Visionworks Reviews | Glassdoor

Find your next job here

Visionworks Reviews

Updated February 12, 2018
418 reviews

Filter

Filter

Full-timePart-time

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Visionworks CEO James N. Eisen
James N. Eisen
28 Ratings

418 Employee Reviews

Sort: PopularRatingDate

Pros
  • You get a free pair of glasses after working there for a certain amount of time (in 15 reviews)

  • Fun coworkers and good benefits (in 25 reviews)

Cons
  • Terrible management upper management is terrible (in 36 reviews)

  • Each store doesn't have enough hours to make most of their employees full time, so if part timers want to become (in 17 reviews)

More Pros and Cons

  1. "Eyewear specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Visionworks part-time

    Pros

    I loved the environment. I was great meeting customers face to face.

    Cons

    I really have no cons as I loved my job but I was only part-time


  2. "Optometrist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managing Optometrist in Dallas, TX
    Current Employee - Managing Optometrist in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at Visionworks full-time (More than 8 years)

    Pros

    Good work environment, great technology, good locataion

    Cons

    Open Sundays, Open evenings, Northpark Mall is very busy in holidays season so parking is tight at times

    Advice to Management

    Keep your best people happy and continue striving to go above and beyond to help your patients.

  3. "Good first unionized Full time employment but limited growth options"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optical Assistant in New York, NY
    Current Employee - Optical Assistant in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Visionworks full-time (More than a year)

    Pros

    As a entry level “optical assistant” your pay starts a few cents over minimum wage, though you are provided with a optical union that provides protection and many other incentives for you. Benefits (health,dental,401k etc.) are available for you and vision coverage is provided with employment (decent benefits). You do learn a lot about the health care field as well as various points in regards to vision care when working with visionworks. You can gain much needed customer service and better relation skills also.

    Cons

    You are worked to no end as front desk, you may not come home smelling like a grease bucket like most fast food jobs but will need much rest. They under staff one of their most demanding positions that they require with no remorse to handle the majority of the needs for customers/patients who call and come in everyday. The requirements they have for you grows continuously as the company finds more ways to “promote” their business while they care far too little to the health care part of their company. They drive sales not good vision care. The benefits starting seem to be unbelievably great for any person who has never received such in their life times but it only takes less than a year for even the benefits to become less worth it. It has been said by higher paid staff that “optical assistants are the hardest worked employees and the most underpaid ones too”. You want to grow the most you can expand to is a optician or lab tech. So if you don’t invision yourself meddling with, cutting or selling glasses there is no career path with this company.

    Advice to Management

    Treat your employees better and make more opportunities for your staff to grow. Optical assistants aren’t enthusiastic over your new promos when they are too busy over working themselves just to still barely afford to pay their bills.


  4. "Eyewear Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Eyewear Specialist in Brookfield, WI
    Current Employee - Eyewear Specialist in Brookfield, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Visionworks (More than a year)

    Pros

    Good management and supportive staff

    Cons

    Sometimes understaffed and computer application outdated

    Advice to Management

    Updating computer programs would enable staff to be more productive.


  5. "Horrible Atomosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Commission if you can sell

    Cons

    -No upward mobility
    -Low Base
    -Overworked and underpaid


  6. "Not a bad place, could do better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visionworks full-time (More than a year)

    Pros

    I love the team and doctor I work for. All of them are great at what they do and extremely friendly and competent.

    Cons

    Corporate only cares about money. They overbook the doctor and the doctor;s staff. Even with only one technician working they expect them to handle a full book (appt every 15 minutes), keep up with the doctor, and do all the administrative work while taking in any walk ins. Retail is usually understaffed, causing long waits and irritating customers so much they decide to walk out.

    Advice to Management

    LISTEN TO YOUR EMPLOYEES AT THE STORE LEVEL. We work very hard under a lot of pressure. Every store is different, be it because of location, staff, or population, so don't treat every store the same.


  7. "Eyewear Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Visionworks part-time

    Pros

    Great coworkers, commission, free eye exams and glasses each year, dress code is improving, but still isn't very modern

    Cons

    Overbearing management, Not always willing to work with scheduling

    Advice to Management

    Stop creating promotions specifically for a single pair and then expecting employees to sell multis at the same rate as before. Reevaluate the commission rates.

  8. "My experience has been decent overall. There is a ton of room for improvement though."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optometric Technician in Snellville, GA
    Current Employee - Optometric Technician in Snellville, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Visionworks full-time (More than a year)

    Pros

    It has been a learning process and environment for me personally. Asking the doctors questions and watching and learning from every patient has been extremely helpful.

    Cons

    The company itself is just very disorganized and they do not really care much for their employees. They expect you to go above and beyond then turn around and don’t give you any kind of incentive or appreciation for it.

    Advice to Management

    Treat every single employee equally and respectfully.


  9. Helpful (1)

    "Too many lay offs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at Visionworks full-time (More than 8 years)

    Pros

    High paying salary, good vision benefits

    Cons

    No room for growth, and you never know when your job might be on the line. The company dais they are not down sizing, but off that's the case, why go from 54 territory directors to 31? And yet they are saying there is still room for growth?

    Advice to Management

    Get to know your managers as individuals and not just as number signs who are disposable at any minute.


  10. "Optical Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optical Assistant
    Former Employee - Optical Assistant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Visionworks full-time (More than 3 years)

    Pros

    I worked with a lot of fun people. My manager included. I truly cared about them and they for me. I hated leaving them, but couldn't see myself working for that company for the long term.

    Cons

    Upper management is not willing to listen to what their locations truly need. Nothing matters but the bottom dollar. They insisted on over booking our doctor because it looks good on paper but meanwhile people are complaining and walking out because the wait time is so long. It puts pressure on the opticians to make sales quick and the customers don't really get the one on one attention they deserve. It's so busy and by the time they get to the optician they are just ready to get out of there.

    Advice to Management

    Listen to your branch managers and your store employees. They know what's best for their store locations. NOT EVERY BRANCH IS THE SAME! Quit acting like it has to be uniform in every way. Sometimes the reason one store is slower than another has nothing to do with the employees but everything to do with the location in which the store is located and the speed in which the doctor and/or opticians can perform. Use the strength of your team members to put a positive spin on all business that is done in each location rather than put the emphasis on sales goals.


Showing 418 of 421 reviews
Reset Filters