SITA Reviews | Glassdoor

SITA Reviews

Updated November 19, 2018
411 reviews

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3.7
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SITA CEO Barbara Dalibard
Barbara Dalibard
92 Ratings

411 Employee Reviews

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Pros
Cons
  • "Some time work/life balance is hard to maintain" (in 11 reviews)

  • "Senior management is something else" (in 19 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Great organization!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at SITA full-time

    Pros

    Lots of perks. Rewarded employees fairly for their contributions, unlike the company i work for now.

    Cons

    off-hand i cannot think of any. It is a huge company. I worked one of their small contracts at the airport. Unfortunately, i only worked for them for a few short years before they lost the contract.

    Advice to Management

    n/a

    SITA Response

    Mar 16, 2018 – Head of Employee Experience

    Thanks for sharing feedback about your time at SITA. It's great to hear you've had a positive experience and i wish you the best of luck in the future.


  2. Helpful (1)

    "Best work/life balance and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SITA full-time (More than 3 years)

    Pros

    Better work/life balance, flex hours, better benefits, wellness program and incentives

    Cons

    Very hard to climb up in career, unless you know hiring manager

    Advice to Management

    Use the talent portal to see who is keeping up with the skills, technology and industry knowledge and contact them to see if they are interested in new opportunities, instead of just posting jobs.

    SITA Response

    May 9, 2018 – Head of Employee Experience

    Thanks for your review. it's great to hear you enjoy working with us and I will pass your feedback onto the relevant departments. Thanks!

  3. "IT Project Manager"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SITA full-time

    Pros

    Good process, good salary, good management

    Cons

    lack of outside training,

    SITA Response

    Nov 6, 2018 – Head of Employee Experience

    Thanks for sharing about your time at SITA. It's great to hear you've had a positive experience. Good luck to you.


  4. Helpful (2)

    "IT Support Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support Technician in Los Angeles, CA
    Former Employee - IT Support Technician in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at SITA full-time (Less than a year)

    Pros

    Working in the Airport is always exciting and fun getting to meet new people on the daily

    Cons

    If you don't kiss the ring or bow down to the powers that be you will get repimanded or even lied on this was especially so at LAX T6, It was like a clique and the admin from TIBIT seems as if he was hell set on making my time at SITA a living hell he went to the 3rd party company who hired myself and another tech with countless amounts of lies about me

    Advice to Management

    Oversight Oversight and more OVERSIGHT

    SITA Response

    Nov 6, 2018 – Head of Employee Experience

    Thank you for your feedback. We are sad to hear about your experience. If you would still like to discuss your experience you can get in touch with me at welisten@sita.aero


  5. Helpful (2)

    "Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Architect in New York, NY
    Current Employee - Technical Architect in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SITA full-time (More than a year)

    Pros

    Moderate interview, very nice staff.

    Cons

    The Salary was very
    low.

    Advice to Management

    Career growth and development is needed.

    SITA Response

    Nov 6, 2018 – Head of Employee Experience

    Thanks for taking the time to leave a review, we encourage employees to check the Career opportunities page, on the intranet or you can meet your HR Country Manager for career advice on how to... More


  6. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SITA full-time

    Pros

    Excellent company, vision and culture.

    Cons

    I resigned against better judgement

    Advice to Management

    Keep up the good work

    SITA Response

    Oct 19, 2018 – Head of Employee Experience

    Thanks for taking the time to reviewing and recommending us. We’re glad you had a good experience with us and sad, at the same time, to see that you’re no longer with us. We wish you the best of luck... More


  7. Helpful (2)

    "Great Mission but not always execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    No opinion of CEO

    I worked at SITA full-time

    Pros

    Wonderful benefits, wide variety of work

    Cons

    Priorities are not aligned with customer needs, too slow

    Advice to Management

    Create right partnerships, invest in your employees

  8. Helpful (9)

    "Not the best, not the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SITA full-time (More than 10 years)

    Pros

    - Global Exposure & Interesting Projects
    - Many wonderful people to work with
    - Okay pay & Good benefits
    - Flexibility in work/life balance
    - For a long time, there was the ability to learn and grow professionally

    Cons

    - Tied to the airline industry
    - Not agile/nimble at all
    - Toxic group infighting with many more interested in blaming someone else and doing as little as possible.
    - If you aren't French or Swiss, your view carries less weight in determining strategic directions.
    - Has many failed projects and many that are over-budget as well. Lots of wasted money.
    - Like working a government job in many aspects. From low odds of getting fired to being so bureaucratic
    - Many groups/people underutilized while technical debt never gets paid down
    - Very few opportunities for advancement
    - HR's main focus seems be always protecting the company from the employees.
    - Lots of turnover in employees as well as management and leadership
    - Lack of ethics in certain departments.
    - If you are needed, they will ride a good horse to death, but if you aren't needed anymore they don't even care enough to conduct an exit interview.
    - A revolving door of provider contracts with Orange as well as a pattern for hiring their former employees.

    Advice to Management

    I had high hopes for Barbara when she came on board. I wish her well in righting the ship. It was clear that we are all on the Titanic, the question is did she come on board before or after the SITA ship hit the iceberg.


  9. Helpful (7)

    "Morale is a huge problem"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Atlanta, GA
    Current Employee - Project Manager in Atlanta, GA
    Negative Outlook
    Disapproves of CEO

    I have been working at SITA full-time (More than 10 years)

    Pros

    Good benefits. Good location. Global interactions.

    Cons

    No salary increase in 3 years, even though comp ratio is on low end. Little to no recognition for successes, crucified for failures. Layoffs are becoming frequent, but always at the lower levels. Rather than reducing management layers, they are adding additional layers. Promotion and opportunities are given only to upper management favorites. Expectations are high, rewards are low.

    Advice to Management

    Get your hands dirty. See how reducing resources are affecting morale and the ability to deliver on commitments. Stop worldwide travel tours for upper management and spend the money where it’s needed. Stop moving the boxes around and pay attention. The lip service about change and company culture is doing nothing tangible. Too much money is spent on PR and not enough on improving products and people.


  10. "Too Relaxed atmostphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in New York, NY
    Former Employee - Systems Engineer in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SITA (More than a year)

    Pros

    Great work environment with good worklife balance.

    Cons

    Can improve on the salary


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