United Rentals Reviews | Glassdoor

United Rentals Reviews

Updated September 16, 2017
414 reviews

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3.7
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United Rentals President & CEO Michael J. Kneeland
Michael J. Kneeland
275 Ratings

414 Employee Reviews

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Pros
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More Pros and Cons

  1. "Mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative
    Former Employee - Inside Sales Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at United Rentals full-time (More than a year)

    Pros

    My department had some of the best coworkers I have worked with.
    Company definitely rewards success and competence.
    Great pay and benefits.

    Cons

    Responsibilities can be unclear
    Other branches are not accountable for their mistakes or maintenance
    Customers can be outright con-artists

    Advice to Management

    Codify the responsibilities for the Sales Reps as well as set a standard for which customers are too risky to work with


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at United Rentals full-time

    Pros

    A+ employee loyalty and pay

    Cons

    Not any cons to date. Everything is as it seems

  3. "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in San Jose, CA
    Current Employee - Inside Sales Representative in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at United Rentals full-time (More than a year)

    Pros

    hard working team members there

    Cons

    life work balance is lacking

    Advice to Management

    Respect in the workplace


  4. "Just a number"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at United Rentals full-time (Less than a year)

    Pros

    OK salary and benefits are OK

    Cons

    Long hours, babysit employees, Don't care about middle management

    Advice to Management

    Care more about the salaried employees that work long hours


  5. "Senior field technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Memphis, TN
    Current Employee - Field Service Technician in Memphis, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at United Rentals full-time (More than 3 years)

    Pros

    Good pay fair benefits

    Cons

    Needs better management, no real chance of moving up in the company if you are a mechanic

    Advice to Management

    Common sense please use it


  6. "Service manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager in Phoenix, AZ
    Former Employee - Service Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Rentals full-time (Less than a year)

    Pros

    Transparency but not well explained. It was a very friendly atmosphere. Definitely an office job.

    Cons

    Learning curve is steep. Structure was very dependent on communication but everyone was so busy. They tired


  7. "High Stress- Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at United Rentals full-time (More than 10 years)

    Pros

    Good benefits, great co-workers, loved my job

    Cons

    Working at United Rentals for over 13 years was always high stress in every position of our branch. Workloads for employees were triple what they should be, often times doing the work of two or more departments.

    Upper management politics and poor HR staff only make matters worse. Stress is not properly managed. Employees quit or have a meltdown with no management or HR assistance . I watched the most excellent and talented co-workers, managers and outside sales staff leave the company due to stress or politics. I myself requested a work from home option due to a new disability. Not 'doable' even though by law you are allowed reasonable accommodation. After 13 years of working my rear end off 55 hours a week they could not accommodate me for a few months. My position would not have caused undue hardship working from home completing data entry one day per week. I was told to take FMLA one day per week. As usual, office politics made that situation go away. I too, a hard working and loyal employee felt I had no choice but to leave.

    Management styles are very inconsistent. Growth opportunities are for outside sales and upper management with degrees and clout only. Branch level jobs are dead ends. Empty promises.

    My advice? Don't ever get very sick or too stressed. They only pay you so much per hour and once you cap out they just don't care, even if you are a valued employee.

    Advice to Management

    Implement some stress management. Know that your employee's lives are important. Listen to your employees.

    United Rentals Response

    Sep 13, 2017 – Human Resources

    Thank you for taking the time to voice your concern. We regret to hear your characterization of your employment with the Company. United Rentals is committed to maintaining a fair, respectful and... More

  8. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Rentals full-time

    Pros

    Number 1 Rental Company. Do not have any issue paying you or wanting you to make money.

    Cons

    To much middle management. You can never get a straight answer without it going to 2-4 managers for approval (pricing,equipment that can be sold, etc.

    Advice to Management

    Practice what you preach. Most could not sell if they had to. Gained management positions when acquired by UR.


  9. "Ready to Learn and Earn?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Rentals full-time

    Pros

    United Rentals offers excellent benefits, great earning potential and an opportunity to advance your business education. Branch Managers and Branch Outside Sales are provided a nice company vehicle to drive. Promotions within the company are the norm.

    Cons

    Occasional long works hours but that that is why you get the big bucks.


  10. "Credit analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Analyst in Charlotte, NC
    Former Employee - Credit Analyst in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Rentals (More than 10 years)

    Pros

    They have good benefits and nice place to work

    Cons

    Need better compensation and bonuses

    Advice to Management

    None


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