Tim Hortons Reviews | Glassdoor

Tim Hortons Reviews

Updated February 26, 2017
1,384 reviews

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Full-time Part-time

3.2
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Tim Hortons CEO Daniel Schwartz
Daniel Schwartz
269 Ratings

1,384 Employee Reviews

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Pros
  • Offer flexible hours for those whom need family time as well as school classes (in 111 reviews)

  • A fast paced environment that makes work go by very fast (in 105 reviews)

Cons
More Pros and Cons

  1. "The work is all right. Management sucks on occasion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Tim Hortons full-time

    Pros

    Some regular customers were great

    Cons

    Management sometimes sucked. If you wait it out though, the management might be replaced. I went through 5 different managers.


  2. "Team Member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Tim Hortons full-time

    Pros

    Time off when ever you want it, flexible schedule, fast paced.

    Cons

    No over time allowed, sometimes have to work undesirable shifts.


  3. "If applying at APG Tim Horton's, watch out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coffee Specialist in Aberdeen, MD
    Former Employee - Coffee Specialist in Aberdeen, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tim Hortons full-time (More than 5 years)

    Pros

    The hours. The store closed at 5 and you were done by 6 at the latest.

    Cons

    Owner and management sets the tone for store if bad manager and owner lets him do what he wants the store is a hostile work place.

    Advice to Management

    Don't cuss your employees. Don't put your hands on them. Be a grown up and don't play favorites. Fly off the handle etc...


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  5. "Not good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Scheduler in Dayton, OH
    Former Employee - Scheduler in Dayton, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Tim Hortons part-time (Less than a year)

    Pros

    Got to pick my own shift, discounts on food

    Cons

    Management was horrible, would ask you to come in on days off and not pay you for your ot, they were very rude to customers and employees

    Advice to Management

    Take better care of your store


  6. "Depends what kind of person you are"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tim Hortons full-time (More than 5 years)

    Pros

    Early hours and get out early

    Cons

    Short staffed, people don't really want to work. Just want a quick paycheck


  7. "Assistant Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Amherst, NY
    Former Employee - Assistant Manager in Amherst, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Tim Hortons full-time (More than 3 years)

    Pros

    Once you rise above the starting grade, this is not a bad job. Decent hours, benefits.

    Cons

    It depends on the owner. Plus you have to deal with typical "bottom of the laddrr" employees.

    Advice to Management

    Be consistent. Have at leat one strong business person in your group.


  8. Helpful (1)

    "Manager In Training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Canal Winchester, OH
    Former Employee - General Manager in Canal Winchester, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Tim Hortons full-time (Less than a year)

    Pros

    Consistent stable work hours with 24 hr business. Lots of Overtime for 3 out 4 seasons yearly, The job requires a little bit of focus, but is fairly easy.

    Cons

    Too many franchises with to little adequately trained employees. You'll end up working short handed a lot.

    Advice to Management

    Offer team leaders all of the necessary tools to be successful. Don't blindside your team leaders with new and unknown expectations that were not offered during training.. .


  9. "My tims experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Rochester, NY
    Current Employee - Assistant Manager in Rochester, NY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Tim Hortons full-time (More than 3 years)

    Pros

    Customers are great, fast paced.

    Cons

    Ran understaffed often, lack of training

    Advice to Management

    Scheduling should be paid better attention to.


  10. Helpful (1)

    "It's a Fast Food Job"

    Star Star Star Star Star
    Current Employee - Tim Hortons - Store Front/Baker in Getzville, NY
    Current Employee - Tim Hortons - Store Front/Baker in Getzville, NY
    Recommends
    Disapproves of CEO

    I have been working at Tim Hortons part-time (Less than a year)

    Pros

    Flexible hours, endless free coffee and the ability to train in different areas. You aren't stuck just working cash register if you don't want to.

    Cons

    Constantly understaffed. I've had to work overnights alone when the location clearly needs more people baking and handling customers at night. No one I work with has had a raise in years.

    Advice to Management

    Remember your employees are working a high demand job for very little pay.


  11. "Second Shift Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Vandalia, OH
    Former Employee - Shift Supervisor in Vandalia, OH
    Doesn't Recommend

    I worked at Tim Hortons (More than a year)

    Pros

    As a supervisor, you get free food.

    Cons

    The manager was horrible. No matter how great the store looked, he would find something to complain about. He once yelled at me because my black restaurant shoes had some details on them that weren't black. He treats all employees like absolute dirt. You barely make more as a supervisor than those you are supervising, the only real difference (other than free food) is that the manager doesn't waste his time yelling at anyone except the supervisors.

    Prepare to deal with rude and condescending customers.

    Advice to Management

    Get a job where you don't have to interact with people, because you lack basic human empathy and understanding.



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