Poor management and lots of politics - Consultant Capco Employee Review

1.0
Oct 8, 2019
Recommend
CEO approval
Business Outlook

Pros

If you are looking to enjoy the younger environment, this is the company for you. Want beer taps at work – you’ve got it.

Cons

Deceiving Responsibilities: Here comes an honest review. When I signed my contract with Capco I was told that I will be working on project management, which sounded interesting. This could not be further from the truth. My responsibilities were purely admin in nature. I was ordering lunch, booking meeting rooms and organizing team events. If you are looking to be screwed from the very beginning, Capco is the way to go! Onboarding: As I was transitioning to this role, I found out that my predecessor was too happy to get away from their role and transition it to me. They never spent enough time explaining their previous responsibilities or answering my questions. Management: Not supportive and highly political. If you are interested in getting ahead, working hard is not the way to go here. Getting in someone’s good books, is. Management did not care about your career progression or desire to exceed their expectations, was resistant to change, never provided clear directions and favored certain people over others. To add to the above, some partner level management is ready for retirement. Unable to secure and sustain projects, often expressing their incompetence at the expense of lower level employees). All the while, they are away (often on vacation) and shift responsibility of their failing projects on mid-level management that is left to make do with the consequences. That promotes high turnover and dissatisfaction for those in mid and lower level segments. Project Changes: If you are interested in changing projects, think again. Desire to grow your skills in another area/project is often met with resistance. Here it is also seen as if you are leaving because you are disinterested. Situation gets worse if you want to work under a different partner. HR team: Demotivated, biased and unsuccessful at establishing good culture. If an issue is raised to the HR team, they always place the needs of the management team above those of lower level employees. They lack the interest and the desire to make tangible positive impact, which continues to contribute to deteriorating culture. In addition to the above, HR team do not keep conversations confidential. You’ve been warned. The company had countless sexual assault cases. Many of which were not handled properly by the HR team or Capco more broadly. Offenders can take time-off to “figure things out” – while they look for a new job. Amount of leeway here depends on how well connected you are to the upper echelons at Capco. Politics: We all know that at every organization there is a level of politics and favoritism involved. However, I found that at Capco it was more prevalent than in other organizations that I worked in. If you have connections, you are golden (e.g. better projects, clients and opportunities).

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Capco Response
6y
Thank you for your feedback. The firm is always looking to improve the experience of our people at Capco (and we are certainly a firm that employs lots of millennials and fosters their inclusion / empowerment). Any professional services firm is only as good as the talent it attracts, develops and retains. For this reason, quality of work and rapid career progression are key strands of our proposition and factors on which we differentiate from our competition (who tend to favour time-served career models). If you are not happy with the content of your role, please speak with your personal coach (they are there for exactly this purpose). Clearly it is important for our consultants to collaborate and get on well with people, as this is an important determinant of success at Capco. However, this is not about getting in someone’s good books; it is about working together to create effective, successful business solutions for our clients. We match strong technical capability with a team-based approach. We are proud of the Partner group in Canada. They are a diverse group who put effective people and talent management at the heart of their accountabilities and time. If you have had a poor experience with your line manager, please raise this issue with another Partner. Our culture at Capco is strong, inclusive and robust enough to have mature and open conversations, particularly if there are issues that need to be addressed. The latest Glassdoor data shows that 80% of our people would recommend working at Capco to a friend. Your comments about our HR team are also incorrect. Our team dedicates a lot of time to promoting and sustaining our culture. Time and again people tell us that our culture is the single most important factor in their decision to build a career at Capco. It is also one of the reasons why we have been recognised formally as one of the leading employers in Canada. On the reference to sexual harassment, we reject this feedback in the strongest possible terms. Capco one of the few employers that insist on annual mandatory respect and anti-harassment training for all employees and leaders in the firm. On the rare occasions that a case is raised, it is investigated by trained professionals, and confidentiality is jealously protected. If there is even a hint of wrongdoing, we act quickly and decisively to address the issue, including strong disciplinary sanctions if appropriate. If you have any information to the contrary, I urge you to act ASAP by reporting it to the confidential whistleblowing helpline, which is available to all staff, or contact David Heffernan, our global HR director. We have spent a great deal of time and energy building an inclusive culture in Capco, one where all our people have the chance to be themselves and everyone can fulfill their full potential, at work. We continually take steps to sustain our culture so that we leverage the full range of talents in the firm to meet our clients’ objectives, and to ensure that working at Capco is a rewarding and fulfilling experience.

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Pros

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Cons

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4.0
May 15, 2026
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Pros

Varied client work — Different clients and project types, which keeps things interesting. Real project mobility — You can move between projects when you advocate for yourself (within reason). Approachable leadership — Senior leaders are open to conversations if you reach out. Good development resources — Plenty of training and growth opportunities if you take advantage of them. Strong teams — Colleagues are smart, capable, and great to work with. Entrepreneurial environment — New ideas are encouraged, and there’s room to take initiative.

Cons

Long hours vary by project — Like most any professional job, some engagements require extended hours for prolonged periods, but work–life balance really depends on the client and team. Additional internal responsibilities — Depending on level, there can be a significant amount of firm‑support work outside of client delivery. Domain alignment not guaranteed — You may not always be staffed on projects that match your domain expertise. Coaching alignment constraints — Coaching relationships are tied to domain, which limits flexibility in choosing formal mentors. Long engagements (sometimes) — Some projects run for long durations or through multiple extensions. It can provides stability but may reduce variety in client and project experience depending on what you’re looking for.

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