Pros
The environment was casual but professional, the managers knew what they were talking about. I worked the Samsung account as a Technical Support Rep. If there was a question you asked you would definitely get an answer as soon as possible. You were greatly appreciated. Every manager almost knew every associate. I thought this was the best call center I have worked for in a while. Unfortunately, I got severely sick which required me to be in the hospital. The Operations Manager was very considerate and they worked with the human resources team to keep me employed. Unfortunately, I was new and couldn't be considered for leave of absence at the time. So to keep my relationship with them in a possible future I resigned due to medical reasons.
Cons
I live in Phoenix and the call center was in Tempe. The only other thing that was difficult was that they were new with Samsung, so obviously there were execution problems but that is expected when you start up a contract with a client in a call center environment.