Visionworks Reviews | Glassdoor

Visionworks Reviews

Updated July 20, 2017
369 reviews

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2.8
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Visionworks CEO James N. Eisen
James N. Eisen
14 Ratings

369 Employee Reviews

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Pros
Cons
  • Usually corporate or upper management is of no help (in 30 reviews)

  • Each store doesn't have enough hours to make most of their employees full time, so if part timers want to become (in 17 reviews)

More Pros and Cons

  1. "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optical Assistant in New York, NY
    Former Employee - Optical Assistant in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Visionworks full-time (More than a year)

    Pros

    Closed on Sundays, Pays well, can move up.

    Cons

    Can't wear short sleeves if you have tattoos

    Advice to Management

    Lighten up, it's 2017. Unless it is offensive, tats should be fine.


  2. "Decent for minimum wage job, but no opportunities for advancement or full time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Visionworks part-time

    Pros

    Vision insurance kicks in after 30 days. Fantastic plan, covers annual exam and contacts or glasses. Pay is hourly minimum wage with some level of commission (usually around 2%)

    Cons

    They do not offer full time positions to sales associates, so many work at least another job. No established paid vacation days, and even if I work a 10 hour day, only get a half hour lunch break. Schedule is not consistent at all.

    Advice to Management

    Have contracts readily available online to be accessed by employees.

  3. "supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Visionworks full-time

    Pros

    good benefits and great vacations and pto benefits

    Cons

    too much pressure for sales

    Advice to Management

    no advice, company makes decision not the management


  4. Helpful (1)

    "This has to be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Laboratory Technician in Garden City, NY
    Current Employee - Laboratory Technician in Garden City, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Visionworks full-time (More than 3 years)

    Pros

    Good, steady work, helpful co-workers, and you will learn a lot as long as you ask questions. The pay is OK and the raises are in line with industry averages. You are also in a union too.

    Cons

    Depending on which store you're in, you could be working with a bunch of nasty people or the nicest group of people ever. The work will get boring real quickly too, especially when you finally start getting good at it. Most stores, with the exception of one, you will be finished by around 3 pm and be left sitting around until 7.

    There really isn't much of a work life balance as you really don't have any time to yourself before or after work. You sometimes get stressed on your days off, as coverage now a days are below-average to outright terrible, and you'll have to clean up after them. A lot of the times, you feel like you're being treated like a eyeglass churning machine, not a human being.

    Advice to Management

    Management at the store level are competent and they try their best. Upper management has to be better. Stop micromanaging and get a better system of training in place - stop pushing people out after a couple months, expecting them to be a top tier lab person. I can understand if someone unexpectedly quits, but don't do that even when you have time.


  5. "Greet guests, maintain patient medical files, retrieve and process all insurance information."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good hours, good benefits, friendly coworkers

    Cons

    Nothing negative to say, depends on the individual

    Advice to Management

    Some managers could attempt more structure.


  6. "Not worth it if there are other options of employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, GA
    Former Employee - Anonymous Employee in Columbus, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Visionworks part-time (More than a year)

    Pros

    The work is not complicated.

    Cons

    Pay is terrible and they want you to know all positions with no raise in pay. Management is poor. It's all about the number of sales not patients needs.

    Advice to Management

    Stop showing favoritism.


  7. Helpful (2)

    "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Atlanta, GA
    Current Employee - General Manager in Atlanta, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Visionworks full-time (More than 5 years)

    Pros

    Great benefits and business hours

    Cons

    The company is unable to keep doctors. Without them General Managers cannot bonus. Also, there is a cap on gm's bonus. This is unfair based on the ever-increasing sales goals. To maximize your bonus you have to reach 109% sales to plan. Without an optometrist this is impossible and something General Manager's have no control of. Also, territory directors promises off cycle merit increases to staff and defaults on the promises. Also, staff are promoted to third key managers without pay increase. Who does this? What is a promotion with added responsibilities, but no wage increase. This creates distrust and devalues employees, and lowers morale.

    Advice to Management

    Value your employees. Create trust, job security and pay people what they are worth. Companies always demand employee dedication and loyalty, but where is this from the company's? Respect your doctors. They invest in their careers, but where is your investment. Perform exit interviews, then you will uncover why you have such high turnover. I don't believe that it's to late to turn this around. Hope this is helpful.

  8. "Not the worst, but no where near the best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Eye Wear Specialist
    Former Employee - Eye Wear Specialist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Visionworks part-time (More than 3 years)

    Pros

    Free glasses and yearly eye exam.
    Nice commission.
    Great place to learn the basics of being an optician or sales.

    Cons

    Not enough people.
    The company often does not promote from within.
    The company will often side against you in customer disputes to make you look like the bad guy.

    Advice to Management

    You guys need to stop wasting your associate's time with unrealistic things, such as patient recalls (which should be handled with postcards like any other sane doctor's office) and the Take 5. Unless you have 6+ people on staff every day, you do not have the time to do those things, while servicing 4 patients an hour. It's truly no wonder why everyone is leaving this company.


  9. Helpful (1)

    "Long run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - O D Technician in Bowie, MD
    Current Employee - O D Technician in Bowie, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Visionworks full-time (More than 8 years)

    Pros

    Very low turn over nice people family oriented place very flexible hours, I was able to work there while I was in college and had a heavy class load and I still haven't left. It's still my job on the side

    Cons

    Not much room for growth, the raises suck thankfully I have a full time job but if you decide you want to stay in your same position over the years you won't make that much money at all

    Advice to Management

    Have better raises. $0.30 per year is less than a dollar in 3 years


  10. Helpful (1)

    "Seasonal Winter Employee"

    StarStarStarStarStar
    Former Employee - Eyewear Specialist in San Antonio, TX
    Former Employee - Eyewear Specialist in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Visionworks part-time

    Pros

    Coworkers, commission, and flexible shifts

    Cons

    Manager, unclear benefits for seasonal employees

    Advice to Management

    Make the benefits for employees very clear from the start of being hired.


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