WellPoint reviews

Please only consider this position if you are absolutely desperate for a paycheck. The position entails being stuck on a phone making hundreds of calls a day on a machine that controls how often the calls come through (they are back-to-back). Every word that comes out of your mouth is monitored and recorded. Micromanagement is severe. Metrics are the primary focus and are significantly more important than member satisfaction or employee health. Employees are often not able to use the bathroom as they need to, and their breaks are timed to the very minute. The department has had several instances where they have violated OSHA. For your health and sanity, again, please only consider this job if you are extremely desperate.... and recognize that even financial struggles with a lower paying job can be significantly better than selling your soul to micromanaged slavery every day you choose to walk through the door. Many health educators were so desperate to get out that they quit without any other job prospects. Please be careful in your consideration.

Company allows and perpetuates completely incompetent middle managers to advance up the corporate ladder. I'm not just talking about run-of-the-mill bad management. No, I mean actively hostile persons with absolutely no managerial or people skills. If you're lucky and land a job with a decent manager, you'll OK here. But if you get shuffled around from one role to another (as many people are) and you get stuck with a manager who - for whatever reason - is the current golden child of upper management, watch out. I watched the following cycle repeat over and over during my time there: Various "problem managers" blamed their employees for their own incompetence, often ending up with the termination of their employees in order to protect (at least temporarily) their own hides. Eventually, their own incompetence catches up with them and they're terminated, but not before numerous blameless employees have had their lives upended by losing their jobs. Nobody wins in a situation like that. The employee loses his or her job, with little or no recourse. The manager loses his or her job, too, and has had the additional burden of having a large corporation support and then rescind its support of the manager's competence. The remaining employees are subject to changes in management and restructuring on a regular basis - every 6 months or so. And upper management loses out as much as anyone, because productivity stinks when this modus operandi is the norm.