Benefitfocus Reviews | Glassdoor

Benefitfocus Reviews

Updated May 21, 2018
597 reviews

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3.7
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Benefitfocus President and CEO Ray August
Ray August
25 Ratings

597 Employee Reviews

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Pros
  • Flexibility to work from home when needed, but the office environment is nothing to complain about either (in 21 reviews)

  • This company is so much more than the free coffee and tee shirts often mentioned (in 44 reviews)

Cons
  • Work/life balance can be tough at times but many improvements are underway to address this (in 43 reviews)

  • The business is complex and can require long hours (in 44 reviews)

More Pros and Cons

  1. Helpful (1)

    "Exciting things are happening!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (More than 8 years)

    Pros

    There are so many positive changes happening right now. Leadership has created a number of ways for associates to provide feedback and suggestions. But they've also taken it a step further to put action behind them! Everyone has an opportunity to share their input and be heard. It's very exciting to see the shifts Benefitfocus has made so far in 2018 and what we will continue to do going forward!

    Cons

    Many of the frustrations or downsides I would have considered previously are being addressed by the great shifts the company is making these days so don't have too much to include here.
    The pace of work can still be a challenge but we try to improve every day!


  2. "Great Place for Program Managers!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Daniel Island, SC
    Current Employee - Program Manager in Daniel Island, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (More than 3 years)

    Pros

    Benefitfocus is going through an exciting shift, creating a fun environment for Program Managers who like to own and build. The CEO is very involved and active, and as a Program Manager, I have had an incredible visibility and leadership exposure.

    I would recommend Benefitfocus to other Program Managers because it’s a huge sandbox. The CEO and leadership team are open to your ideas and suggestions and will give you the opportunity to drive them. It’s an environment where you can see the impact of your efforts, and you truly feel you make a difference. Very fast paced, you’ll never get bored!

    Cons

    You have to navigate a complex org structure, data not always available for decision making.

    Advice to Management

    Keep your eye on the prize. Ensure that teams are doing the right things well, not all things.

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time

    Pros

    Great company and great people to work with

    Cons

    Overall good company to work for


  4. Helpful (1)

    "Lucky to work here- 2.0 is exciting and true"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (More than 5 years)

    Pros

    Leadership team including the CEO genuinely cares
    Associates thoughts, wants, and needs are respected and recognized
    You get recognized for hard work
    The CEO means it when he says to come to him with ideas and/or concerns

    Cons

    Processes can change quickly, however it is for the positive improvement- so really not a con

    Advice to Management

    Thank you for keeping associates as the most important asset to the buisness

    Benefitfocus Response

    May 18, 2018 – Human Resources

    Sounds like you have taken #optin to heart and we appreciate it. We look forward to being on this journey together.


  5. Helpful (1)

    "A good place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Daniel Island, SC
    Current Employee - Anonymous Employee in Daniel Island, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (More than a year)

    Pros

    Benefitfocus is an upbeat, enthusiastic company. Great Associates, leadership transparency and a real desire to bring change to the organization in a way that creates additional momentum for associates and customers.

    Cons

    Transformations can be very challenging. This one is no different; It involves leaning into the strategy and working together to accomplish the goals.

    Advice to Management

    Stay the course even when going gets tough.


  6. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Ae in Kansas City, MO
    Current Employee - Senior Ae in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (More than a year)

    Pros

    They provide for work life balance.

    Cons

    Change in Management is very dramatic.

    Advice to Management

    Due to change in management consistency has yet to be established.


  7. Helpful (1)

    "Business Transformation Taking Hold"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (Less than a year)

    Pros

    Company leadership truly cares about associates. Benefitfocus has a very solid strategy in place for long-term success. New executive leadership is bringing a fresh vision to the company. There's a great deal of change underway in the business and I'm excited for the company's future. Solid financials in 2018.

    Cons

    I'm hopeful the cons are temporary. There's a lot of competing demands, with urgency. Work time regularly moves into personal time.

    Advice to Management

    Continue on the same path, but be mindful of the pace.

  8. Helpful (1)

    "Momentum"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Daniel Island, SC
    Current Employee - Anonymous Employee in Daniel Island, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (More than 3 years)

    Pros

    People, opportunity, ability to provide value to others

    Cons

    Rapid change isn’t for everyone. It an be hard but if you can live with some ambiguity it’s exciting

    Advice to Management

    Keep listening and taking action.


  9. Helpful (1)

    "great company, outdated technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Benefitfocus full-time

    Pros

    perks and benefits, relaxing (for the most part) work environment

    Cons

    "Benefitfocus has the makings of a tech giant" was recently quoted in our local newspaper. Inside the buildings, our wifi works for 30 seconds before buffering and kicking us offline, often times leading us to restart projects therefore being counterproductive. Hard-wiring in is no better. Because we have such horrible technology within our walls, many of us absolutely cannot do our jobs during our working hours, and are resorting to running hotspots off our phones (data not paid for by Benefitfocus), or working remotely which is often not permitted. Sometimes we go home feeling like we didn't do our day's work, and work into the night with the reliable internet of our homes - work/life balance is indeed affected. Our technology and programs we use in house for day-to-day work is completely out of date compared to our competitors, and other tech giants.

    When bringing this to the attention of those who can fix the problem, feedback falls of deaf ears - even when a confidential email inbox was created to remedy the stigma of providing negative feedback - these emails go unanswered by leadership.

    Advice to Management

    Please update our technology and wifi!! It's horrible.


  10. Helpful (1)

    "Lots of Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success in Charleston, SC
    Current Employee - Customer Success in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (More than 3 years)

    Pros

    I think a big Pro of working at Benefitfocus is that every day is different and challenges you. I've gotten to work on projects and figure out how to solve problems I haven't seen before. Yes we can be really busy, but it is exciting because when you stop and look around you can tell that we're making strides in our products and we're getting better, and it's exciting to be a part of that. Also, my dog thinks it's a Pro that he can come in to work with me.

    Cons

    We're a growing company so we have growing pains. Some things are NOT as easy and efficient as I've had at other companies. Some processes are still very manual

    Advice to Management

    I think Management has been really engaged and has done a great job recently of asking for feedback from us and taking that feedback to heart. I've never seen another company do this.


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