Model N Reviews | Glassdoor

Model N Reviews

Updated October 17, 2018
87 reviews

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3.1
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Jason Blessing
1 Rating

87 Employee Reviews

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Pros
  • "Flexibility in work and priority is given to maintain work life balance" (in 30 reviews)

  • "Good work and nice work environment" (in 16 reviews)

Cons
  • "The work environment for some departments is okay but overall it is not a company that has a good work life balance" (in 13 reviews)

  • "Limited career growth options in QA track" (in 10 reviews)

More Pros and Cons

  1. Helpful (1)

    "Thought Leader for the growing Life Sciences and Technology Industries"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Director in San Francisco, CA
    Current Employee - Finance Director in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Model N full-time (More than 3 years)

    Pros

    - Customer-focused organization, serving wonderful markets
    - Thoughtful, hard-working leadership team, dedicated to customer and employee success
    - Team-oriented culture, limited-to-no internal politics
    - Personal growth opportunities in a growing business, for those who prove themselves

    Cons

    - Challenging work to serve 25 of the top 25 pharmaceutical companies, most of the medical technology sector, the top semiconductor companies, and technical OEM market
    - Must be comfortable collaborating on a global basis, across time zones and geographies

    Advice to Management

    - Please continue your customer focus, driven by our Founder Zack Rinat and the entire Executive team's passion for customer success


  2. "Good growth opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Redwood City, CA
    Former Employee - Software Developer in Redwood City, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Model N full-time (More than a year)

    Pros

    A lot of long-time employees who know the history and ropes. A lot of technical challenges. Some pretty smart people.

    Cons

    The product isn't very exciting. The management team come off like a club. Stock options are going any where,

    Advice to Management

    Encourage more technical growth in professional services and development.

  3. Helpful (6)

    "Model N; N for NO DIRECTION"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Model N full-time (More than 5 years)

    Pros

    Flexible work environment, unlimited PTO, good group of people trying to make things works.

    Cons

    Product and Company Culture
    Poor approach when it comes to customer management. Extremely reactive; Model N's mantra is we will wait for customer complaints, and if they complain too much Model N will award them a BS award at their annual 'Rainmaker' to pacify. Customers are not first, but neither are employees, baffles me to this day what exactly are they doing at Mode N.

    Go to Market strategy: the way Model N brings products to market is deceitful, it’s a half-baked product at best and the approach again is we will make the customer pay for features that should be standard as custom enhancements. Sales and Solutions team does an extremely good job of misleading customers. “Enterprise grade” products that cannot handle enterprise level data! Most projects get stuck at this stage of implementation.

    Model N, has no real competition in the market, buying out their main competitor should allow them to increase margin and revenue, yet they have failed to do so.

    They continue to have layoffs which never make the news because the layoffs conveniently are below the threshold that the SEC requires to be made public. Layoffs have been going on for quite some time, another telltale sign of what is happening behind the scenes.

    Leadership (Lack of)
    As far as management, most managers are glorified baby sitters at best, every two weeks you have 1:1 call which goes nowhere, in my 5+ years at Model N I never felt like this helped in fact it was an annoyance and took time away from doing more productive things during the day. They are not empowered to do much, they require permission to make any decision of any significance. The VP’s seem to be an old boys club and the new CEO seems like he’s part of the same crew.

    Female Leadership: The current VP of Marketing and other two women were back to back VP’s of HR one was fired and the other quit, so HR has no leadership at the helm although even if anyone was in that role it would a waste.

    Career
    Career advancement is a great joke, annual pay raises are about 1% if you are lucky, 401k match is sub-par, bonuses are ok and RSU are a nice carrot if the stock price ever went above $20 and stayed at that price. All the while the internal propaganda is that Model N is on par with the rest of the Silicon Valley companies.

    There is no career path, and your annual reviews are a complete waste of time. Managers will use your annual review to tell you well you didn’t meet all your goals and we don’t have any advancements for this year again!

    Wait, it gets better! Training, well there isn’t any training. Any internal demos conducted by product management is recorded via WebEx. This recorded WebEx is now part of training and now you have been trained on a product that is no bearing on your day to day activities or your role.

    Complete lack and care of individual growth. How can we cut corners is Model N’s mantra!

    An absolute disappointment of my career, even while I was at Model N I generally steered my friends and colleagues away from this company. The future doesn't bode well but am hopeful for the hard working people.

