Member Service Representative applicants have rated the interview process at Planet Fitness with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Service Representative roles take an average of 8 days to get hired, when considering 97 user submitted interviews for this role. To compare, the hiring process at Planet Fitness overall takes an average of 9 days.
Common stages of the interview process at Planet Fitness as a Member Service Representative according to 97 Glassdoor interviews include:
One on one interview: 35%
Phone interview: 15%
Background check: 10%
Drug test: 10%
Skills test: 9%
Presentation: 7%
Personality test: 5%
IQ intelligence test: 4%
Group panel interview: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 2 days. I interviewed at Planet Fitness (Mobile, AL) in Sep 2020
Interview
I came in for an in person interview. The manager asked me a few easy questions about myself and my prior job experience. After 15 minutes of talking, the manager offered me the position.
Interview questions [1]
Question 1
Can you describe a time when you had to reprimand a guest or remind them of the rules of the establishment?
The interview process was very good. Just a couple of questions and I was off. Manager was very kind, polite and friendly during the interview. Did not expect as much from a minimum wage job.
It took almost two weeks to get a call for an interview. I had a phone interview with the general manager. I was asked a few questions before I was schedule for an interview in person.
Interview questions [1]
Question 1
I was asked about my availability and customer service experience.
I received a quick 15-minute phone screening followed by meeting with the area and club managers. This all happened within about 2 weeks. I’d say the process was fairly typical to other similar positions.
Interview questions [1]
Question 1
Why are you interested in Planet Fitness specifically