Flight Attendant applicants have rated the interview process at Southwest Airlines with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 77.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Flight Attendant roles take an average of 150 days to get hired, when considering 415 user submitted interviews for this role. To compare, the hiring process at Southwest Airlines overall takes an average of 64 days.
Common stages of the interview process at Southwest Airlines as a Flight Attendant according to 415 Glassdoor interviews include:
Phone interview: 27%
One on one interview: 15%
Drug test: 13%
Background check: 12%
Group panel interview: 11%
Skills test: 9%
Presentation: 5%
Personality test: 4%
Other: 2%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Southwest Airlines (Oakland, CA) in Jul 2019
Interview
Did not hear back until 16 months after applying. Phone screen was conducted online.
Interview was held locally in Oakland and you arrive with a group of 50+ other candidates, but really that's just so they can explain the basics and expectations of the job in mass. Then they call you one on one for the interview which is conducted with one current F/A and one member of the HR team.
Personality and attitude are the highest of priorities for Southwest, so they pay a lot of attention to how you present yourself and answer questions. Don't let the pressure get to you, and just be yourself. If your personality is what SWA is looking for, then you're in. If it isn't, then SWA probably isn't for you anyway.
Application, ODVI, F2F. All pretty straightforward, emphasize safety and customer service. If they like you, youll get moved onto F2F round. Practice STAR Method and be comfortable talking in front of a camera
Interview questions [1]
Question 1
Why do you want to be a Flight Attendant/Southwest?
Tell me about a time where you went above and beyond for a customer:
What draws you to Southwest?
I applied online. I interviewed at Southwest Airlines (Houston, TX)
Interview
The interview was on zoom in 2022. It was with a recruiter and flight attendant. They were very nice and made me feel so comfortable throughout the process. The whole interview took around 30 minutes.
I applied online. I interviewed at Southwest Airlines (Dallas, TX) in May 2026
Interview
So far, it has been moving at a great pace. I have only completed my on demand interview, and I am scheduled to attend my face to face in the near future! The online interview was great - be yourself, smile, and use the uninterrupted time to really express yourself! I'm very grateful for this opportunity and best of luck to all those applying!
Interview questions [1]
Question 1
What part of the Southwest Airlines culture do you connect with the most?