FICO Reviews | Glassdoor

FICO Reviews

Updated April 27, 2017
495 reviews

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3.0
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FICO CEO William Lansing
William Lansing
192 Ratings

495 Employee Reviews

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Pros
  • Great working environment, good work life balance" (in 63 reviews)

  • Flexible Work Timings & Work from home Option (in 22 reviews)

Cons
  • Little regard to work life balance and overall client satisfaction (in 29 reviews)

  • no women or people of color found in upper management (in 15 reviews)

More Pros and Cons

  1. "Great Company - 50+ years old; Branded for today"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FICO full-time (More than 10 years)

    Pros

    Classy individuals and some savvy executives who are generally positive and good people. Incredible cash cow in the Scoring business with several flagship product lines and analytic capabilities servicing the financial services industry which are robust resulting in incredibly strong cash flow.
    Continually reinventing and fine-tuning itself, FICO differentiates well and is sensitive to change market trends. It's recent scoring partnerships and marketing have launched the enterprise to a whole new level. In addition, while the transition to a SaaS business is not easy, a great focus and enablement of products for various industries and customers into the Cloud is well under way to prepare for the paradigm of today's customer preferences and scale for the future. Though the Company has been around for many decades, the management team and subject matter experts in the organization have prepared a successful business which has and will continue to be rewarded by Wall St.

    Cons

    Investment is at a premium. Revenue growth is low, single digits and thus the operating expenses are static year over year. You'll see a tepid investment strategy followed by a purge every 12-18 months. As an employee, there is a 5-10% job elimination and/or hiring freeze which creates a degree of instability. (this could easily show as a 'pro' if you are an investor)

     You'd like to see better communication across the enterprise in terms of strategy with clear goals stretched to each function. Related, resources are at a premium. Other companies have implementation, IT, or integration teams or dedicated functions to augment the operating teams. Leadership assumes a significant double-duty in terms of executing and process improvement which can create challenges on work-life balance. It's a testament to a strong leadership team, but the compromise is a challenged work-life balance.

    Advice to Management

    Project a three-year strategic plan; cascading goals and objective to leaders and then sticking to the plan. Balance the organization's focus on longer term, enterprise growth with the annual guidance.


  2. "A good place to work but nothing to go running off to for a career boost."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Rafael, CA
    Current Employee - Anonymous Employee in San Rafael, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FICO full-time (More than a year)

    Pros

    Most of the employees are friendly, but middle management seems to be looking out for their own interests. Like most companies, they provide good snacks and beverages and an excellent coffee machine if you drink coffee.

    Cons

    Very complicated products to understand and the FICO brand is tied to the FICO score even though the company has some great analytics and big data products. Corporate Marketing really needs to get the message out that we are more than the FICO Score.

    Advice to Management

    Provide options to all employees, it's ridiculous that only the senior staff receive these awards.


  3. "Revenue Accounting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Approves of CEO

    I have been working at FICO full-time

    Pros

    Constantly learning new things. Plenty room for growth

    Cons

    Need a better health insurance plan


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  5. Helpful (7)

    "Crony Club. Musty, old school, & cliquish."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Jose, CA
    Current Employee - Manager in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FICO full-time (More than 5 years)

    Pros

    Many smart people, acceptable work-life balance

    Cons

    Entrenched cliques, reactive, disorganized management, lackluster benefits, limited advancement, no team culture.

    Advice to Management

    Quit stacking the senior management team with under qualified cronies from former companies/schools/social milieus/golf clubs. Care.


  6. Helpful (5)

    "More Products Causes Confusion to Customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Product Management in San Rafael, CA
    Current Employee - Director of Product Management in San Rafael, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FICO full-time (More than a year)

    Pros

    - working hours is lax
    - some food and drinks
    - decent 401k program
    - flexible working hours and working remotely.
    - technology is riding the wave at big data and analytics but there is so much more we can do.

    Cons

    - hard to sell products, need more competitive research
    - soloed information, not very good at communicating to mod management and layer below
    - better differentiated tools to compete on the market place
    - ivory tower where we get limited access to business leaders.
    - health insurance is brutal, it doesn't kick in until your $2600 out of pocket meets the threshold. However they do put money in your HSA account.

    Advice to Management

    Options should be granted at all levels.
    - stop with the requirements of selling or buying stock 3 days before or after earning announcements. 95% of us have no clue on what the announcement will be so don't hold us back where we can lose money or take advantage of an upsweep before it's too late.
    - how about giving us options and RSU's, we are building this company and should be rewarded.


  7. Helpful (3)

    "Sr. Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Leader in San Jose, CA
    Former Employee - Market Leader in San Jose, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at FICO full-time (More than 8 years)

    Pros

    Compensation can be fair or above market value

    Cons

    no culture, no appreciation for their employees. CEO and Execs are all about themselves, Boy's club.Very little respect for work life balance.


  8. Helpful (6)

    "If you're part of the boys club, you'll do well. If not, you won't!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in New York, NY
    Former Employee - Vice President in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FICO full-time (More than 3 years)

    Pros

    Can be a great lifestyle job. Work from home a lot, not too much interference. If you get in a good team it can be fun.

    Cons

    It's all about being part of the right clique. If you're not, you won't succeed or develop very far. Boys club is everything.

    Advice to Management

    Honest communication would be good.


  9. Helpful (2)

    "Great place to work for young people, not sure about long term growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in San Francisco, CA
    Current Employee - Data Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FICO full-time (More than a year)

    Pros

    Excellent place to learn about the credit industry
    Pay is competitive, lots of exposure to clients and data

    Cons

    Long term growth isn't a big thing here, many "lifers" who seem somewhat stuck.


  10. Helpful (4)

    "Orderless, Tasteless, Lifeless"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in San Rafael, CA
    Former Employee - Marketing in San Rafael, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at FICO full-time (More than a year)

    Pros

    I don't have anything good to say

    Cons

    Must have been a great company once - they treat their employees poorly, their benefits are horrible, and it's abundantly clear that they just don't care about their people

    Advice to Management

    Time to refresh from the top.


  11. Helpful (5)

    "NOT immigrant friendly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analytics Consultant in San Rafael, CA
    Current Employee - Analytics Consultant in San Rafael, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at FICO full-time (More than a year)

    Pros

    Exposure to many clients.
    Close to home if you live nearby
    work life balance is good for most people, though not everyone

    Cons

    Snail legal (both business and immigration).
    It's almost impossible to get a green cards thru FICO. They claim they sponsor green cards just to trick you to join, then suddenly bring out company rules that you never heard of during the hiring process to say that you have to wait in internal lines, which does not have an expected wait time at all. It's common to wait 3-4 years or even longer.
    Very last-century technology.
    As most old companies, they are slow to innovate if at all.
    People all APPEAR very friendly, but when you need them, you realized that they are really just all for themselves.
    The groups are in silo.
    I don't sense a collaborative culture or a common goal among employees.
    Poor health insurance. the lowest deductible is $3000-5000 (depending on individual or family)

    Advice to Management

    start with being honest to your employees, and catching up with the rest of the tech world


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