Benefitfocus Reviews

Updated Jun 30, 2020

To filter reviews, or .
2.8
37%
Recommend to a Friend
37%
Approve of CEO
Benefitfocus President and CEO Ray August
Ray August
96 Ratings
Pros
  • "And the folks who answer the phones and deal with irate customers get free coffee(in 51 reviews)

  • "Great people and culture, can work remote(in 48 reviews)

Cons
  • "No work/life balance for most employees(in 51 reviews)

  • "There can be long hours and i know of some managers that aren't great(in 48 reviews)

More Pros and Cons
  1. Helpful (1)

    "Customer success support"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSS 

    I have been working at Benefitfocus full-time for more than a year

    Pros

    Great company, opportunity for growth

    Cons

    Training methods have to be improved

    Continue reading
  2. Helpful (7)

    "Still trying to be profitable after 20 years"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Neutral Outlook
    Disapproves of CEO

    I worked at Benefitfocus full-time for more than 8 years

    Pros

    There really are some amazing, talented people that work there. They inspired me every single day. If you enjoy having great coworkers by your side and can block out the corporate rah-rah white noise, you'll be happy here.

    Cons

    Management are like bass: always chasing the latest shiny object. Many projects never see the light of day or are half baked when they do. Things are perpetually repurposed or set aside indefinitely.

    Continue reading
  3. Helpful (4)

    "A great opportunity if you need a job and are just looking for a paycheck."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Benefitfocus full-time for more than 5 years

    Pros

    You can meet some great people here. Pay was not terrible if you fought for a decent wage. Latest CFO seems to have his head on straight and genuinely cares about employees.

    Cons

    -Culture based in lack of respect for the individual, cloak and dagger actions. - CEO surrounds himself with "yes" people, and is a micromanager. - Very few perks of the job. - No work/life balance for most employees. - General unhappiness and lack of enthusiasm radiate through the company. - little follow through from leadership... most things are just talk. - Reorgs on reorgs on top of more reorgs. Get ready for multiple managers in a year who can't help you progress. - Managers are not supported and overworked. They often oversee too many reports and do not have the time or capacity to even have monthly meetings with their direct reports. They are too busy running from leadership meeting to leadership meeting to even deal with their actual job of managing a team. - Meetings all day with no real outcomes, no meeting efficiency or standards. - This company promotes itself to candidates on old ideals that are no longer true. - Celebrating is not an aspect of this company.

    Continue reading
  4. Helpful (4)

    "Management/Leadership infighting, can't get their act straight - conflicting/changing priorities"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Benefitfocus full-time for more than 10 years

    Pros

    The people who work there are hard-working, fun and supportive. In general, front line managers mean well but are hog-tied

    Cons

    Company Management/Leadership, changing priorities, can't keep things moving in a straight line

  5. Helpful (11)

    "Lost Company with Thoughtless Echo Chamber as Management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Benefitfocus full-time for more than 3 years

    Pros

    -The people that work there at an associate-mid level manager are amazing. They truly try their best to execute at high level in-spite of mismanagement at higher levels. -The offices are nice, even if the new building looks like it was designed by an overactive pinterest specialist - Benefitfocus does offer good opportunity to start in tech and to grow your career however you must be willing to put in long hours and suck up to the right people.

    Cons

    - Worklife balance is impossible with the only saving grace is coworkers become good friends. - Compensation should be better when compared to a national company. - Constantly changing priorities by senior level managers who have little to no idea what is actually going on in the market. - Sales is king, even when they are anemic, which leads to overselling products that are not yet built. - Majority of the company prides itself on its ability to delegate (read as avoid responsibility).

    Continue reading
  6. Helpful (1)

    "Positive experience during my tenure"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Program Manager in Charleston, SC
    Recommends
    Neutral Outlook

    I worked at Benefitfocus full-time for more than 5 years

    Pros

    It is said that you don't leave a job because of the work; you leave a job because of your manager. During my 6+ years at Benefitfocus, I truly enjoyed the managers with whom I worked. The people with whom I worked were outstanding. I had the pleasure of working with some very creative and talented people.

    Cons

    The executive level seems to move to the flavor of the day when it comes to planning and creating vision. For example, the latest gimmick is OKRs which is just another approach to KPI which is the same as goal setting. The problem is that there was no conveyed vision from the top in order to align goals underneath.

    Continue reading
  7. Helpful (4)

    "Don't waste your time"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Data Specialist 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Benefitfocus full-time for more than 5 years

    Pros

    After reflecting, good entry level start to a career to put experience on a resume. Outside of that not much anymore.

    Cons

    All negative reviews share the same common themes because they are accurate. Leadership, pay, and work life balance are all crap. I can' imagine the struggle for the remaining employees after the most recent round of layoffs (17% of their workforce).

  8. "Benefitfocus for life!?"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Software Engineer 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Benefitfocus full-time for more than 5 years

    Pros

    Great location to live (Charleston) Overall good experience

    Cons

    Managers kept changing Jobs security Limited opportunities outside of headquarters

  9. COVID-19
    Helpful (8)

    "Please Stay Away from a Train Wreck"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Benefitfocus full-time for more than a year

    Pros

    The people are loyal but almost to a fault.

    Cons

    Where do I begin? Look at the stock price. It was $60 only a year ago. It has free fall to below $10 even before Covid-19. You can’t blame the pandemic for a business that was already driven to the ground. Look carefully at SEC 10K submissions. The company is not profitable year after year because it spends more than it makes. This is not a healthy business. The announcement to lay-off a massive number of employees (17%) in April is just another very sad milestone. Customers complain about the bad products and complicated processes but it would fall on deaf ears. So customers large and small are leaving in droves. Frontline employees are not equipped to handle customer issues and are asked to face the customers’ fiery. Employees complain about being overworked and underpaid but it too fall on deaf ears. Employee turnover is high and they simply walk across the street to another tech company for refuge. The combination is a toxic environment brewing behind a fancy glass ivory tower on Daniel Island campus. The CEO micromanages everything including approval of all promotions. There are requests for promotions on his desk for over 6 months. HR processes are halted to a snail’s pace because of him. There are fire drills of the day driven from the corner office. One email or one message from him sends an entire organization running in a frenzy. There are constant re-orgs, layoffs and idea of the day. Change is constant and never ending. Strategy - company wants to focus on direct to consumer. But there is no compelling reason for any consumer to visit their website for anything else other than enrolling benefits. It is a “one and done” phenomenon. No repeat visits from consumer equals no chance of upsell or crosssell. That is dot.com 101. You are sold the sizzle during your interview on the tech culture of free sodas and lavish surroundings plus the potential to market to millions of consumers in their database. But that is just a mask to hide what is really going on inside. Stay away. This is not how a tech company is supposed to be.

    Continue reading
  10. Helpful (6)

    "So so"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in Daniel Island, SC
    Doesn't Recommend
    No opinion of CEO

    I worked at Benefitfocus full-time for more than 3 years

    Pros

    Many strong associates, comfortable working environment, some degree of freedom.

    Cons

    Lack of consistent strategy, reactive leadership

Found 707 reviews