Support Engineer Interview Questions
Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.
Top Support Engineer Interview Questions & How to Answer
Here are three top support engineer interview questions and how to answer them:
Question #1: Name some of the latest processors and other popular upgrades for computers.
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question #2: Talk about a time when you solved a problem with a difficult customer.
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question #3: What is overclocking?
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.
Tell me about a time when you had to step outside of your role to solve an important problem, how did you do it and what was the result?
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Make sure to highlight your ability to identity a priority problem, take initiative, and deliver an effective solution. Remember that you don't always have to solve problems alone - knowing how to seek out helpful assistance is a useful skill. Less
Design a Allergy, Doctor-Patient and Temperature class with some behavioral questions.
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Did they called you or they had emailed you regarding offer ?
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Interview went well.There were few coding questions, behavioral questions and technical questions related to my resume content.How about your status? Less
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Even I had same kind of interview and it's been more then a week. Still I'm waiting for the results. Did you hear from them Less
I have reviewed your resume but would like to ask you to begin by giving me an overview of your education as they relate to this position and why you are interested in this position. Please elaborate on your project listed on your resume. What were your major responsibilities in that ? Did you made the project? If yes then tell what you have done in the project ?
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Greetings for the day, My first job roll in Wipro BPO was to answer customer queries in regards to medical insurance claims and also describe the benefits and eligibility of the health insurance as per the policies the customer is entitled to. My second job involved detection of credit card frauds. Once I find an on going fraudulent activity on a customer's credit card, my responsibility was to cancel and reissue a new card. Next, in Teleminds and Clarus, my job description was to troubleshoot internet and phone issues. Added to troubleshooting, I also helped the new customers set up there phone and internet. Customers in these two organisations were located in Australia. Other than troubleshooting, I also took care of the billing queries and also the logistics requirements of the necessary hardwares required to set up the internet. Lastly, in my present organization Commscope, my work is to take care of the issues raised by the customer via tickets and also answer chats and calls. The prime work is to ensure the licensing on the physical and virtual controllers, switches and access points. Secondary to this, I also need to work on the logistics of any hardware, that needs to be replaced, to keep the internet services uninterrupted for home and business customers. Less
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my self i had made project on microcontroller based 8-device controller
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It's a large company in Bangalore City I have great opportunity to show my skills regarding their job position Less
Tell about yourself
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Kk
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Khanlar,Azerbaijan, Engineering having more 30 years experience in the sea and the construction of new vessels Less
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I am Kayode Akintayo from Nigeria with higher national diploma in Electrical engineering with more ten years experience in computer systems Less
face to face. based on what you say
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Hi one of my friend attended the same interview and selected but no offer letter yet. Please let me know if you get any information on this... Less
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when did you attend? what post is it? my interview was for support engineer and collabera is outsourcing company. once you clear face to face round or cleared. you have to meet them again for training. they wont be sending any offer letters. You just have to go n meet them. Am telling you again they wont send offer letter. you have to go n meet them on the date they told you during your face to face round. After reaching tell them the recruiter name/one who took face to face round. You have to under go training their for 4 weeks and they will again test you based on training (3 chances will be given to you to clear test) and then they place you to their clients and pay roll will be of collabera. Less
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Hi, Thanks for reply. the interview is for service desk. They said there will be training for 3 weeks on behalf of HCL. The interview was on April 30.On the day of interview they said that they are going to send an offer letter in 3 days.When we contacted them 10 days later from date of interview,it was told it will take some more time. but its already 48 days Still waiting for offer letter...On your suggestion i will check on the next working day but we are not aware about recruiter name....Please let me know what else we can do. Thank you, Less
What would you do if minutes before your shift your computer wouldn't turn on?
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I haven't had it yet but once I do I will update you with the answer soon after. :) Less
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They asked me STAR questions, that I wasn't prepared for. I studied Q&A on this entire site and he didn't ask me not one of those questions. I was shocked, thrown off and didn't get the offer. I'll be better prepared next time, with recorder on and everything, lol Less
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I didn't get any of the questions that people got either. The types of questions I got are in the above paragraph. Strengths, weaknesses, traits that o could bring to the company and behavior that I would bring to the position I'm applying for. I'm sorry you didn't get the offer. I was a nervous wreck throughout the entire ordeal thinking I didn't get it. Try again for regular at home. I saw some postings online dated for Jan 10 for Apple care . Best of luck to you. Less
a detailed troubleshooting scenario for VPN was asked. a site-to-site VPN, user from one site cannot get to a resource on another site.
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There was no one answer for this, and since I didn't know much about vpns, the interviewer guided me through the possible answers! Less
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Hello, Can anyone tell me the best link to study troubleshooting scenarios from?
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#sh vlan brief
Asked me about Networking, Windows Servers, SQL query and Linux. Basic commands and scenario based question.
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I gave pre-employment written exam on one Friday and got the call for second stage interview by coming Wednesday. On Friday we had the written exam and Sunday was due date for assignment. All the best. Sometimes they might take longer to reply. Keep us updated. Less
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hi! can you please tell me what kind of questions did they ask you in the pre empl. written exam ? Less
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It was 5 page exam. Networking, Windows Server, Linux commands, Scripting and Internet protocols. All the best. Less
2nd Round (1 hour) Programming related question on java and c/c++ Each section has 8 questions (2 programming and 6 multiple choice) 3rd Round - Phone Interview
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How was the phone interview? you didn't have on-site interview?
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Phone interview was good. They asked the questions which are there on the blackboard and there a set of mathwork interview questions on scribd.com. You can also refer that Less
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can we choose any two language out of 5.?