esure Reviews | Glassdoor

esure Reviews

Updated Aug 7, 2019

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Found 115 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
51%
Recommend to a Friend
49%
Approve of CEO
Darren Ogden
12 Ratings
Pros
  • "Esure have a senior management team with a good outlook and intentions, profit share, 1hr Lunch, good central location, regular incentives(in 7 reviews)

  • "The people are great to work with(in 6 reviews)

Cons
More Pros and Cons
  1. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at esure full-time for more than 5 years

    Pros

    Managers care about staff a lot

    Cons

    Nothing much I can say

    esure2019-08-07
  2. "Good Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at esure full-time for more than a year

    Pros

    Very lucky to have great managers, there is a lot of support from team leaders who are generally quite laid back and approachable. The pay is very competitive - I moved from another insurer 2 years ago and have had over £4k pay rise. Senior managements take part in "Townhalls" where the come to every office to update on progress/changes within the business and are very open even to challenging questions. Senior staff/execs...

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    Cons

    Truthfully, the HR policies are awful. 5 day for bereavement, no sick pay entitlement until you are 1 year in service (even though a probationary period is only 6 months, so for the other 6 months you're a full member of staff with no sick pay). The attitude seems to be that the benefit package is in line with other insurers and therefore it doesn't need to be better.

    Advice to Management

    The HR processes really need some improvement - staff shouldn't be forced to come into work unwell (either mentally or physically) simply because the sick pay is to poor that they cannot afford to take the time off

    esure2019-07-12
  3. "Excellent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Underwriter in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at esure full-time for more than 10 years

    Pros

    Salary is competitive, discounts available, good general benefits.

    Cons

    happy with everything overall really

    Advice to Management

    none

    esure2019-06-25

    esure Response

    July 1, 2019The HR Recruitment Team

    Thank you very much for taking the time to write a review. It’s great to receive such positive feedback, especially from a colleague that has been with us for many years. Kind regards, The HR Recruitment Team

  4. "Fast paced"

    StarStarStarStarStar
    Former Employee - Customer Service Representative 

    I worked at esure full-time

    Pros

    Call centre work. Fast paced but not stressful.

    Cons

    repetetive, not for eery one

    esure2019-06-29

    esure Response

    July 1, 2019The HR Recruitment Team

    We appreciate you taking the time to write a review of your experience at esure. Receiving feedback is always helpful to us as we aim to make esure a great place to work, and we will take your comments into account. If you have any further thoughts that you’d like to add then please ...

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  5. Helpful (3)

    "Asset Stripping Under Private Equity Firm - Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Full Stack Developer 
    Disapproves of CEO

    I have been working at esure full-time for more than a year

    Pros

    It was a good place to work before Bain Capital took over early 2019. Nothing good about the company now.

    Cons

    Since Bain Capital took the ownership early 2019, typical asset stripping exercises have been going on - cutting down investments, firing people and so on. Number of employees who have been at the company for 10+ years were given one hour notice to pack up and go home. No decency or respects paid to their employees.

    Advice to Management

    Great work ethics and corporate culture we had before Bain Capital is gone. Useless puppet management.

    esure2019-06-20

    esure Response

    June 27, 2019The HR Recruitment Team

    Whilst we are disappointed you feel this way, we’d like to thank you for taking time to provide us with feedback, as our aim is to make esure a great place to work. Therefore if you would like to give us any further details to help us improve please contact us via recruitment@esure.com ...

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  6. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at esure part-time

    Pros

    Friendly staff and good scope for progression

    Cons

    Gets a bit repetitive at times following a script

    esure2019-03-12

    esure Response

    March 13, 2019The HR Recruitment Team

    Thank you very much for reviewing esure. We really appreciate the time taken to provide us with some feedback. It's great to hear that your experience at esure was a positive one. Kind regards The HR Recruitment Team

  7. "Good at all aspects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at esure full-time

    Pros

    Nothing to complaint. There is some opportunities to grow with the business

    Cons

    Pay could be better at the start time

    esure2019-03-05

    esure Response

    March 12, 2019The HR Recruitment Team

    Thank you for taking the time to leave a review. We really appreciate the time taken to provide us with some feedback. It's always great to hear such positive comments from our current colleagues. Kind regards The HR Recruitment Team

  8. "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at esure full-time

    Pros

    There are no pros

    Cons

    Low pay , repetitive job. Bonus is not rewarding

    esure2019-03-03

    esure Response

    March 12, 2019The HR Recruitment Team

    Thank you for taking the time to provide us with your feedback, we're sorry to hear that you feel this way. We aim to make esure a great place to work for our people, and always welcome any comments to help us achieve this. If you could get in contact with us at recruitment@esure.com ...

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  9. "Customer Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Specialist in Manchester City Centre, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at esure full-time for more than a year

    Pros

    Very friendly environment Great colleagues and generally helpful managers

    Cons

    ACW target was unfair as other places are usually around 2 minutes.

    Advice to Management

    Recruit internally

    esure2019-03-02

    esure Response

    March 12, 2019The HR Recruitment Team

    We would like to thank you for leaving a review. It’s great to receive such positive feedback from our colleagues, both current and former. We will also take your constructive comments into account. If there is anything else that you would like to add then please feel free to get ...

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  10. "great staff terrible hours"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at esure full-time

    Pros

    great managers and rewards for achievement good training

    Cons

    long hours and strict comfort breaks Slow computer systems

    esure2019-03-11

    esure Response

    March 12, 2019The HR Recruitment Team

    Thanks for leaving a review - we really value our colleague's feedback. It would be great to find out some further details regarding your comments mentioned above. We would very much appreciate you getting in contact with us at: recruitment@esure.com so we can discuss further. ...

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Found 115 reviews