Overview
We are seeking a highly skilled and strategic IT Manager to lead our information technology department. The ideal candidate will possess extensive experience in managing complex IT infrastructures, implementing innovative solutions, and ensuring the security and efficiency of organizational systems. As IT Manager, you will be responsible for providing leadership, oversight, technical support, and operational management for the organization’s information technology systems, infrastructure, and related services. This position supports organizational operations by ensuring the reliability, security, maintenance, and functionality of technology resources, telecommunications systems, network infrastructure, and user support services.

The IT Manager supports compliance with applicable regulatory requirements, including HIPAA privacy and security standards, and serves as a technical resource for organizational technology initiatives.

The IT Manager is responsible for supporting data analytics and data validation for operational, clinical, and strategic decision-making.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Technical Operations & Systems Support

• Ensure departments receive effective and timely technical support services.
• Plan, implement, maintain, troubleshoot, repair, and upgrade organizational technology systems, servers, applications, and network infrastructure.
• Install, configure, and maintain hardware, software, telecommunications equipment, and related technology resources.
• Maintain user access rights, permissions, and system security controls.
• Perform system backups, monitor system integrity, and support disaster recovery processes.
• Evaluate and recommend technology solutions to support organizational needs and operational efficiency.
• Maintain inventory and licensing compliance for hardware, software, and technology assets.
• Serve as the key point of contact for all EMR data requests, providing timely and accurate reporting to support operational, clinical, and strategic decision-making.
• Coordinate with vendors and service providers regarding technology systems, maintenance, and support services.
• Respond to operational technology issues, outages, and emergencies as necessary.

Compliance & Information Security

• Support organizational compliance with HIPAA privacy and security requirements.
• Maintain confidentiality and security of protected health information and organizational data.
• Participate in risk assessment activities and technology security initiatives.
• Ensure technology operations comply with applicable federal, state, and organizational policies and procedures.

Leadership & Collaboration

• Serve as a steward of organizational technology resources and promote appropriate, ethical, and secure technology usage.
• Provide training, guidance, and support to staff regarding technology systems and applications.
• Assist with planning and management of technology-related projects and operational initiatives.
• Collaborate with leadership regarding IT operational planning, budgeting, and resource allocation.

Knowledge, Skills and Abilities:

Technical Competencies

• Knowledge of information technology systems, infrastructure, and network administration
• Understanding of cybersecurity principles, data privacy, and HIPAA security requirements
• Knowledge of Microsoft server environments, Active Directory, networking, and remote access technologies
• Ability to troubleshoot technical issues and implement effective solutions
• Understanding of backup, disaster recovery, and system continuity practices

Communication & Interpersonal Skills

• Strong verbal and written communication skills
• Ability to provide technical guidance and support to employees with varying levels of technical proficiency
• Ability to work collaboratively with leadership, vendors, and interdisciplinary teams
• Professionalism and confidentiality in sensitive situations
• Strong customer service orientation and responsiveness

Organizational & Technical Skills

• Ability to manage multiple projects, priorities, and deadlines effectively
• Strong analytical and problem-solving skills
• Attention to detail and accuracy in technical documentation and reporting
• Ability to work independently and collaboratively within a team environment
• Proficiency with Microsoft Office applications and organizational technology systems

Critical Thinking & Judgment

• Ability to make sound operational and data-informed decisions
• Ability to assess technology risks and respond appropriately to operational issues
• Problem-solving and conflict-resolution skills
• Ability to adapt to changing organizational and operational needs

WORK ENVIRONMENT

• Office, healthcare, and technical support environment
• Frequent interaction with employees, vendors, and organizational leadership
• Fast-paced operational environment requiring flexibility and adaptability
• May require occasional evening, weekend, or after-hours support based on operational needs
• Exposure to multiple organizational technology systems and equipment

PHYSICAL REQUIREMENTS

• Ability to occasionally lift and transport IT equipment and supplies weighing up to 50 pounds, with or without reasonable accommodation
• Ability to travel between organizational locations as needed to support operational requirements, with or without reasonable accommodation
• Ability to work extended or after-hours schedules during emergencies, system outages, implementations, or other operational needs
• Ability to perform work in office, clinical, and technical environments utilizing standard office and technology equipment

ADDITIONAL REQUIREMENTS:

Bloodborne Pathogen Exposure

☐ Category I: Job classification includes ALL employees who have occupational exposure* to bloodborne pathogens* (blood or body fluids) while performing their job duties.

☐Category II: Job classification includes employees who are likely to have SOME occupational exposure to blood borne pathogens because Category I tasks may occasionally be required.

☒Category III: Job Classification includes those employees who perform jobs and tasks where NO CONTACT with blood borne pathogens occurs, and Category I and Category II tasks ARE NOT a condition of employment.

Other Requirements

• Demonstrate commitment to organizational mission, vision, and values
• Maintain confidentiality and security of organizational and patient information at all times
• Support respectful, collaborative, and culturally responsive workplace practices
• Maintain compliance with organizational policies, cybersecurity standards, and applicable regulations
• Perform other duties as assigned to support organizational operations

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you possess a Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field?
• This position serves as the primary point of contact for EMR data requests and organizational reporting. Please describe your experience with data reporting, analytics, or business intelligence tools.
• Describe your experience supporting a multi-site organization, including the size of the user population and technologies supported
• Why are you interested in this IT Manager opportunity?

Experience:

• IT systems admin/network infrastructure/technical operations: 5 years (Required)

Ability to Commute:

• Jasper, AL 35501 (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person