Used to be great. Now, not so much - Customer Service Representative TD Employee Review

2.0
Mar 31, 2011
Recommend
CEO approval
Business Outlook

Pros

Benefits package is adequate, Staff is like family . Good training program. Travel and Expense Compensation is competetive. Paid time off accrues at a good pace

Cons

Always understaffed, leading to customer complaints, which the lowest paid employees have to deal with. Absolutley no help from anyone form the Assistant Branch Manager level up. I havent seen my branch manager in about a week. When he does show, he likes to focus completely on the bad, and not at all on any of the good things that we do. I have noticed that the people at higher levels in the company dont know a thing about how the bank runs on a day to day basis. Raises are few and far between, and we are now forced to rely on a points system for Quarterly bonuses. If you get 100% of your goals, they will give you a "Satisfactory" rating. They want you to get to around 300% of your goal in order to get a whopping payout that, after taxes, equates to about $150. Its unrealistic. Plus my 5 bosses suck at their jobs, did I mention that already? I have never met Ed Clark, but I assume that if I switched spots with him I would be able to do his job. He, on the other hand would probably sit at my desk and look like a deer in headlights while customers and managers yell at him all day. FUN!

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5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture. Everyone is super helpful and get great production level experience

Cons

I have not experienced any cons

4.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, Compensation, Peers, Communication, Parental Leave, Celebrations

Cons

Micromanaging, Lack of training, Lack of advancement, Lack of communication with SLT, Job Security

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