Support manager Interview Questions
support manager interview questions shared by candidates
Top Interview Questions
How would you handle a patient who is in a crisis and its 5 minutes away from the time your shift ends? 2 AnswersI would handle the crisis the patient is facing. The client's needs are more important to resolve. Well i will site with that person untill there crisis is over. So i make them feel that someone is there listening. Doesnt matter how long till your shift ends if its about someones problems that they cant handle by themselves. |
IT Support Manager at Bose was asked...
If you were asked to unload a 747 full of jelly beans, what would you do? 63 AnswersNeed more info. Are the jelly beans in containers? Do they just need to be out of the plane or are they going to be eaten/sold later? Order the Cargo Crew to offload the cargo. You would have to know if the airplane was flying in the air, or parked on the tarmac. If it was flying, I would order the belly of the plane to open up and allow the jelly beans to fall on a poor area so the poor people who were hungry could eat a free snack. If the airplane was parked on the tarmac, I would get volunteers to bring wheel barrels to unload the jelly beans and they could take all that they wanted and share them with friends or coworkers or people who wanted to eat them. Show More Responses Assuming they are loose jellybeans, and their unloading needs to be managed rather than just dumped on the tarmac ... Start by phoning the people at the other end, of the process. They managed to load an entire plane with jellybeans! Any group that can figure out how to fill a plane with jellybeans may be a big help in undoing this mess. Put an ad on craigslist "Free jellybeans - won't last. Hurry!". They'll all be gone in no time. Call all the local elementary and middle schools and schedule a field trip to tour the plane/airport and get free jelly beans. BYOB (Bring Your Own Bag) Say no. Grab a forklift and start unloading them on to it and make as many trips as necessary to offload the jelly beans. Find a new job! The only way this is a problem is if they are loose. One large vacuum cleaner, please. I would do it. The question is not "how" you would do it. I'd contact the load master and give clearance to unload the plane. Federal regulations require that all cargo be shipped in containers that can be immobilized during flight. even your luggage is placed in a container when it is loaded to keep it from shifting. The tail and or front of the 747 would then lift and load master's team would unload the plane, I'd be notified when it was completed and notify the shipper that the cargo was received. Listen to my favorite song on my Bose speakers and call Dr. Dre to clean the mess. Show More Responses Ask Bose why they think they need to make their speakers even cheaper than they already are by using jelly beans to construct speaker material with. I'd look into the eyes of the interviewer and say "You need to get out more often." Treat Yo'self I would call the Easter Bunny and have him clean up this mess himself, as clearly, he is the only one with the time, energy, and sheer stock of jelly beans to pull off such a stunt! How do you eat an elephant... one bite at a time. But seriously, I would obviously need more information, where is the plane, how are the jelly beans packed, things like that. The best way I've found is to get this information is to go and look for myself. I'd want to get on site and see what the problem was first hand. Next I'd want to clearly define what needed to happen with the jelly beans, where are they going, who is taking them, do they need to be packaged a certain way. I need to know what the specific metrics of my goal are. Now, once I've figured out what the problem is and I know what the desired end state looks like, I can start assessing what resources I have available to me (time, money, people, equipment) and then plot out a course of action to take me from where I am and where I want to be. From there I would roll up my sleeves and jump in, execute the plan and revise as necessary. I would put all 747 beans in several big sakcs. I would do nothing as jellybeans do not require luggage. Sell all-you-can-eat tickets to kids. Tell them I want $20 per pound to unload them. Hire a pilot to fly over an ocean, open the door and watch everything get sucked-out. Problem solved. Set the plane on fire Show More Responses Am I the only survivor from the plane crash? I would say, "Sure, I'll get right to it." Then, I would instruct the pilot to fly over the Newark, Ohio headquarters of the Longaberger Basket company where there is the world's largest woven basket on the lawn and tell him to dump his load there on a fly by! Open all the doors and take off! Done. Fly the plane over the Pacific ocean. Make sure the pilot has a parachute and safety raft for when he abandons the plane. Make sure the plane crashes and sinks to the deepest depths of the Pacific...commence mini celebratory dance. Assuming my task is exactly as stated in the question, I only need to unload the jelly beans, I do not need to transfer them into something...I would fly the plane up to 20,000 feet and open the emergency exit. Jelly beans in the rain forecast. Field Trip! A photo and get the news crews in. Firmly establish a world record then I'm sure by that time there will be plenty of volunteers to sort out unloading it. You never know, somebody may buy it as an art piece Contact my support team for all-hands on deck; lay out my plan to the team and ask for best practices on how to problem solve potential issues, send out for a bunch of brand new never-been-used janitors' brooms, have all the emergency chutes dropped and sealed at the bottom; have the team and I start sweeping towards the chutes. Have someone seal up the open end and disconnect the chutes from the doors. Alert someone to come carry the filled up chutes to where ever they are to be stored. Get in touch with people who have experience with such things or some similar matter. I'm thinking a clown college. If they can get all those clowns in one car, they can get all those jelly beans out of the 747 with no problem. Of course, I would have to take bids. "Dr. Who" fans also might have some theory on spacial distortion that would allow for an Easter basket solution and then donate the jelly beans to poor people and get a tax write off. Call Ronald Reagan's family and invite them to dinner. Show More Responses Call GroupOn. Hire a cargo company to be there to unload the palettes into a waiting trucks for delivery. delegate Find out who loaded the 747 with Jelly Beans and order him to unload it. After the plane lands, a conveyer belt would be placed under the plane. Then a dispenser would be placed under the beans and it would be set to dispense 25 beans per box as the customer requested. Hit the button