Toys "R" Us Store Manager Interview Questions | Glassdoor

Toys "R" Us Store Manager Interview Questions

Updated Nov 12, 2017
18 Interview Reviews

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18 Candidate Interview ReviewsBack to all Interviews

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Store Manager Interview

Anonymous Employee in Rialto, CA
Accepted Offer
Positive Experience

Application

I applied through a recruiter. I interviewed at Toys "R" Us (Rialto, CA).

Interview

Roundtable / Group interviews. Initial contact phone, one on one intervjew with Human Resource District Manager , one on one with Regional Vice President final contact with store manager for final hiring decision for right placement and fit

Interview Questions

  • How do you spell Geoffrey the gjraffe   1 Answer

Other Interview Reviews for Toys "R" Us

  1.  

    Store Manager Interview

    Anonymous Interview Candidate in Fort Wayne, IN
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Toys "R" Us (Fort Wayne, IN) in March 2017.

    Interview

    Applied online, was asked for phone interview. Process was relatively simple and in line with other retail interviews that I've participated in. Hiring manager was friendly and helpful. Interview is best conducted when treating it like a conversation. The weirdest/most discouraging part of the process was this extremely long online questionnaire/test I had to take.

    Interview Questions

    • How did you handle a customer complaint?   1 Answer

  2.  

    Store Manager Interview

    Anonymous Interview Candidate in Boca Raton, FL
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Toys "R" Us (Boca Raton, FL) in October 2015.

    Interview

    What was said in the interview was not what was found to be true. The interviewer I found out had an applicant of a specific ethnicity in mind. My interview was a dog and pony show

    Interview Questions

  3. Helpful (2)  

    Store Manager Interview

    Anonymous Employee in Meridian, MS
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at Toys "R" Us (Meridian, MS) in January 2015.

    Interview

    The interview process was long and extensive. You are interviewed by multiple regional and other managers. You will have an interview with the district manager, regional asset protection manager, regional human resources manager, and one of the corporate human resource managers. If all of these managers approve of you , then you will receive an offer of employment.

    Interview Questions

    • Tell me about your past experience and what makes that relevant for Themis job?   Answer Question
    • How do you hold others accountable?   Answer Question

    Negotiation

    They are stuck on their offer, it is take it or leave it. I was able to negotiate some, but I was highly qualified for the job.


  4. Helpful (6)  

    Store Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4+ weeks. I interviewed at Toys "R" Us.

    Interview

    Interview with a recruiter, than DM, than HR Director/Regional VP. Overall a very smooth process that took about a month. Very professional, and overall a very good experience. My expereince may not be the same as someone elses. It really depends on the people who interview you.

    Interview Questions


  5. Helpful (3)  

    Store Manager Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 2+ months. I interviewed at Toys "R" Us (Tampa, FL) in November 2013.

    Interview

    You will have several phone interviews and then 1 or 2 in person interviews. The first phone interview will be with a recruiter. Then you will have one with an HR rep. You in person interview will be with a DM, HR, and a member of Regional leadership (RD or RVP)

    Interview Questions

    • Why are you looking to come to Toys "R" Us?   1 Answer

  6. Helpful (2)  

    Store Manager Interview

    Anonymous Employee in Jacksonville, FL
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at Toys "R" Us (Jacksonville, FL).

    Interview

    The interview process is pretty easy. The company has pretty low expectations and hardly ever turns anyone down. In fact, during my interview, we stopped because the district manager said that I sounded like I wrote the questions that he was asking me. The interview was very awkward because the district manager sat on the desk the whole time over me- like an intimidation move.

    Interview Questions

    • No difficult or unexpected questions- I was asked if I wrote the interview questions. They are all behavioral based- like Wal-Mart and Target. In fact, an exec from Target wrote the Toys R Us interview packets. They all start with "tell me about a time, or describe when" pretty remedial and easy to answer.   Answer Question

  7. Helpful (7)  

    Store Manager Interview

    Anonymous Employee in Fairfax, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Toys "R" Us (Fairfax, VA) in July 2013.

    Interview

    Interviewed with five people, two phone calls and three different locations in three cities within five days of applying online. This includes two HR, two DM, and the VP. Behavioral and situational questions will be asked by all five people. After the last interview, all five will compare notes for consistency.

    Negotiation

    I gave them a $5,000 range from looking at Glass door salaries. They gave me what I asked for. I believe I could I gotten more.

  8.  

    Store Manager Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at Toys "R" Us in July 2013.

    Interview

    Standard touch base with a recruiter via phone to verify you are a good candidate to move forward in the process. General discussion about your past, background, leadership style etc... Met next with a DM in a store of their choosing, unscripted interview; mostly general discussion around leadership competencies. DM talked a lot about his career and experiences, some general "tell me about a time when" questions. After DM interview drove to regional office two days later to meet with RVP, Asset Protection VP and Regional HR Director. Panel style interview with formal questions and general discussion around leadership competencies, problem solving, root cause analysis and shrink awareness.

    Interview Questions

    Negotiation

    Offer came the following day, offer was negotiable but made within the guidelines that I established with the recruiter. Bonus eligibility should not sway your decision, aim to max your salary compensation as bonuses are rarely paid out. Benefits are decent but expensive, keep that in mind.


  9. Helpful (2)  

    Store Manager Interview

    Anonymous Employee in Columbia, SC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Toys "R" Us (Columbia, SC) in November 2012.

    Interview

    Had phone interview with a recruiter, then interviewed in person with regional hr mgr, and then ultimately with regional mgr.
    questions were pretty standard and they were clearly trying to get a sense of who you were.
    They spent a LOT of selling me on who Toys R Us supposedly was and how they wanted someone with my experience somewhere else to help them take TRU to another level (I later figured out they don't want any input because they feel like they know everything).

    Interview Questions

    Negotiation

    They clearly had thought through what they needed to offer, but my suggestion would be to ignore the bonus "potential" they will spend a lot of time talking about because it's unlikely you will make it.


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