WellPoint Reviews | Glassdoor

WellPoint Reviews

Updated August 17, 2018
666 reviews

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3.3
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Joseph R. Swedish
132 Ratings

666 Employee Reviews

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Pros
  • "Great people who care about their customers" (in 15 reviews)

  • "At one time, they had great pay and benefits" (in 12 reviews)

Cons
  • "Upper management changes and merger activity can lead to chaos" (in 22 reviews)

More Pros and Cons

  1. Helpful (1)

    "Project Improvement Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Roanoke, VA
    Former Employee - Anonymous Employee in Roanoke, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at WellPoint full-time

    Pros

    Loves the variety of changes on a day to day basis.

    Cons

    Had one leader that was difficult to follow.


  2. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at WellPoint full-time

    Pros

    Money, benefits. Other employees were amazing

    Cons

    Management and HR time spent in office

  3. Helpful (1)

    "Empty Promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Reno, NV
    Former Employee - Customer Care Representative in Reno, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WellPoint full-time (Less than a year)

    Pros

    Good work / life balance
    Plenty of Paid Time Off and / or medical leave available
    Paid training with OK trainers
    Amazing medical insurance coverage

    Cons

    HR is located in India
    Office politics are ravenous- much like 200 cougars alone and hungry in the wild
    All management cares about are green numbers
    Rude customer care reps are awarded with gift cards and candy because they help save the company meager amounts of proceeds by literally yelling and/or shutting down member's requests for help with finding alternatives to pay their medical bills etc., whether it's only 1 penny or $1,000,000.

    Empathetic personality types: DO NOT WORK FOR ANTHEM! (no, seriously. don't do it... no matter what they promised to you...)

    Advice to Management

    stop rewarding customer service reps when almost all their calls are rude and above the level 10 on any given volume knob

    Get HR out of India!


  4. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WellPoint full-time

    Pros

    A very stable job with very good pay

    Cons

    they need to provide hour lunches instead of thirty minutes


  5. Helpful (1)

    "Membership Representative II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Representative in Denver, CO
    Former Employee - Membership Representative in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at WellPoint full-time (More than a year)

    Pros

    Great position. Easy work. Phenomenal benefits.

    Cons

    A lot of rules and regulations. Not really a con just need to know so if you are not a rule follower, this is not the place for you.


  6. "Utilization Management Rep 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Utilization Management Representative in Newbury Park, CA
    Former Employee - Utilization Management Representative in Newbury Park, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WellPoint full-time (Less than a year)

    Pros

    Decent pay, cool co-workers, benefits

    Cons

    Understaffed, unrealistic goals from management, some shady policies as a company, parking is awful

    Advice to Management

    Hire more people during the busy season


  7. Helpful (1)

    "Unprofessional Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Virginia Beach, VA
    Former Employee - Customer Service Representative in Virginia Beach, VA
    Recommends

    I worked at WellPoint full-time (Less than a year)

    Pros

    Benefits and the people. Paid training and additional perks.

    Cons

    The trainer I had for my training class was unprofessional. Attempted to isolate some people and put others on the spot.

    Advice to Management

    To do random surveys on the quality of the instructors pertaining to overall character and social skills within the training course.

  8. "The position was great, I loved my co-workers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Utilization Management in Indianapolis, IN
    Former Employee - Utilization Management in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at WellPoint full-time (More than 3 years)

    Pros

    The pay is okay the benefits are great. I met some really nice people.

    Cons

    The time away from home can be long. The parking could be a little more convenient.

    Advice to Management

    Make these positions Work from Home.


  9. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Able to advance to different positions

    Cons

    Could careless about their employees


  10. "Attention to detail a must"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WellPoint full-time (More than 8 years)

    Pros

    Challenging work that has a good checks and balance system for quality. Close attention to detail is a must. Self motivated people can quickly adapt and exceed in performance.

    Cons

    Lack of movement into new positions. Challenging to move into new roles or titles. Movement is easier if you know or are familiar with hiring manager

    Advice to Management

    Allow union


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