SITA Reviews | Glassdoor

SITA Reviews

Updated November 21, 2017
308 reviews

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3.3
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SITA CEO Barbara Dalibard
Barbara Dalibard
38 Ratings

308 Employee Reviews

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Pros
Cons
  • Senior management focusing on out sourcing (in 17 reviews)

  • Poor work life balance at times (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SITA full-time (More than 10 years)

    Pros

    Good location in Atlanta and nice people to work with.

    Cons

    The software development work is mostly sent offshore as the customers get more demanding.

    Advice to Management

    Try to keep some key software development work in the company if you want to attract software developers.


  2. "What did all the outsourcing and staff cuts get SITA?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SITA full-time (More than 10 years)

    Pros

    Mostly, a great globally connected cooperative with many excellent, highly knowledgeable people who remain deeply dedicated to SITA's success within the ATI. Should SITA eventually find the right balance, sticking to core values while accelerating to market with the Products and Services customers demand, it will remain a great place for anyone to have a meaningful career. I cherish every minute I was there contributing to SITA success, and continue to wish SITA every success in this very challenging global marketplace.

    Cons

    Picture this-first day of annual Sales Kickoff, the new CEO, acquired from SNCF, stands in front of all the Sales and Product leaders in attendance, and says she is laying off over 300 people right away, in a company of barely over 4000 globally.
    A reorganization which then drags on for months, while every employee is left wondering who is next? In N. America, SITA reduced the maximum severance by 6 months, in advance of letting people go. So much for loyalty to employees.
    SITA frequently struggles to remain relevant to the ATI customer demands, being too late to market in far too many instances, and then confused over why SITA sales get stagnant. Far more insidious is the deep silo mindset, with blame going everywhere,except to senior leadership, when Customers demand to get what they have paid for. downsizing, reorganizing of work centers, hiring new, younger faces, with outsourcing is seen as the new solution to everything. As always, time will tell.

    Advice to Management

    Repairs will probably follow this reorganization. Look further down the road than just the immediate future before making things much worse. Challenge long established leadership, from the SLT on down, to deliver by their Leadership, coaching and mentoring instead of just blame games, and seek out new manger blood to replace everyone if they prove ineffective! Too many supposed leaders have been retained because of who they know, instead of what they can honestly, by judgement of their peers and those they are supposed to lead, actually do. Bring back a focus on the employee surveys and suggestions. The experiences, knowledge and wide breadth expertise of employees should be acted upon, not filed away, Finally, rarely do the mid level management downwards fully understand the 2-3 year plans and goals being set and reset. Communication is lacking to the entire workforce, with only a few exceptions.

  3. Helpful (3)

    "Mixed review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SITA full-time

    Pros

    They treat their people well. The company is working in a interesting and thriving industry.

    Cons

    Very difficult to get things done. Reluctant to make changes to improve performance.

    Advice to Management

    Be more open to change.


  4. Helpful (5)

    "QA Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SITA full-time

    Pros

    Work life balance is good.

    Cons

    QA Director and Manager of QA and Development has ruined Quality Assurance and Development. This duo has no integrity and management keeps being hoodwinked. The MORALE is really bad. The reason people stay is because they have been there for so long but they have no confidence in his leadership. They never deliver.

    Advice to Management

    Wake up and look at the history.


  5. Helpful (1)

    "Senior Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at SITA full-time

    Pros

    Great Benefits and work life balance

    Cons

    You're on your own with little guidance

    SITA Response

    Oct 23, 2017 – SVP, Human Resources

    Thank you for taking the time to provide your feedback. We very much appreciate it as it is useful insight for us to use as we continuously review and improve our support and development for... More


  6. Helpful (1)

    "Service Delivery Mansger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SITA full-time (More than 8 years)

    Pros

    Great People, smart people, cultural diversity.

    Cons

    To much reorganizing. Pay not equivalent to going market.

    SITA Response

    Oct 23, 2017 – SVP, Human Resources

    Hi and thank you for your review. I’m glad you had a good experience with us. I wholehearted agree with you – we have a widely diverse and cultural team of great people. Let me take the... More


  7. Helpful (5)

    "Fading relevance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SITA full-time (More than 10 years)

    Pros

    Great industry, great staff, still relevant for the industry

    Cons

    No real strategy, over complicated processes, politics prevail over the greater good of the company and its customers

  8. Helpful (2)

    "SITA cleans house"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SITA full-time

    Pros

    About every Government holiday is recognized; pay is competitive

    Cons

    SITA choses to replace departments with new faces and cheaper resources

    SITA Response

    Oct 23, 2017 – SVP, Human Resources

    Hi and thank you for your review. The decisions we make are to ensure we strive in our industry and maintain our business competitiveness. Let me take the opportunity to wish you all the best.


  9. "Programmer Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SITA full-time (More than 10 years)

    Pros

    Excellent benefits, worldwide exposure, good place to grow

    Cons

    Lack of vision, not enough continuous oversight of projects and ongoing customers

    Advice to Management

    Face the fare, don't be afraid to take decisions

    SITA Response

    Oct 23, 2017 – Kenneth Pennington, Human Resources, Manager

    Hi and thank you for your feedback. With your 10 years at SITA, you had an opportunity to see the industry change and how that has impacted SITA. Our strategic vision improves our project... More


  10. Helpful (4)

    "Sita is a good company if you're in the right area."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at SITA full-time (More than 10 years)

    Pros

    Sita is a world wide company which makes managing it difficult. However it has a laid back environment with challenging opportunities. It's broad range of technologies that are supported makes it an ideal place to learn and grow.

    Cons

    Sita is a top heavy management structure which makes it difficult culture to gain one unified strategy or direction.

    Advice to Management

    Collaborate with senior management more on strategy and direction and be sure that everyone delivers the same message from the top down.

    SITA Response

    Jun 16, 2017 – Kenneth Pennington, Human Resources, US Manager

    Hi and thank you for feedback. By your tenure with the SITA, you have seen the company go through changes with our products, customers, and leaders. Our current plans gives us a customer focus... More


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