Center manager Interview Questions


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Fairwinds Credit Union
Call Center Lending Manager was asked...March 14, 2016

How do I handle staff that are not meeting performance goals?

1 Answers

Sit the staff down individually and ask if they are experiencing any hang ups that are preventing them from meeting their goals. If the staff is just incompetent, I would figure out what training they need to start meeting performance expectations Less


From the math test staffing situation: If one person leaves this position early because he gets sick, how would you reassign the remaining employees in order to ship out the correct number of product for the day?

1 Answers

This was the question I stalled the interviewers on initially because I had manipulated the initial numbers in the math question to give me a buffer of employees in two areas so this wouldn't be an issue. Apparently no one else thought about people calling in sick or not showing up to work, so I think I impressed at least one interviewer by thinking ahead in this situation. Less

Duke University Health System

How well you get alone with others. Huh, I was a social worker for 7 years, a Practice Manager for 15 years and have been in departments when I had to supervise up to 30 people. Really that's the type of questions you ask me.

4 Answers

Yes these people are over kill and their pay system is week for such a large system. Do your research with them because you will jump through hoops without the pay. Less

LMAO, these people passed up a Practice Manager with 20 years of experience and the person they hired lasted 2 months on the job. Wow, told you these people are overkill and just don't get it. I am so happy they passed me over because I got a job at John Hopkins in Florida. Less

As a social worker with 7 years of experience and a Practice Manager with 15 years of experience I get alone well with others. Less

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Lincoln Heritage Life Insurance Company

Do I think watching pornography on work computer is OK sometimes? (or something to this nature) Is it OK to sometimes pass around racial or sexual jokes or emails at work? Do I flirt or put my hands around someone at work I may be sexually attracted too? Ridiculous questions, uncomfortable. I was beginning to wonder where and what I was really applying to. I have never had this experience at a job let alone final expenses insurance claim position.

2 Answers

Very inappropriate & unnecessary, sounds as if company may have been exposed to this type of behavior from ex/present employees and is looking for constructive feed back on how to handle it....does not sound like a company that I would want to work for Less

The whole interview/pre - employment process including the assessments needs to be more validate, reexamined and the survey of the whole pornography, sexual content completely taken out. Less

Bank of America

Haven't I been told in the past that I am over qualified for positions, how do I feel about it.

1 Answers

Yes, however based on the current priorities in my life, I feel that my skills will be best utilized in this position, Less

Vertava Health

Are you competitive?

2 Answers



The Virtual Call Centre Network

What Call Centre Experience do you have?

2 Answers

2 years

Over 15 year sales customer service and complaints

Check Into Cash

Why do I think I would be a good fit for the position.

2 Answers

My customer service and managing experience

I feel with my background in customer service and management experience would be a nice place to start. I could then lead the company in the right direction on building a great customer base by recruiting and delivery great customer service to the customer Less

Bank of America

How would you handle being given a branch that is underperforming?

2 Answers

Good answer but one of the best ways to start fast is to start with higher energy in the branch which improves communication with the clients as well as the clients becoming more open and receptive to offers. You can make the biggest impact, fastest impact which will help uncover the more complicated items that need to be resolved through training, performance review, role plays and team goals. You can't wait for the time to get meetings scheduled to make improvements you have to do things that have immediate impact! Less

I would analyze my associates approach with each customer. Take notes on things the did correct and things they need to work on. Sit them down individually and help them learn the proper sales process and customer service skills needed for this industry. If this step fails I would repeat and role play. Less

National Grid

Why do you want to work here?

2 Answers

Your company offers a vital service that affects millions of customers.

I love communication Connecting with. Complete strangers and troubleshooting getting problem solved Less

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