staff in Waverly, OH
    Former Employee - Counter Staff in Waverly, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tim Hortons full-time (More than 3 years)

    Pros

    Very flexible with your schedule, great coffee, loved the customers. Management used to be good. The training was fairly easy when I started there.

    Cons

    No one take the job seriously. They think they can just show up whenever and do whatever they would like with no discipline.


  4. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy, fun coworkers, new, learning, educational

    Cons

    Old customers, bad management

    Advice to Management

    become more organizaed


  5. "Good starting job, not long term"

    StarStarStarStarStar
    Former Employee - COUNTER SALES in Sterling Heights, MI
    Former Employee - COUNTER SALES in Sterling Heights, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Tim Hortons part-time (More than a year)

    Pros

    Good team atmosphere and nice clientele

    Cons

    Poor management and hard to move up


  6. "Cashier/ Shift Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Tim Hortons full-time

    Pros

    Advancement, Growth, meeting new people

    Cons

    Pay stars off at min wage w/ experience.


  7. "Supervisor"

    StarStarStarStarStar
    Former Employee - Supervisor in Buffalo, NY
    Former Employee - Supervisor in Buffalo, NY

    I worked at Tim Hortons full-time (More than a year)

    Pros

    Great atmosphere, people and donuts.

    Cons

    Sometimes customers can be rude

  8. "Not the worst experience, but I wouldn't go back."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fremont, OH
    Former Employee - Anonymous Employee in Fremont, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tim Hortons full-time

    Pros

    - discounts on food
    - afternoon shifts are easy since most people eat there at breakfast
    - regulars would usually get the same order every day, making our work easier
    - some regulars were very sweet people
    - overall, not very difficult work
    - I got along with my coworkers

    Cons

    - consistently understaffed, which resulted in people having to juggle a number of tasks
    - inventory could change on a daily basis (ie. I serve a certain item one day and the next, I'm told it's been discontinued with no prior notice)

    Advice to Management

    My biggest recommendation would be to hire more staff. When I worked there, we were consistently understaffed, which hurt our ability to serve people quickly.


  9. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Hurricane, WV
    Former Employee - Assistant Store Manager in Hurricane, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tim Hortons full-time (More than 5 years)

    Pros

    The best reasons to work for Tim hortamd is the family-oreinted atmosphere. The company sincerely cares about each employee as a person and not just a number or "another expendible worker". You mean something to them, and their appreciation means something to me personally!

    Cons

    Some downsides to worker here is the salary pay for store owners and managers. We work past fulltime into overtime hours but receive a salary wage.

    Advice to Management

    Keep sharing and showing you're gratitude and compassion for you're employees! When you take care of them, they'll take care of you!


  10. "Crew/manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Romeo, MI
    Former Employee - Crew Member in Romeo, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Tim Hortons part-time (More than a year)

    Pros

    Discount on foods, coffee, ice Capps

    Cons

    Work ethic, cleanliness, unorganized

    Advice to Management

    Act like a manager and step up.


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