Support Manager Interview Questions

Any problem can be solved with th right resources. Get help and keep working it until it is fixed.

The answer posted is an excellent answer but if it were me I would counter with another question. The quite obvious answer could be the worst possible solution. Why would you want me to solve a problem inefficiently through trial and error that could possibly result in greater complexities and produce additional problems? There is always a time when a problem may not have an immediate and effective solution. They as management should be asking themselves this same question: What do yout do in the case that a single resource cannot adequately address a problem?

Be sure to have strong examples of how you build a team including building trust while also showing you can pull the trigger on non-performers when needed.

Just be honest

I had to think about it. I wanted to learn a new skill and gain some experience that might make me a good manager down the road. Better to have that speech down before.

Took it to get them off my back

Not sure of what answer they seek but diplomatically controlling the work requests from customers seemed to be the most important concern.

Well, my customer was Cisco and once we were only given a 30 day deadline-during the Christmas holidays to move a fiber optic cable so that a building could be completed.