and the beans would start dropping into the boxes as the conveyer belt moved along. Once boxed. The boxes would be marked... -->>Ronald Reagan Loves Jelly Beans From there the novelty jelly beans would be shipped to the highest bidder on eBay after creating a bidding war for huge profits. AND THATS HOW JELLY BEAN DISTRIBUTION IS DONE..!!! Save all the brown ones for DLR First and foremost... we need to figure out the objective of a 747 full of jelly beans. Marketing strategy? Partnership with Jelly Belly? I would seek these answers from the ones that initially filled the 747. That would take an insane amount of budget and manpower, so obviously the airline had a specific objective in doing so. A good project planner would already have that particular dilemma solved in their project plan. Get all the kids from nearby schools and tell them free jellybeans.....reminds me of the scene from Lord of War when they land the plane and tell everyone to get .... I saw a guy pick up a quarter with a fork lift one time. I am sure he would not have any problem with jelly beans. Show More Responses How much will you pay? Why? Ask why? I would park the plane on a steep incline. Set up a conveyor belt at the rear of the plane and then open up the rear most door and deploy the emergency chute allowing the jelly beans to slide into the conveyor and into awaiting trucks. Vacuum hose. I will simply upgrade the android in the system. I'd tie down the person who asked me to do it and won't let him loose until he ate every last one or if something else happens prior . Of course I would lose my job so I'd be filming the entire ordeal and therefore make millions. Refer to the standard operating procedure manual for unloading specifications for items that meet the criteria similar to jelly beans. Since such a thing probably wouldn't be available, then the jelly beans would remain on the plane until someone wrote up the proper procedures. In a Brooklyn-ish accent, I'd say "Nuddin I can dew abbot it. Tawk to my yoonioun rep Ronnie ovah dere" Take off with the cargo door open. I would get paid first, then I would unload the 747. Show More Responses Jack the nose up a bit and open the back door I'll ask question for the purpose to unload the jelly bean. Cuz food is more important Walk away. Ask you where would you like to put them, then quote you a price. First I would want to know what the date is. If it wasn't sometime shortly before Easter, I would strongly consider finding a different job because unless it is close to Easter there is not a sane, rational explanation why someone would need a 747 of jellybeans. I would go get my bean gun and ask them where the target is I would say " why on earth would you ask such a ridiculous question that is so inappropriate for a job interview?" Oh, and take your job and sh*ve it, thank you very much I would unload jelly beans same like luggage so it is not a big problem or trouble for me. I'd ask what a 747 is & if I could please have some jelly beans while I wait for the answer. Check Punctuation of the request first. Is the 747 Full of Jellybeans, or am I to be Full of jellybeans while I unload a 747, or is "747 Full" a unit of measure used to denote a quantity of jelly beans that are to be unloaded from somewhere else. One or more comments have been removed. |
How will you balance your family and home life with working a night shift? 4 AnswersThis was hard to answer because I hadn't really thought that through yet. It was probably my weakest point during the interview. Working night shift means I am there during the day to help with child are and house work what is brilliant. I am also taking additional supplements to support my body during this change and of course I have specific times to sleep. It's great!!! I don't think that question is legal. You're not supposed to factor in family and personal factors in your hiring decisions, the candidate isn't even required to disclose the fact he/she HAS a family. Show More Responses I don’t have a family it’s only me so honestly won’t be a problem |
Product Support Manager at GolfNow was asked...
Are you prepared to move to Orlando? 3 AnswersYes! (I was actually very excited for new opportunity and ready to take that leap) Yes l was actually very excited for new opportunity and ready to take that leap Yes less actually very excited for new opportunity and ready to take leap |
What would you do if you were faced with a problem that you could not solve. 2 AnswersAny problem can be solved with th right resources. Get help and keep working it until it is fixed. The answer posted is an excellent answer but if it were me I would counter with another question. The quite obvious answer could be the worst possible solution. Why would you want me to solve a problem inefficiently through trial and error that could possibly result in greater complexities and produce additional problems? There is always a time when a problem may not have an immediate and effective solution. They as management should be asking themselves this same question: What do yout do in the case that a single resource cannot adequately address a problem? |
Applications Support Manager at AECOM was asked...
Do you think this team is sufficient for the designated responsibilities, and how would you mitigate that? 2 AnswersNo - definitely not big enough. Submit evidence based on resource planning output to management to grow the team. WHAT does this even mean |
“What’s the difference between a manager and a leader?” 2 AnswersA manager gives orders, tells you what needs to be done and manages your progress where as a leader inspires, nurtures your strengths, and assist you in improving your weaknesses A manager gives orders, tells you what needs to be done and manages your progress where as a leader inspires, nurtures your strengths, and assist you in improving your weaknesses |
Director of Support at Bullhorn was asked...
Ask about the culture of the company. Many of the folks I met emphasized their culture and how important it was to find the right match. 1 AnswerDon't be an energy vampire |
Basic character questions and call center life style questions. 2 AnswersHonestly What type of drug test does Dish administer |
Talk about a time you had to handle a irate customer. What steps did you take? 2 AnswersListen attentively. Acknowledge the customer's problem. Resolve their problem. Follow up with them. First I acknowledged the customer's anger, then asked them to give me some specifics of what made them feel that way. I reflected the customer's anger back at them frequently. I would try to fix the problems they identified, and if they couldn't be fixed, I would escalate them up the chain per company policy and procedure. Just acknowledging the customer's anger often calmed they down enough to engage in some serious problem solving. |
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