    Advice to Management

    You didn't heed to anything I had to say while I was an employee, absolutely sure you won't do anything now that I'm not an employee.

    Model N Response

    Nov 8, 2018 – President & CEO

    I joined as our new CEO in May 2018 and spent my first 3+ months learning about Model N’s business and our strengths and opportunities thru listening to our employees, customers and investors. After... More


  4. Helpful (2)

    "Product Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Support Engineer in Redwood City, CA
    Former Employee - Product Support Engineer in Redwood City, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Model N full-time (More than 3 years)

    Pros

    Work life balance, vacation, culture

    Cons

    Compensation, benefits, career opportunities, learning opportunities


  5. Helpful (1)

    "Vice President Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Marketing in Philadelphia, PA
    Former Employee - Vice President Marketing in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Model N full-time (More than 3 years)

    Pros

    Revitas had a strong product management and sales team
    Investment in cloud technology and Agile moved the company forward

    Cons

    Lack of direction
    Unresponsive to employee issues


  6. "Amazing Team and Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Consultant in Los Angeles, CA
    Current Employee - Associate Consultant in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Model N full-time (More than a year)

    Pros

    Respectful environment is the best culture within Model N
    The team don't point fingers at anyone which is rare to see in this industry
    Work life don't always balance but you do have control with your schedule
    Upper management try not to overload people with work

    Cons

    Need more projects to place people on
    It's hard for new hire to stand out in current promotion structure


  7. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Princeton, NJ
    Former Employee - Anonymous Employee in Princeton, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Model N full-time (More than 8 years)

    Pros

    Highly competitive and very comparable to top rated companies

    Cons

    High variable within the organization and no clear role structure across the organization and not all the qualification criteria taken into consideration as part of the promotion, other words no structured approach.

    Advice to Management

    Follow a standard and structured pattern for promotion.

  8. "My Thoughts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Denver, CO
    Former Employee - Business Analyst in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Model N full-time (More than 3 years)

    Pros

    Good company, with a successful vision.

    Cons

    Not much chance for advancement, and limited training opportunities.


  9. Helpful (1)

    "Mixed place to be, but strongly dependent on your manager."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Model N full-time (More than 5 years)

    Pros

    What I found is that who your manager is will influence so much to it. Some of the managers were pretty good and thus would make it a great experience for you. Others did not have a good manager, making it a horrible experience. I had a very good manager that I got along with and she cared for my growth and opportunities. But this was not always the case for others and thus made it a more challenging time for them.

    Because my manager made it a good experience, I’m giving a 4 rating. Otherwise I would have given it a 3. Having said that, for others, the general advice is that you can’t join a company based on your manager because you don’t know when they’re going to leave. In my case it worked out as we worked together for a few years and made a good impact together.

    In Product Development, we generally had a pretty good process and a way of working. It was a good balance between working in a modern SDLC and knowing we had to deliver products to the enterprise.

    There are some pretty strong people that had a good background which help steer the business and engineering on the right track.

    Cons

    There needs to be more investment with people managers so they are truly people managers. There were many managers who did not seem ready to be managers.

    Often times the business was promising functionality to customers by a certain date before we did a true vetting and ensuring we can meet it. This put unnecessary pressure on timelines and you know what happens there in software.

    Product direction was also unclear. It often went back and forth on which direction we were going and where we were going to invest our next eng dollars in.

    Also there was a lot of tech debt to deal with in our products. This made moving fast a bit challenging for engineering.

    Advice to Management

    I know the company needs to be tight on the budget and for the right reasons. But invest appropriately to ensure employees feel like they are taken care of.

    Have formal training for managers, especially new managers so they can learn about the company values and put it into practice. In addition, so they can learn how to grow employees.

    For the core values, list your company first on the list, instead of last on the list. I realize the rational that employees and the company should be over your self. However that does not sit well with most employees.


  10. Helpful (14)

    "A Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are some highly talented individuals who care about their customers and the success of the company. The original products were good and well received in the marketplace.

    Cons

    The Captain of the Ship (CEO) was fired. There is lots of turn-over in management that leads to chaos. Policies and procedures change overnight without informing the worker bees. The product quality is terrible and is very buggy. The work environment is very stressful and we work long hours will little recognition.

    Advice to Management

    Create a long lasting vision for the company, minimize the number of product platforms, create a working Salesforce strategy, and establish a quality environment in which good people can succeed.


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