SecureLink (TX) Reviews
86% would recommend to a friend
(148 total reviews)
Patrick Tickle
95% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "SecureLink is not one of those companies that claims to have a great culture but has one that is clearly forced and uncomfortable." (in 24 reviews)
- "I feel fortunate to work in an environment where I feel supported and where everyone is committed to helping each other grow and succeed." (in 9 reviews)
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This rating reflects the overall rating of SecureLink (TX) and is not affected by filters.
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Found 148 of over 150 reviews
Updated May 24, 2023
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- 5.0May 24, 2023Project ManagerFormer Employee, more than 1 year
Pros
It was truly the perfect place to work.
Cons
I have no cons to report.
- 2.0Oct 21, 2022SalesCurrent Employee, more than 1 year
Pros
Direct management seems to care and is honest with you. Allows us to work remotely.
Cons
Quota setting is unrealistic and there's no sense that leadership knows how to figure this out. It's been worse since the Imprivata acquisition. We are told that we need to prospect more because the inbound leads seem to have dried up completely for most teams. Pay is below industry standard, especially as most will only make base or a bit higher.
- 4.0Oct 10, 2022Anonymous EmployeeFormer Employee
Pros
Amazing culture Great leadership Fun environment
Cons
The acquisition was honestly a disaster. It was obvious from the start Imprivata had not interest in our workflows or culture or people. They wanted all of us to fit into their way of doing things and shut the heck up. There was a mass exodus and I don't blame anyone for that. No idea how things will go now but the path doesn't seem positive.
1 - 5.0Jan 20, 2023Business Development Representative (BDR)Former EmployeeAustin, TX
Pros
Fun, fast, learning, quick learning
Cons
Small, low pay, young company
- 2.0Dec 20, 2021Anonymous EmployeeFormer Employee, more than 5 years
Pros
There are some amazing, talented, brilliant, and all around amazing people at SecureLink however these folks seem to be leaving at a steady pace for better opportunities. The amazing culture of the company has been steadily declining over the past few years and with remote work the culture took a massive hit and new executive leadership is detracting from the former culture instead of creating a new culture that fosters loyalty.
Cons
1. SecureLink pays WAY below market rate for everyone except execs (i'm assuming here). Everyone that has left has gone on to a new role with a %50+ pay raise. 2. Senior Management lacks diversity and although they are trying to make improvements the culture has started to skew very "sales bro" and that is very off putting. 3. Transparency - This was something that was amazing a couple years ago and now it seems like no one knows what is going to happen next or what the plans for the company are. 4. While complaints and concerns are absolutely heard (Lexi is amazing) - there often seems to be a lack of any action and some people continue to thrive while producing nothing but negativity.
2
SecureLink (TX) Response2yI'm sorry to hear that you feel like the culture at SecureLink has been declining in recent years. The kind of growth we have experienced in the best of circumstances can be challenging - but layer on COVID and there's sure to be an impact. We have tried really hard to foster what's best about SecureLink and lean into this new hybrid environment, but I'll give it to you, it hasn't been without bumps in the road. I'd like to connect if you're open to it. Perhaps we can identify some meaningful opportunities to refocus. - Lexi Jones, SVP of People
- 2.0Feb 10, 2022Anonymous EmployeeCurrent Employee, more than 3 yearsAustin, TX
Pros
Most people are great, work hard and work well together. The team has come together to do amazing things and will continue to do so if given the opportunity.
Cons
Retaining these great people is a challenge SecureLink is facing because the obvious solution of "pay people what they're worth" seems to be off the table. I'm watching people leave faster than we can find new employees because SecureLink paid below market years ago and has not attempted to rectify that or keep up as the market changes.
