Tim Hortons Reviews | Glassdoor

Tim Hortons Reviews

Updated August 18, 2017
1,621 reviews

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3.2
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Tim Hortons CEO Daniel Schwartz
Daniel Schwartz
332 Ratings

1,621 Employee Reviews

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Pros
Cons
  • minimum wage and bad co-workers (in 74 reviews)

  • Busy place, need to be able to work in a fast paced environment (in 54 reviews)

More Pros and Cons

  1. "Great first job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Williamsville, NY
    Former Employee - Cashier in Williamsville, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tim Hortons part-time (Less than a year)

    Pros

    Discounts on food, free coffee, friendly staff! Very good with taking time off as long as you ask for it ahead of time and put it in the system

    Cons

    You end up eating too many donuts since they're left over! Some customers are rude before getting their coffee. People can be very particular

    Advice to Management

    Great with training


  2. "Pay, benefits, and hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front End Cashier in Caribou, ME
    Current Employee - Front End Cashier in Caribou, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Tim Hortons part-time (More than a year)

    Pros

    They start you out at minimum and you get a raise after a year. Earn vacation with average hours in the first year. They start health insurance, if you can afford it. They work you a minimum about of hours.

    Cons

    You are not given a raise after a probational period as an incentive. And your raises are minimal, 15 cent for a hard, dedicated, dependable worker for a years service? Then at times, you hire individuals on full-time but given them less than 20 hours a week. How is anyone to live and keep a roof over their heads, plus expenses that come with a roof? Then there is not being able to afford health insurance, which is required.

    Advice to Management

    I would evaluate the whole operation. Managers need to manage their teams, not be friends. Assistant Managers need more authority, like being able to write an individual up for a breach in policies, procedures, or customer complaints, or insubordination. And be taught to manage a team in an efficient manner. Supervisors should be trained as if they were an assistant manager. The system of operations needs altering, like the assigning of chores throughout shifts. Individuals need to assigned to stations, not let them choose where they work. More authority needs to be exercised. It's a business, not a family or friend's get together.

  3. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tim Hortons full-time

    Pros

    Half off meals, free baked goods and hot beverages, work variety, great work environment, fast-paced

    Cons

    Coworkers were not behaving like a team, everyone bad mouthed each other and management (management was amazing FYI), we were often disorganized


  4. "decent first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Macomb, MI
    Current Employee - Anonymous Employee in Macomb, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Tim Hortons part-time (More than a year)

    Pros

    Very flexible hours, nice co-workers, opportunity to move up in the company.

    Cons

    stressful environment, and low pay

    Advice to Management

    give more raises to the good loyal employees, give them more incentive to stay at the company longer. Give better benefits.


  5. "Review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Tim Hortons part-time (More than a year)

    Pros

    If you really love customer service, you will enjoy working at Tim Hortons.

    Cons

    Too much drama. Hire better people!

    Advice to Management

    Hire people who really care about working


  6. "Tim Hortons Review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible scheduling(especially good for students) , advancement opportunities(becoming a supervisor or manager isn't too difficult if you're good at your job), discounted lunches before during and immediately after your shift

    Cons

    The company tends to care more about the bottom line than workers opinions even when they're money saving ideas. Coming in during the overnight shift I'd frequently find the showcase full of food. A good $2,500 per week is probably wasted keeping food items "well stocked" in case someone from corporate walks in.


  7. "New employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Toledo, OH
    Current Employee - General Manager in Toledo, OH

    I have been working at Tim Hortons full-time (Less than a year)

    Pros

    Many locations to choose from, positive work environment.

    Cons

    Like most quick-serve restaurants, you spend most of the day on your feet.

  8. "Store Manager"

    StarStarStarStarStar
    Current Employee - Store Manager in Howell, MI
    Current Employee - Store Manager in Howell, MI

    I have been working at Tim Hortons full-time (More than 5 years)

    Pros

    Great working environment with study base guests.

    Cons

    No down side to my knowledge.


  9. "Nice jumping off point"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Team Member in Buffalo, NY
    Former Employee - Team Member in Buffalo, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Tim Hortons part-time

    Pros

    Entry level position, so often my co-workers were very unprofessional or not able to take the work seriously.

    Cons

    Great place to start. This was my first job and the training and learning process was perfect for that. Free coffee or tea during shift and great team discount on other things.


  10. "It was okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Front/Cashier/Baker/Inventory in Buffalo, NY
    Former Employee - Store Front/Cashier/Baker/Inventory in Buffalo, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tim Hortons full-time (More than a year)

    Pros

    Discounts , fast paced , always busy, shifts are easy to predict, breaks are 15 mins, never get bored while working there.

    Cons

    Co workers are nasty to each other sometimes , boss doesn't listen to employees , customers are rude most of the times.


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