Deceptive branch managers and ignorant management practice. NO work/life balance if you are level 8 and above. - Manager Customer Service TD Employee Review

1.0
Apr 5, 2015
Recommend
CEO approval
Business Outlook

Pros

It's one of the biggest company in Canada which has way too many branches in Toronto and Calgary, but not enough branches in other provinces where the demands are higher than the fully saturated markets.

Cons

Branch managers expect everyone to be tellers to the point of exploitation while the managers are not taking any responsibilities. TD keeps on reducing employees and remaining employees are grappling with overwhelming administrative tasks, inputting reports and then getting blamed for not making sales goals. Managers of Customer Services are weak and inexperienced, which drag down the already skeleton sales force.

Explore other reviews about TD

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, interesting work, responsibilities given to junior employees, mostly low egos

Cons

Work / life balance (although somewhat unavoidable in this industry)

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Wish there was some to share.

Cons

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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