Benefitfocus Reviews | Glassdoor

Benefitfocus Reviews

Updated October 4, 2018
620 reviews

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3.6
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Benefitfocus President and CEO Ray August
Ray August
41 Ratings

620 Employee Reviews

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Pros
  • "This company is so much more than the free coffee and tee shirts often mentioned" (in 47 reviews)

  • "Flexibility to work from home when needed, but the office environment is nothing to complain about either" (in 21 reviews)

Cons
  • "Work/life balance can be a little off at times" (in 44 reviews)

  • "The business is complex and can require long hours" (in 44 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Lucky to work here- 2.0 is exciting and true"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (More than 5 years)

    Pros

    Leadership team including the CEO genuinely cares
    Associates thoughts, wants, and needs are respected and recognized
    You get recognized for hard work
    The CEO means it when he says to come to him with ideas and/or concerns

    Cons

    Processes can change quickly, however it is for the positive improvement- so really not a con

    Advice to Management

    Thank you for keeping associates as the most important asset to the buisness

    Benefitfocus Response

    May 18, 2018 – Human Resources

    Sounds like you have taken #optin to heart and we appreciate it. We look forward to being on this journey together.


  2. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time

    Pros

    A lot of room for career progression. Great atmosphere and friendly colleagues. Culture and values are great and well thought out to align with the majority of associates.

    Cons

    Work/life balance can be a little off at times.

    Advice to Management

    N/A

  3. "It all depends on your manager!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Benefitfocus full-time

    Pros

    Nice campus and facility on Daniel Island

    Cons

    Understaffed, poor resource planning, especially during the busy half of the year

    Advice to Management

    Better train/equip your managers to set employees up for success.


  4. "The company cares about associates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time

    Pros

    Top notch leaders
    Lots of transparency into what is going on
    We are constantly being asked for feedback to make things better

    Cons

    A handful of people do most things around here
    Pay

    Advice to Management

    Keep stressing core values


  5. Helpful (1)

    "Good entry level job to get experience but don't stay long."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC
    Approves of CEO

    I worked at Benefitfocus full-time (More than 3 years)

    Pros

    Good way to get experience as an entry level employee.
    Everyone is young and it's an easy way to make friends.

    Cons

    Very low pay.
    Management rarely cares how their decisions affect their employees.
    Management cannot make up their minds and will change their decisions on big company wide changes frequently.
    They are all about the bottom line.


  6. "Team Lead, Production Service Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time

    Pros

    I love this job! It is the best job I have ever had!

    Cons

    I don't have any cons to report at this moment.


  7. Helpful (1)

    "Some managers have really bad management skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of opportunities internally but...

    Cons

    Pay is not that good, manager is not supportive for internal transfer. Holding people back and ruin their careers!

    Advice to Management

    Think about why the turn over rate is so high at a team.

  8. Helpful (1)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Benefitfocus full-time

    Pros

    Great place to work. Very much into family and the community. Employees are greatly rewarded for showing initiative and being a team player. There is lots of opportunity for growth and the company places a great emphasis in improving skill sets and training.

    Cons

    Cons are found in corporate America in general. Not much transparency as it relates to structural reorganization. Must be able to work well with remote associates.


  9. "Call center rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time

    Pros

    Salary that the jobs offers is AWESOME

    Cons

    Really don’t have one about the compNy

    Advice to Management

    More coaching


  10. Helpful (16)

    "Negative enviornment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC
    Disapproves of CEO

    I worked at Benefitfocus full-time (More than 3 years)

    Pros

    dog friendly, most of the people that you work with are amazing & hard working.

    Cons

    Honestly didn't realize how bad it was until I got out - it's like being in an abusive relationship. They pitch an amazing culture but all of the perks are to cover up the fact that you're going to be underpaid & working a min of 50-55 hrs/week and treated like garbage by your managers. It sounds childish but they really do all play favorites. Inconsistent processes all over the board, it's like no one can figure out how to do their jobs?
    Upper management is shady and Ray is bringing a bunch of changes that are great for the C-suite's pockets but takes away from lower level. I literally had to get extra approvals to order highlighters & post-it notes.
    With all of the cons, everyone still acts like it is the best job you're going to find in Charleston & it really isn't. The grass is definitely greener.

    Advice to Management

    Stop playing favorites and the high school drama. Give feedback outside of merit when you're looking for an excuse to give someone a 1% increase on their already minimal salary. PAY PEOPLE - not just the sales team. I could've stuck it out dealt with all of the rest of the issues if the money was a livable wage.


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