Kaplan Test Prep Reviews | Glassdoor

Kaplan Test Prep Reviews

Updated June 20, 2018
527 reviews

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3.7
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Kaplan Test Prep President & CEO John Polstein
John Polstein
132 Ratings

527 Employee Reviews

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Pros
Cons
  • "Poor management and general lack of direction; Low salaries with very little room for growth" (in 13 reviews)

  • "Upper Management not consistent with the big picture of the company" (in 12 reviews)

More Pros and Cons

  1. "Instructor/Proctor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan Test Prep part-time

    Pros

    Great flexibility and great work environment

    Cons

    Lengthy process to get up and running


  2. "consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kaplan Test Prep full-time

    Pros

    remote
    friendly
    collaborative
    I have
    no more
    pros

    Cons

    travel
    I have
    no more
    cons to speak of

  3. "this is a good company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan Test Prep part-time (Less than a year)

    Pros

    they pay you for time you prepare

    Cons

    job can be difficult at times


  4. "Relationship Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan Test Prep full-time

    Pros

    Love working with schools and students.

    Cons

    Working remotely can be challenging in terms of making internal connections


  5. "Student Concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Concierge in Orlando, FL
    Former Employee - Student Concierge in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Kaplan Test Prep part-time (Less than a year)

    Pros

    Short shifts for PT; fun office environment (does not feel like a typical call center job); very helpful coworkers and supervisors; constant feedback from supervisors

    Cons

    Difficult to switch from PT to FT; dealing w/ parents can be very annoying; very strict break and clock in/clock out rules; long training process


  6. "Kaplan Tutor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tutor in Houston, TX
    Former Employee - Tutor in Houston, TX

    I worked at Kaplan Test Prep part-time (More than 10 years)

    Pros

    Kaplan is a great employer for those who want flexible hours. It was a pleasure to watch my students improve their test scores. I was provided with the information I needed to become proficient as a tutor for numerous tests. For most of my time there, they offered a steady stream of students. They give merit-based pay raises. They also pay for out-of-class time (albeit at a lower rate than the tutoring rate). You get to tutor without having to handle the financial end of the business with the families. Throughout the years, I found my supervisors pleasant, supportive, and helpful.

    Cons

    Not having to handle the financial arrangements with the families means that someone else gets paid to handle that end of things; therefore, you as a tutor will get a lesser percentage of what the families pay for tutoring than you would if you tutored on your own. Once you reach a certain pay grade, the merit-based pay raises are not as frequent or as dramatic. There is now more of an emphasis on on-line tutoring than on in-person tutoring; I prefer meeting with students in person, as it's easier for me to establish a rapport. Although Kaplan used to offer academic tutoring, the focus is now exclusively on standardized tests. Also, there is increasing pressure for tutors to be proficient in both verbal and math; if your specialty is one but not the other, you may find this difficult. As a tutor, you are responsible for letting your supervisor know if you need to be paid a higher hourly tier rate, which is based on distance, for an assignment, so be sure to check the distance before accepting the assignment. Also, the clientele is limited by their ability to purchase the tutoring packages, so if you want to reach a wider variety of students, that may be an issue for you.

    Advice to Management

    Keep up the good work. I was pleased with the quality of the Kaplan managers with whom I worked. When there was turnover, the transitions were generally smooth.


  7. Helpful (1)

    "Good Place for Part Time Teaching Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pre-College Instructor/Tutor in New York, NY
    Current Employee - Pre-College Instructor/Tutor in New York, NY

    I have been working at Kaplan Test Prep part-time (More than a year)

    Pros

    everything is laid out for you -- lesson plans, extra help, all the resources you need
    pay is ok. classroom instruction is $18/ hour, proctoring/ prep/ admin time is minimum wage, student support is $22/hr
    hands-off online management is convenient and easy to do training from home

    Cons

    it's pretty labor-intensive. you have to prep lessons for big classes of students, and you can't get a lot of hours quickly/ conveniently like you can with brick and mortar tutoring places.
    also, while the pay was nice when i was starting as a college freshman, i think it's really low now considering that PRIVATE tutoring at other places easily gets you $50/hr and the amazingly BIG classes we're taking on.
    while the hands-off management is convenient, it's also quite isolating. there's no central body meeting really, you just go to your classes and sometimes you see other kaplan teachers, but usually not. they really trust you to know how to teach a class with minimum face-to-face training to make sure they verify what kind of person you are.

    Advice to Management

    the classes cost a LOT per student - more of that money should be making its way to the teachers/tutors. especially in NYC with the minimum wage having been raised. over $20/hr for teaching and tutoring.

    make sure individuals are well and properly trained and are who they say they are before sending them into a classroom. i know you guys often have a dearth of instructors and that's why you hire so much, but be careful what teachers you're putting out there to represent your name. i am concerned about the kids in this political climate with all sorts of crazies running around.

  8. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kaplan Test Prep full-time

    Pros

    Positive work/home balance
    Posibility of advancement

    Cons

    nothing negative to say at this time


  9. "Overall Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Kaplan Test Prep full-time

    Pros

    Salaries were in line with expectations. The department I worked with was very supportive. There are clear set goals and expectations.

    Cons

    Not much room for advancement. If you do your job well expect to be asked to do the job of others who are not.

    Advice to Management

    Work with weaker employees to improve their performance, do not expect others to essentially "cover" for them. Open up opportunities for advancement.


  10. "So so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in New York, NY
    Current Employee - Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kaplan Test Prep full-time (More than 5 years)

    Pros

    Snacks in the cafeteria, flexible work arrangement

    Cons

    Engineering is a mess led by only a few in technology who hold the keys to everything, progress on their terms, generally not collaborative with rest of the org

    Advice to Management

    Get away from that culture


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