Benefitfocus Reviews | Glassdoor

Benefitfocus Reviews

Updated August 15, 2018
612 reviews

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3.6
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Benefitfocus President and CEO Ray August
Ray August
37 Ratings

612 Employee Reviews

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Pros
  • "Flexibility to work from home when needed, but the office environment is nothing to complain about either" (in 21 reviews)

  • "This company is so much more than the free coffee and tee shirts often mentioned" (in 45 reviews)

Cons
  • "Work/life balance can be tough at times but many improvements are underway to address this" (in 43 reviews)

  • "The business is complex and can require long hours" (in 44 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Lucky to work here- 2.0 is exciting and true"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (More than 5 years)

    Pros

    Leadership team including the CEO genuinely cares
    Associates thoughts, wants, and needs are respected and recognized
    You get recognized for hard work
    The CEO means it when he says to come to him with ideas and/or concerns

    Cons

    Processes can change quickly, however it is for the positive improvement- so really not a con

    Advice to Management

    Thank you for keeping associates as the most important asset to the buisness

    Benefitfocus Response

    May 18, 2018 – Human Resources

    Sounds like you have taken #optin to heart and we appreciate it. We look forward to being on this journey together.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time

    Pros

    A lot of room for career progression. Great atmosphere and friendly colleagues. Culture and values are great and well thought out to align with the majority of associates.

    Cons

    Work/life balance can be a little off at times.

    Advice to Management

    N/A

  3. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Benefitfocus full-time

    Pros

    Great place to work. Very much into family and the community. Employees are greatly rewarded for showing initiative and being a team player. There is lots of opportunity for growth and the company places a great emphasis in improving skill sets and training.

    Cons

    Cons are found in corporate America in general. Not much transparency as it relates to structural reorganization. Must be able to work well with remote associates.


  4. Helpful (7)

    "Negative enviornment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC
    Disapproves of CEO

    I worked at Benefitfocus full-time (More than 3 years)

    Pros

    dog friendly, most of the people that you work with are amazing & hard working.

    Cons

    Honestly didn't realize how bad it was until I got out - it's like being in an abusive relationship. They pitch an amazing culture but all of the perks are to cover up the fact that you're going to be underpaid & working a min of 50-55 hrs/week and treated like garbage by your managers. It sounds childish but they really do all play favorites. Inconsistent processes all over the board, it's like no one can figure out how to do their jobs?
    Upper management is shady and Ray is bringing a bunch of changes that are great for the C-suite's pockets but takes away from lower level. I literally had to get extra approvals to order highlighters & post-it notes.
    With all of the cons, everyone still acts like it is the best job you're going to find in Charleston & it really isn't. The grass is definitely greener.

    Advice to Management

    Stop playing favorites and the high school drama. Give feedback outside of merit when you're looking for an excuse to give someone a 1% increase on their already minimal salary. PAY PEOPLE - not just the sales team. I could've stuck it out dealt with all of the rest of the issues if the money was a livable wage.


  5. Helpful (2)

    "Not living up to potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Benefitfocus full-time

    Pros

    Some good employee perks
    Charleston is a beautiful place to work

    Cons

    Lack of diversity
    High turnover
    Company seems to not be sure of the direction it wants and needs to go in


  6. "Has really improved after some growing pains, love the 2.0 direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (More than 5 years)

    Pros

    Over the years I have worked here, the team I work with has consistently been the biggest pro. I love the folks that I get an opportunity to jump into projects with, and the enthusiasm brought to any challenge.

    I've had strong opportunity for advancement, and many chances to have accomplishments recognized and rewarded.

    Cons

    Finding time for PTO, or simply to close down at the end of the day or week and spend time with my family has been a challenge. This is improving with 2.0, but it was certainly a growing pain.


  7. Helpful (1)

    "Great place for working moms!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Manager in Charleston, SC
    Current Employee - Delivery Manager in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (More than 5 years)

    Pros

    I’ve been really impressed by the great support working moms at Benefitfocus have. While I’ve worked here 5 years, I just returned to work after my first baby and I am really pleased with the support here. Benefitfocus has really nice, clean lactation rooms that are the nicest I’ve seen. The rooms can be reserved like conference rooms and are filled with top notch supplies from The Honest Company, comfy easy chairs with curtains for privacy, and a mini fridge and sink. The rooms are very clean! I feel supported as an associate, that my company would care so much about me and my baby. It’s made for a wonderful transition back to the office. On top of that, my team has been very supportive and I have had a very positive experience at Benefitfocus as a working mother!

    Cons

    Nothing to note, this company is a great place to work!

    Advice to Management

    Keep up the great work! Thank you!!

    Benefitfocus Response

    Jul 18, 2018 – Human Resources

    Congrats! We are glad to hear the transition back to work is going well.

    Our paid maternity/paternity leave is another example of Benefitfocus' support of working parents.

  8. Helpful (2)

    "Great Upside If They Can Deliver on Promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Daniel Island, SC
    Current Employee - Anonymous Employee in Daniel Island, SC
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (More than 3 years)

    Pros

    New leadership appears energetic, focused on improvements, and ready to listen to employees' suggestions. Good benefits and a great campus.

    Cons

    Positions aren't always as described and you will have little choice on what you do. External candidates appear favored over internal transfers. Company has a hard time getting people into roles in which they would excel.


  9. Helpful (5)

    "Benefits administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefits Administrator
    Current Employee - Benefits Administrator
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (More than a year)

    Pros

    You can bring dogs to work, free food, nice campus to go on walks

    Cons

    They really don’t give One hoot about you here as someone answering the phones. They use you to do the grunt work they don’t want to do and when you try to advance in the company there is a lot of bias. Many of my superiors at work have talked down upon me. They treat you like an idiot even though you’re the one doing all the leg work.


  10. Helpful (6)

    "“Rich Company, Poor Leadership”"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Daniel Island, SC
    Current Employee - Analyst in Daniel Island, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Benefitfocus full-time

    Pros

    Free coffee
    Free BF paraphernalia
    Flexible PTO standards

    Cons

    Lack of pay for workload
    Leadership and management teams are terrible
    Unorganized and dysfunctional operations
    Too many dogs in the workplace
    Expensive benefits

    Advice to Management

    -Prune your management teams and advocate more leaders such roles.
    -revise compensation across the company. Too many over-worked employees that are underpaid for their efforts.
    -establish a trust system and deliver on promises.
    -diversify your leadership teams, the “one of kind” “buddy system” is pushing your employers out the door.
    -promote from within


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