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    WellPoint Reviews

    Updated August 17, 2018
    666 reviews

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    Full-timePart-time
    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Joseph R. Swedish
    132 Ratings

    666 Employee Reviews

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    Pros

    • "Great people who care about their customers" (in 15 reviews)

    • "At one time, they had great pay and benefits" (in 12 reviews)

    Cons

    • "Upper management changes and merger activity can lead to chaos" (in 22 reviews)

    More Pros and Cons

    1. Helpful (1)

      "Project Improvement Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Roanoke, VA
      Former Employee - Anonymous Employee in Roanoke, VA
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at WellPoint full-time

      Pros

      Loves the variety of changes on a day to day basis.

      Cons

      Had one leader that was difficult to follow.

    2. "Sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      I worked at WellPoint full-time

      Pros

      Money, benefits. Other employees were amazing

      Cons

      Management and HR time spent in office

      3. Join the WellPoint team
      See Our Latest Jobs

    3. Helpful (1)

      "Empty Promises"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Care Representative in Reno, NV
      Former Employee - Customer Care Representative in Reno, NV
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at WellPoint full-time (Less than a year)

      Pros

      Good work / life balance
      Plenty of Paid Time Off and / or medical leave available
      Paid training with OK trainers
      Amazing medical insurance coverage

      Cons

      HR is located in India
      Office politics are ravenous- much like 200 cougars alone and hungry in the wild
      All management cares about are green numbers
      Rude customer care reps are awarded with gift cards and candy because they help save the company meager amounts of proceeds by literally yelling and/or shutting down member's requests for help with finding alternatives to pay their medical bills etc., whether it's only 1 penny or $1,000,000.

      Empathetic personality types: DO NOT WORK FOR ANTHEM! (no, seriously. don't do it... no matter what they promised to you...)

      Advice to Management

      stop rewarding customer service reps when almost all their calls are rude and above the level 10 on any given volume knob

      Get HR out of India!

    4. "Customer Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at WellPoint full-time

      Pros

      A very stable job with very good pay

      Cons

      they need to provide hour lunches instead of thirty minutes

    5. Helpful (1)

      "Membership Representative II"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Membership Representative in Denver, CO
      Former Employee - Membership Representative in Denver, CO
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at WellPoint full-time (More than a year)

      Pros

      Great position. Easy work. Phenomenal benefits.

      Cons

      A lot of rules and regulations. Not really a con just need to know so if you are not a rule follower, this is not the place for you.

    6. "Utilization Management Rep 1"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Utilization Management Representative in Newbury Park, CA
      Former Employee - Utilization Management Representative in Newbury Park, CA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at WellPoint full-time (Less than a year)

      Pros

      Decent pay, cool co-workers, benefits

      Cons

      Understaffed, unrealistic goals from management, some shady policies as a company, parking is awful

      Advice to Management

      Hire more people during the busy season

    7. Helpful (1)

      "Unprofessional Trainer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Virginia Beach, VA
      Former Employee - Customer Service Representative in Virginia Beach, VA
      Recommends

      I worked at WellPoint full-time (Less than a year)

      Pros

      Benefits and the people. Paid training and additional perks.

      Cons

      The trainer I had for my training class was unprofessional. Attempted to isolate some people and put others on the spot.

      Advice to Management

      To do random surveys on the quality of the instructors pertaining to overall character and social skills within the training course.

    8. "The position was great, I loved my co-workers."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Utilization Management in Indianapolis, IN
      Former Employee - Utilization Management in Indianapolis, IN
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at WellPoint full-time (More than 3 years)

      Pros

      The pay is okay the benefits are great. I met some really nice people.

      Cons

      The time away from home can be long. The parking could be a little more convenient.

      Advice to Management

      Make these positions Work from Home.

    9. "Customer service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend

      Pros

      Able to advance to different positions

      Cons

      Could careless about their employees

    10. "Attention to detail a must"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at WellPoint full-time (More than 8 years)

      Pros

      Challenging work that has a good checks and balance system for quality. Close attention to detail is a must. Self motivated people can quickly adapt and exceed in performance.

      Cons

      Lack of movement into new positions. Challenging to move into new roles or titles. Movement is easier if you know or are familiar with hiring manager

      Advice to Management

      Allow union

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