Benefitfocus Reviews | Glassdoor

Benefitfocus Reviews

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Found 635 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
64%
Recommend to a Friend
77%
Approve of CEO
Benefitfocus CEO Ray August
Ray August
48 Ratings
Pros
  • "Free coffee and fruit is just about it(in 49 reviews)

  • "Flexibility to work from home when needed, but the office environment is nothing to complain about either(in 21 reviews)

Cons
More Pros and Cons
  1. Featured Review

    Helpful (5)

    Lucky to work here- 2.0 is exciting and true

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time for more than 6 years

    Pros

    Leadership team including the CEO genuinely cares Associates thoughts, wants, and needs are respected and recognized You get recognized for hard work The CEO means it when he says to come to him with ideas and/or concerns

    Cons

    Processes can change quickly, however it is for the positive improvement- so really not a con

    Advice to Management

    Thank you for keeping associates as the most important asset to the buisness

    Benefitfocus Response

    May 18, 2018Human Resources

    Sounds like you have taken #optin to heart and we appreciate it. We look forward to being on this journey together.

  2. Great SC SaaS Company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Network Engineer in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Benefitfocus full-time for more than 9 years

    Pros

    * Great Work Life Balance (Datacenter Infrastructure) * Tons of PTO - Increases every 2 years * Awesome Teammates and Management * Annual Merit Increase * Growing Company - Rapid changes present learning opportunities with new tech for motivated individuals * 401k Match (3% if you contribute 6%) - Also some good growth funds if you don't go with the default selections * New CEO and Management revamping the product...

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    Cons

    * Project focus sometimes does a 180 - You might be working on a project for 6 months only to find that work for nullified * Q4 Project Budgeting can feel extremely rushed if if a project doesn't get approved it can sit on the docket for years * Company becoming public changed the culture almost overnight * CEO and Founder leaving brought some pretty significant changes * High turnover in C level, VP, and Director...

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    Advice to Management

    * Keep up the good work * API centric frameworks should be at top of mind * Apply more focus to Containerization and Microservice frameworks * More homegrown open-source solutions and Less High CapEX High OpEX turn-key solutions = Competitive Advantage * HSA integration with third party financial tools (mint/quick books) would be nice

  3. Helpful (3)

    Sales

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Charleston, SC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Benefitfocus full-time for more than 4 years

    Pros

    Great people and passion for the best technology in ben admin

    Cons

    Poor opportunity to sell because implementations and customer service is poor

  4. Helpful (11)

    High Level Work for Low Pay

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Specialist in Charleston, SC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time for more than 4 years

    Pros

    Good atmosphere. Cool people. Working from home every now and then is an option.

    Cons

    Zero training. When “training” is offered, it’s a 30 minute to one hour meeting with a shotty PowerPoint that is extremely vague if you don’t have thorough background knowledge of what’s being taught. The expectations of this job are extremely unrealistic. Your coworkers are helpful when you ask for help, but bless everyone’s heart, NO ONE has the time to stop what they’re doing to offer their expertise elsewhere. There’s...

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    Advice to Management

    Train your employees. No one knows what’s going on and no one is ever on the same page. It’s a constant cluster and I’ve never had anxiety attacks before working here. Back to the basics. Don’t sell more than you can support. The cart can’t ever be before the buggy.

  5. Helpful (5)

    Needs improvement

    StarStarStarStarStar
      Current Employee - Customer Success Manager 

      I have been working at Benefitfocus full-time

      Pros

      Flexible Relaxed work environment Team involvement

      Cons

      Management is missing the details that are being shared. No one what to take action for what's going on. Lack of accountability from partners No internal urgency around client needs or issues No career growth in the CSM role

      Advice to Management

      Listen to your employees suggestions of how to solve issues and making your clients happy.

    • Helpful (8)

      Not what I thought

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Applications Consultant 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Benefitfocus full-time for more than a year

      Pros

      Pretty fun team, team leaders care about you, fun Friday’s

      Cons

      I honestly felt very mislead about the job itself. I was not aware it was a call center job and felt extremely unprepared to take the phone calls. Guests on the phone were extremely aggressive and the rules we were required to state made no sense? Automatically having passwords reset so that people would have to call in order to login to their benefits??

      Advice to Management

      Be up front about the job description and instead of spending an entire day and a half on security training maybe focus on making sure your team knows what they’re doing.

    • Helpful (4)

      Benefitfocus Project Manager

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 

      I have been working at Benefitfocus full-time

      Pros

      Flexible work environment, nice co-workers

      Cons

      Managers not well positioned to support employees

    • Benefit Administrator

      StarStarStarStarStar
      • Career Opportunities
      • Compensation and Benefits
      Former Employee - Anonymous Employee 

      I worked at Benefitfocus

      Pros

      People were nice, opportunity for advancement if you do well.

      Cons

      Low pay, because this is a contract position nothing is guaranteed 90% of people get cut after 4 months but they wont tell you this is the interview.

    • Great culture!

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Benefitfocus full-time

      Pros

      Excellent place to work. Great culture, nice people and interesting work.

      Cons

      Some may struggle with the constant change that occurs within small businesses. I don’t consider this a con, I enjoy it, however we are constantly evolving and that environment isn’t for everyone.

    • Helpful (6)

      Great teamwork but fairly toxic environment

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Benefitfocus full-time

      Pros

      -room for advancement -decent pay/benefits -fun team -flexibility

      Cons

      -invisible management -no training -preferential treatment (engineers are the priority - customer facing staff not so much)

    Found 635 reviews