★
esure Reviews
Updated May 31, 2023
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Found 276 of over 282 reviews
37% Recommend to a Friend
54% Approve of CEO
Found 276 of over 282 reviews
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Recommend to a Friend
Approve of CEO
David McMillan
80 Ratings
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Top Review Highlights by Sentiment
Pros
- "Training is good and long but by the end you won’t know anything because they try and teach you everything in 4 weeks" (in 10 reviews)
Cons
- "Management and exec have been extremely poor communicating to staff through a critical time e.g." (in 17 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of esure and is not affected by filters.
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- Former Employee, more than 5 years★★★★★
Amazing
Oct 14, 2021 - Customer Service Administrator in Glasgow, MTRecommendCEO ApprovalBusiness OutlookPros
Amazing workplace and very helpful staff and managers
Cons
Nothing at all. All amazing
- Former Employee, more than 1 year★★★★★
Overall good but would I return? No
May 30, 2023 - Customer Service Representative in Manchester, EnglandRecommendCEO ApprovalBusiness OutlookPros
They were investing a lot in to the business and becoming more digital
Cons
Not great at change management
- Current Employee, more than 1 year★★★★★
Pros
Good company values overall. Good communication
Cons
Poor pay to market Poor leadership
- Former Employee, more than 1 year★★★★★
what makes esure great
May 30, 2023 - Customer Service Representative in Glasgow, ScotlandRecommendCEO ApprovalBusiness OutlookPros
good place work and excellent staff
Cons
salary not the best but do give bonuses
- Current Employee, more than 1 year★★★★★
Great company
May 15, 2023 - Anonymous Employee in Reigate, EnglandRecommendCEO ApprovalBusiness OutlookPros
Great company to work for with the added bonus of a believable vision. Long way to go to achieve the utopia but excited to be part of the journey
Cons
Nothing specific about the company, maybe the journey is taking a bit longer than anticipated
- Current Employee, more than 1 year★★★★★
Flexible and interesting work
May 22, 2023 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
Flexible working, working from home
Cons
Can be busy with arbitrarily tight dealines
- Former Employee, more than 5 years★★★★★
As business where ‘people’ are considered the pain point.
Apr 18, 2023 - Anonymous Employee in London, EnglandRecommendCEO ApprovalBusiness OutlookPros
Previously prior to ‘business take over’ esure had a fantastic, supportive and friendly culture.
Cons
Plans and transformation means head count reduction appears to be number one priority. Outsourcing business to other providers outside of the uk. Overall a very difficult place to work where there is very limited to no career progression, you are not valued as a person, salary and benefits package is minimal for a company of this size. No investment in people just new systems which they hope will eradicate the need for people eventually. Losses this year of considerable amounts as a business means the squeeze and pressure to deliver in an already very lean business, equals more job pressure.
- Former Employee★★★★★
Pros
Good people to work with
Cons
Bad management at the top
- Former Employee, more than 1 year★★★★★
Great for career growth
May 1, 2023 - Marketing Specialist in Reigate, EnglandRecommendCEO ApprovalBusiness OutlookPros
Friendly, good opportunities for those who wish to pursue further development.
Cons
More autonomy would be better.
Continue reading - Former Employee, more than 3 years★★★★★
Pros
Good work life balance, nice colleagues
Cons
severe lack of communication from senior leadership
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esure Reviews FAQs
esure has an overall rating of 2.7 out of 5, based on over 282 reviews left anonymously by employees. 37% of employees would recommend working at esure to a friend and 30% have a positive outlook for the business. This rating has decreased by -18% over the last 12 months.
37% of esure employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated esure 2.8 out of 5 for work life balance, 2.7 for culture and values and 2.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at esure to be workplace, career development, coworkers and the cons to be senior leadership, benefits, management.
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