Call Center Customer Service Representative applicants have rated the interview process at Progressive Insurance with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 60.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Customer Service Representative roles take an average of 25 days to get hired, when considering 37 user submitted interviews for this role. To compare, the hiring process at Progressive Insurance overall takes an average of 25 days.
Common stages of the interview process at Progressive Insurance as a Call Center Customer Service Representative according to 37 Glassdoor interviews include:
Phone interview: 24%
Background check: 19%
One on one interview: 17%
Personality test: 15%
Skills test: 12%
IQ intelligence test: 5%
Drug test: 3%
Group panel interview: 3%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 months. I interviewed at Progressive Insurance (Sacramento, CA) in Aug 2016
Interview
I applied on line and was contacted about three weeks later for the online assessment. I was told to look for an email or phone call over the next few days to schedule the phone interview. About a week later I received the email. The phone interview lasted about 35 minutes. I was told if I were to advance to the next phase, I would be contacted 24-72 hours later. I just did the interview on the 3rd so I am still waiting.
I interviewed at Progressive Insurance (Atlanta, GA)
Interview
Completed a Virtual interview but it was not with a real person. I have to do an additional interview with the hiring team. I'm concerned that it will be a difficult interview.
Interview questions [1]
Question 1
They asked what made me want to work for progressive.
I applied through an employee referral. The process took 6 weeks. I interviewed at Progressive Insurance (Willowick, OH)
Interview
The interview process was very long and thorough. I applied online February 20th . Received a email to do an online assessment test a few days later. Two days after I took the test I found out I passed and was to set up a phone interview. I scheduled the phone interview a week later so I could study for it. The phone interview lasted a hour. It was a very calm and enjoyable interview. The recruiter was very nice and casual and we spent a lot of time laughing and joking around. She asked me a few basic questions about my employment and education then went on to ask three STAR format questions. Give Very detailed answers and you will be fine. On the phone call I was told I did well and was moving on to do a background check. The next day I completed the background check and had a call to set up a in person interview a week later. The in person interview went just as well. I was greeted and was taken on a tour of the building then headed up to do the interview. The recruiter was a very nice lady , casual and laid back, laughed a lot. SHOW YOUR PERSONALITY!!! Make sure you give detailed answers and ask questions. I found out a week later I did well on the interview and they would be contacting me two weeks after the background check was complete. Two weeks later to the day I got a call from a recruiter offering me the job. Overall the interview process was very easy.
Interview questions [1]
Question 1
Tell me about a time you had to adapt and work with someone different from yourself
I applied online. The process took 4 weeks. I interviewed at Progressive Insurance (Riverview, FL) in Jan 2017
Interview
Application
I’ve applied on line for the call center position. The process took 5+ weeks. I interviewed at Progressive Insurance (Riverview, FL).
Interview
It's one of the most intense processes. There is an online exam and then a phone interview. After that there are two in person interviews. Plus you’ll get the chance to have a tour of the office meet and sit with a current rep in the company to see what you’ll be doing. It took a few weeks to go through the whole process but, it’s worth it!
Process Steps:
Applied 11/21/2016
Assessment: 11/22/2016
Assessment Results: 11/23/2016
Phone Interview: 12/1/2016
Background Results: 12/02/2016
Face To Face Interview: 01/05/2017
Job Offer: 01/11/2017
Interview questions [1]
Question 1
• The interviewers believe in the STAR method so they will ask you different things like "Tell me about a time you went above and beyond your job duties."
• "Tell me about a time when you had to make a critical decision on your own?"