7SecureLink (TX) Response2yThank you for sharing your experience. I'm sorry that you had a negative one. I think it's fair to say we're experiencing some growing pains and the external pressure everyone is feeling right now doesn't help. I can most certainly assure you that SecureLink's management team remains firmly committed to and keeps employee feedback, engagement, and retention top of mind. SecureLink is an amazing team and I am confident that we will emerge stronger! If there's more specifics you'd like to share about your experience, I'm glad to connect - please reach out. - Lexi Jones, SVP of People
- 4.0Aug 19, 2022Anonymous EmployeeCurrent Employee, more than 3 years
Pros
I've loved working at SecureLink. Everyone is very kind and intelligent and works really hard to make sure you succeed in your role. You're responsible for your own work and feel a sense of responsibility and autonomy as a result. The benefits are great, PTO is great, culture is great.
Cons
They don't pay nearly enough for the cost of living in Austin.
- 2.0May 3, 2022Anonymous EmployeeFormer Employee, more than 1 year
Pros
Remote work options, 401k matching, unlimited PTO, easy to take time off for volunteering, I really liked my actual team and direct manager
Cons
A disproportionate amount of resources are given to the sales team compared to engineering/ops teams, so the ops teams in particular struggle to keep up and have to cut corners in order to deliver on the promises made by the sales team. This makes it difficult to use proper coding practices and resolve technical debt. We had to beg for resources on the team, even just to replace people who had left. My responsibilities and even job title were unclear. There was inconsistent communication between upper management and it was often very difficult to get their attention. My teammates and I barely interacted with higher management post-acquisition (outside of HR) and it didn't feel like they made much of an effort to learn our product which made it very difficult to get the resources we needed. The only insurance options were high deductible plans, and not all pharmacies or doctors will work with BCBS of TX which was extremely frustrating (although to be fair this will improve with Imprivata acquisition). The executive team has a lot to say about how they support diversity and inclusion, but it's a very white and almost all male team with a hard to stomach "bro" culture. All hands meetings felt very unprofessional and were frankly annoying and usually a waste of time to sit through. Emphasis and attention were always placed on the customer and it felt like the actual employees were an afterthought. It's a shame because there are a lot of good and talented people working at the company, but they're getting burnt out. I ended up quitting before I had something else lined up because it was less stressful to be jobless than to keep working there.
4 - 5.0Sep 8, 2022Anonymous EmployeeCurrent Employee
Pros
Free breakfast and lunch. Autonomy. Transparency and one of the best companies I've worked for.
Cons
Honestly, the culture isn't the same after the Imprivata acquisition
- 5.0Oct 4, 2021Senior Business Development RepresentativeCurrent Employee, less than 1 year
Pros
- The culture (really though). It's a laid back and truly caring culture where everyone is a resource and happy to help. - Leadership is really talented and there to support you and help you succeed. "No dumb questions" approach, with management truly invested in their teams. - The benefits are top of the line. It's great having the peace of mind that your health insurance is fully covered and that contributions are being made to retirement and HSA accounts. - They like to promote internally and are there to help you in determining career path and helping you get there. - Work hard and it does not go un-noticed. Hard work is certainly rewarded. SecureLink loves to celebrate success! In short, SecureLink provides you all the resources and support you need to be successful and have fun doing it.
Cons
I racked my brain for cons but I honestly can't think of any.
SecureLink (TX) Response3yThis is such a great thing to read! Thank you so much for taking the time to share your experience here. I'm genuinely thrilled that you and your teammates have had such a positive experience. YOU make SecureLink awesome - we're just here to support that any way we can! - Lexi Jones, VP of People
SecureLink (TX) Reviews FAQs
SecureLink (TX) has an overall rating of 4.5 out of 5, based on over 150 reviews left anonymously by employees. 86% of employees would recommend working at SecureLink (TX) to a friend and 83% have a positive outlook for the business. This rating has improved by 5% over the last 12 months.
86% of SecureLink (TX) employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated SecureLink (TX) 4.7 out of 5 for work life balance, 4.7 for culture and values and 4.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at SecureLink (TX) to be senior leadership, career development, benefits and the cons to be management, compensation.
