Dropbox Support Engineer interview questions

My telephonic interview was scheduled with one of the support team member. He stated off giving a brief information about what he does and then he asked me about myself. After that he just asked a very basis question about support and I was able to answer it without any hesitation. With support role it's not about being right or wrong but then how you act in a particular situation. He asked a few more basic support questions other than what was written in my resume which I wasn't really expecting but still. The interview went well and we spoke for almost 30 mins. I was really hoping to receive another call but then a few days later I received those standard emails saying thank you for applying but we are looking for someone else. I even tried to follow up for a feedback but then I never received any.