Clarification from the agency

All U.S. Citizens

• This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available.
• Vacancies may be filled for up to 6 months after the closing date of this announcement.
• Positions filled with applications from this pool will be placed into positions where artificial intelligence duties occupy the majority of the work performed.

Conditions of employment

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation may be required
• Job offers are contingent on fingerprinting and background / security investigation results
• Selectees may be required to serve a 1 year probationary period
• Relocation expenses will not be paid
• All qualification requirements must be met by the closing date of the announcement
• Candidates will not be hired based on their race, sex, color, religion or national origin.

Qualifications

Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information.

READ ALL SECTIONS OF THIS ANNOUNCEMENT IN ITS ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION.

Applicants must qualify for the series and grade of the posted position. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Your resume must provide sufficient experience and/or education, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying.

To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

• Assisting in the design, development, and maintenance of Pega applications by creating technical rules such as Data Pages, Activities, Data Transforms, Flows, Case Types, and Decision Rules.
• Integrating Pega applications with external systems using REST APIs, SOAP web services, data streams, JSON/XML transformations, and other out-of-the-box connectors.
• Applying Pega's case management lifecycle framework, decisioning, and analytics components to support business solutions.
• Supporting the design and implementation of user experiences using Pega Portals, Skins, Flow Actions, Sections, and other UI components.
• Working within DevSecOps and Agile development methodologies in an AWS cloud environment, including familiarity with DevOps CI/CD pipelines and deploying Pega in OpenShift.
• Utilizing Pega BIX (Business Intelligence eXchange) for data extraction and reporting and applying ETL skills for data integration.
• Conducting data analysis and using ETL and analytics tools or data platforms such as SQL, Kafka, Tableau, and Power BI.
• Demonstrating the ability to quickly learn and apply new concepts, tools, and technologies related to marketing decisioning and analytics.
• Applying strong analytical, problem-solving, and communication skills in a collaborative team environment.
• Some knowledge of Java or other object-oriented programming concepts, Pega robotic process automation (RPA) features.

• Designing, developing, and maintaining Pega applications by creating technical rules such as Data Pages, Activities, Data Transforms, Flows, Case Types, and Decision Rules.
• Integrating Pega applications with external systems using REST APIs, SOAP web services, data streams, JSON/XML transformations, and other out-of-the-box connectors.
• Applying Pega's case management lifecycle framework, decisioning, and analytics components to deliver robust business solutions.
• Leading the design and implementation of user experiences using Pega Portals, Skins, Flow Actions, Sections, and other UI components.
• Utilizing DevSecOps and Agile development methodologies in an AWS cloud environment, including experience with DevOps CI/CD pipelines and deploying Pega in OpenShift.
• Implementing and managing Pega BIX (Business Intelligence eXchange) for data extraction and reporting, and applying ETL skills for data integration.
• Conducting data analysis and leveraging ETL and analytics tools or data platforms such as SQL, Kafka, Tableau, and Power BI.
• Rapidly learning and applying new concepts, tools, and technologies related to marketing decisioning and analytics.
• Demonstrating strong analytical, problem-solving, and communication skills in a collaborative, cross-functional environment.
• Applying knowledge of Java or other object-oriented programming concepts for advanced customizations or integrations.
• Some knowledge of Pega robotic process automation (RPA) features.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The evaluation you receive is based on your responses to the online assessment questions completed during the application process.

Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation.Information not specifically stated in your resume cannot be assumed.

Information that is copied or restated language from the vacancy announcement or rating criteria will not be considered. If this occurs, you may be found ineligible.

You must also submit ALL supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.

Resumes exceeding two pages will not be considered. To be considered, your resume must:

• Clearly demonstrate your qualifications for the position
• Include your contact information

We recommend using a clear, easy-to-read format and focusing on information most relevant to the job announcement

You must also submit ALL supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.

• proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
• proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.

For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.

Veteran's preference does not apply under this Direct Hire Authority for these positions.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Next steps