AIG Customer Service Representative Interview Questions | Glassdoor

AIG Customer Service Representative Interview Questions

Interviews at AIG

14 Interview Reviews

Experience

Experience
43%
36%
21%

Getting an Interview

Getting an Interview
65%
14%
7%
7
7

Difficulty

1.9
Average

Difficulty

Hard
Average
Easy

 

Customer Service Representative Interview

Anonymous Interview Candidate in Atlanta, GA
Declined Offer
Neutral Experience
Easy Interview

Application

I applied online. I interviewed at AIG (Atlanta, GA) in July 2017.

Interview

3 hrs long and you get no personal unterview
 U get and interview with 50 other people tellin u that they do all this there and u will have to and blah blah

Interview Questions

Other Interview Reviews for AIG

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at AIG (Houston, TX) in November 2017.

    Interview

    quick and easy. emailed me the time and place and i interview with three different supervisors. i was out of the door within 45 min. i had to keep following up on updates because of the holidays.

    Interview Questions

    • why do you want to work here   1 Answer

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Brentwood, TN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at AIG (Brentwood, TN) in August 2014.

    Interview

    I Interviewed with both the manager and team lead of department. The interview lasted about 15 minutes. It was very easy and laid back. I did not feel pressured at all.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Jeffersonville, IN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at AIG (Jeffersonville, IN) in January 2016.

    Interview

    The hiring experience was neutral. It's an easy interview. Nothing to worry about. I applied online but it took forever for them to do the background check and it took like 2 months for them to give me a call. After the 2nd call, it was easy after that.

    Interview Questions

    • Do you have any customer service experience?   1 Answer

  4.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at AIG (Houston, TX) in November 2018.

    Interview

    My interview was at 8am. I arrived at about 7:45am. The security guard emailed the interviewer and I proceeded to wait. After a second email and a conversation with security that this is a common occurrence, I was finally called back for my interview. This was at about 8:15am. Lucky for me, I didn't have to wait an hour. I was interviewed by 2 ladies. They took turns asking me about my background and "specific" questions. 8:45am, I was told to wait while they discussed me. The lady came back and said she was going to introduce me to the director, but they couldn't find one. Soon there after, a woman came in. She told me her name, but I have not a clue what title she held. She asked similar questions. Looked confused. Told me the recruiter would be in contact with the next steps. I've yet to hear a word. I did however check my status and it says unfortunately I was not selected.

    Interview Questions

    • What do you think will be the hardest part of going back to the call center from retail? (I worked call center 10 out of the last 17 years)   Answer Question

  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Seattle, WA
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at AIG (Seattle, WA) in May 2015.

    Interview

    One-on-one interview followed by a group interview and then two additional interviews.

    Was led to believe the position was salaried prior to interviewing and once again during the first interview. After that I learned it was 100% commission based and I could not even be hired until I paid $300 for licensing out of my own pocket.

    The overall process felt deceitful, as if they were trying to hide the fact it was commission only until I was already deep into the process of hiring. In addition, while I understand the need for valid licensing this is an expense that should be paid by the employer upon offering the position. I have worked in multiple fields that required state and federal licenses and never before have I been expected to pay for it out of my own pocket.

    Interview Questions

    • What do you feel are the three most important traits of a leader?   Answer Question

  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Amarillo, TX
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at AIG (Amarillo, TX) in May 2015.

    Interview

    It went very well, and I was qualified to handle every aspect of the position. AIG said they would call at the first part of the following week. I never got that phone call or the job. They have an extremely high turnover. AIG appears to be a very shady business in Amarillo, TX or they have some very incompetent people doing the hiring. I wouldn't want to work for a company who promises a lot and doesn't follow through with what they say they are going to do.

    Interview Questions

    • Can you operate 2 computer screens with multiple programs?   1 Answer

  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at AIG in March 2012.

    Interview

    I was called within a week of applying online. The interviewer was friendly, but didn't really ask me any questions specific to the job which concerned me. It made me feel like it was a job anyone could do. They called me within a couple of days to ask me if I could sign a form for a background check. I didn't get the feeling that the people there enjoyed their job so I didn't accept the offer. However, I was impressed by their starting pay.

    Interview Questions

  8.  

    Customer Service Representative Interview

    Anonymous Employee in Vestal, NY
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at AIG (Vestal, NY) in April 2009.

    Interview

    The HR rep first gives an overview of the job responsibilities, and gives a tour of the facilities. Then, the applicant sits with a current employee for about a half hour to get an idea of how a typical day would be. This employee assess the applicant on cleanliness, curiosity, attitude, etc. If the applicant is still interested in the position, the applicant meets with a manager for a 1:1 interview. Finally, if the manager is interested in hiring the applicant, they require that the applicant pass a standard typing test. It is not a hard interview, however, it is time consuming and tiring.

    Interview Questions

    • Is there a time at your previous employer that you exhibited an exemplary attitude?   Answer Question

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Fort Worth, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 3 weeks. I interviewed at AIG (Fort Worth, TX) in October 2009.

    Interview

    Completed application and testing at Texas Workforce Commission. When call for an interview, it went well only about 20 minutes or so. Discussed importance of attendance/tardiness and one on one customer service. Was told AIG does an extensive background check and it would be 4-6 weeks before I heard anything.

    Negotiation

    n/a


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