Kaplan Test Prep Reviews | Glassdoor

Kaplan Test Prep Reviews

Updated September 14, 2018
535 reviews

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3.6
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Kaplan Test Prep President & CEO John Polstein
John Polstein
137 Ratings

535 Employee Reviews

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Pros
Cons
  • "Poor management and general lack of direction; Low salaries with very little room for growth" (in 13 reviews)

  • "Upper Management not consistent with the big picture of the company" (in 12 reviews)

More Pros and Cons

  1. "Executive Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kaplan Test Prep full-time

    Pros

    Smart colleagues, supportive and caring culture, mission oriented, leadership is likable/accessible and inspires trust and loyalty, a lot of autonomy is given

    Cons

    Facing classic dual transformation challenges of an established company trying to evolve quickly to an ever-changing market


  2. "Great growth opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director in Philadelphia, PA
    Former Employee - Associate Director in Philadelphia, PA
    Recommends
    Approves of CEO

    I worked at Kaplan Test Prep full-time (More than 3 years)

    Pros

    A lot of experience and great managers.

    Cons

    Odd hours and long hours of operation.

  3. "Faculty Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kaplan Test Prep full-time

    Pros

    Love the people, amazing folks!

    Cons

    Working at home feels like work 24/7, not much upward mobility

    Advice to Management

    Try to retain more talents by throwing a bit more money at them!


  4. Helpful (1)

    "Good place to gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kaplan Test Prep full-time

    Pros

    Work-life balance, smart and talented colleagues

    Cons

    Leadership, no trajectory, poor morale, high turn-over.

    Advice to Management

    Invest more and value your team members.


  5. "Director"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan Test Prep full-time

    Pros

    flexible environment, can work from home

    Cons

    high pressure, lack of direction from management


  6. "SAT PREP TEACHER"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan Test Prep part-time

    Pros

    Great for new teachers who want to gain teaching experiences.

    Cons

    Very low wages with little to none benefits for its employees.


  7. Helpful (1)

    "Feedback Web results Concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge in Orlando, FL
    Former Employee - Concierge in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kaplan Test Prep full-time (More than 8 years)

    Pros

    The reps are what keeps people from leaving. The culture is fun and the front line employees are what makes coming to work worth it.

    Cons

    Management seems out of touch. There is a lot of nepotism in the office and at times it feels like management wants someone to kiss butt to be in their group. It seems like it's high school all over again

    Advice to Management

    Be open to feedback from reps and give everyone an opportunity to give their ideas and allow them to be creative.

  8. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PC Instructor in San Jose, CA
    Current Employee - PC Instructor in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kaplan Test Prep part-time (More than a year)

    Pros

    Amazing faculty and managers! The company is invested in your career growth and the ideas that you bring to the table. Despite being a virtual company, you feel connected to your counterparts and fellow teachers.
    The company is invested in their employees, which in turn translates to amazing customer service.

    Other Plus Points:
    - Benefits offered
    - Flexible hours
    - Lateral and career advancement opportunities available
    - Mentorship program in place and adequate training

    Cons

    Little low on the pay scale.

    Advice to Management

    Keep up the good work!


  9. "Not enough support, confusing administration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SAT/ACT Tutor in New York, NY
    Former Employee - SAT/ACT Tutor in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kaplan Test Prep part-time (More than 3 years)

    Pros

    Flexible hours and friendly managers

    Cons

    The pay was nowhere near enough for the work. Additionally their portals were very confusing and made it frustrating to work.

    Advice to Management

    Tighten things up and don't have so many different portals to report to


  10. "consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kaplan Test Prep full-time

    Pros

    remote
    friendly
    collaborative
    I have
    no more
    pros

    Cons

    travel
    I have
    no more
    cons to speak of


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