Capital Group Reviews | Glassdoor

Capital Group Reviews

Updated August 15, 2018
982 reviews

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3.5
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Capital Group President Philip de Toledo
Philip de Toledo
368 Ratings

982 Employee Reviews

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Pros
  • "Excellent work life balance but little flexibility in work hours" (in 111 reviews)

  • "Great benefits and a great culture" (in 146 reviews)

Cons
  • "The company emphasizes work life balance but it was not the case for me" (in 23 reviews)

  • "Misguided senior management focused on change for the sake of change; lower salaries than other companies; death by consensus; too many meetings" (in 49 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (11)

    "Few companies have such meaningful practiced corporate values, making it a great place for employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Irvine, CA
    Former Employee - Senior Manager in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital Group full-time (More than 3 years)

    Pros

    Progressive internal culture, Successful business results, Collaborative work environment, Thoughtful HR and Senior Management, Efficient Management structure and more than fair overall compensation

    Cons

    Upward career movement is slow, takes time to build a brand because of long tenured employees, generally few openings because of low attrition

    Advice to Management

    It’s an 86-year old firm that has successfully grown and succeeded through interesting times - stick to the impeccable values that have preserved the culture and step up the pace and competitive attitude to help the firm succeed in the ever-changing landscape of emerging competitors.


  2. "Good place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital Group full-time

    Pros

    Good culture and health benefits

    Cons

    Not easy to rise up

  3. "Well managed for the long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital Group full-time

    Pros

    Interesting work, good people, good pay and benefits, well-managed, thoughtful, honest management, puts clients first,

    Cons

    It's a little old fashioned, somewhat low-tech with a little less diversity historically, but seems to moving in the right direction

    Advice to Management

    keep up the good work; appreciate letting employees have input into the process; focus on career development


  4. Helpful (2)

    "Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital Group full-time

    Pros

    Good pay
    decent hours
    Very competent coworkers

    Cons

    Repetitive and monotonous
    Very political - being an excellent employee isnt good enough to get promoted, you need to put on a show and cozy up to the right people

    Advice to Management

    Hire INTERNALLY first. So often a position opens up on a team and there is a solid associate who is primed to be promoted and progress in their careers, but instead someone is hired externally. Extremely demoralizing for an associate to cover the work for a position "above" them, then they see an external hire come in and fill the spot.


  5. "Awesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Recommends
    Positive Outlook

    I worked at Capital Group full-time (More than a year)

    Pros

    The money put into your retirement, the bonuses the people. Love the that they don't look at customers as numbers.

    Cons

    Not a lot of movement right now


  6. Helpful (11)

    "This is a great or terrible company depending on position and department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capital Group full-time

    Pros

    • While actual salary is slightly below industry standards, if you perform well, the bonuses and retirement plan more than make up for it. Under these circumstances I don't think there's better compensation outside of one of the big tech companies.

    • Some of the most smart, friendly, and talented co-workers, who come from all walks of life and experiences.

    • While diversity still needs lots of work (most of senior-level management are white men), there is still good general representation of women and minorities, and a fair number in higher level positions. You'll also find people of all ages.

    • Company places great emphasis on giving back to the community, which is reflected in the many volunteer opportunities, and 2:1 corporate matching of donations.

    • Pretty flexible in terms of working hours if you need to do things like go to a doc's appt. during the weekday. Some lucky people get to work remotely once a week. Overall, most people work 40 hours/week. Some unlucky people work a ton more.

    • Nicely designed offices in some locations, mainly the LA HQ. It is an open office plan but at least you still get your own desk and space, unlike the startup style of sitting side by side (like some of the agile spaces in Irvine).

    Cons

    • The single most important thing that will make or break you is the manager you directly report to and your superiors. If they are incompetent or don't have your back, you will either be doing their job and not being recognized for it, or be thrown under the bus. Also, because your bonuses are highly dependent on their feedback, you are under their mercy if they don't like you.

    • Way too many meetings; can take up about 75% of your time. If you're a manager or more senior level, expect that to be 90%.

    • The company has a directive to cut costs, so they are overly reliant on contractors right now, as they are cheaper and easier to terminate. However the weird thing is even if the contractor is great, it is often difficult to extend contracts past a certain time period, and even more difficult to hire them full-time. Also, can take forever to hear back from applying for a job, interview, and be accepted. This affects both the person applying and the team waiting to get help. And when people leave or are let go, there's somewhat of a hiring freeze in some departments so many positions are not back filled and the remaining team is left to do more with less.

    • Company is going through their latest restructuring/transformation, which happens like every 2-3 years, which becomes super disruptive. It seems like we go full circle every few cycles. And these changes are done without much input from the people it most affects.

    • No clear process for most things.

    • Don't expect to move up, only laterally or into the hell of middle management, which there seems to be many levels of. People stay here forever (which can be a pro for some).

    • There is supposed to be a culture built around core values, with one that centered on respect for everyone. This is being eroded by some new senior level people who are creating a toxic environment by debasing others, or constantly changing direction without much reason. People are so afraid to speak honestly to them, preferring to just say yes to everything, or remaining silent.

    • Highly bureaucratic, way too much consensus building (though they will tell you it's about supporting everyone's unique perspective).

    • If you're a creative, it can be really boring, tedious work most of the time. The style guide is pretty restrictive, most things are templated, and you'll find yourself doing lots of production work. Also way too much time and emphasis spent on creating long, boring powerpoint presentations that are internal only.

    • Company is so legally conservative and risk adverse that it prevents the company from doing certain things differently. Also because of this, it takes forever to let go of under performers because of the fear of a law suit.

    • Technology is outdated, everything is locked down, or it takes forever to adopt new things/software/technologies/processes.

    • Some parts of the company say they are doing agile, but it's more agile in name and rituals only.

    • Like my title says, work can go one way or the other depending on your position or department. Marketing and IT are experiencing the greatest amount of turbulence right now.

    Advice to Management

    You constantly talk about empowerment...this cannot happen unless you have more faith and trust in your employees. Let them make decisions on their own, and even fail if needed.


  7. Helpful (1)

    "Client Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital Group (More than 3 years)

    Pros

    Excellent growth opportunity for those willing to put in the work.

    Cons

    Growth can take time, so be sure to have a clear understanding of expectations and needs in this space.

  8. "Amazing Place to Work!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Irvine, CA
    Current Employee - Human Resources in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital Group full-time (More than 3 years)

    Pros

    Culture: Inclusive come as you are and come ready to be inspired to bring your "A Game" everyday
    People: Smart, Professional, High Moral Fiber
    Pay: Top Quartile
    Retirement: Industry leading

    Cons

    Collaboration: This is by far our best asset and is our toughest to get use to. Be ready to collaborate and to get feedback on everything! Everyone gets a say and after everyone get's their say you should remember to ask yourself "who else needs to know?"

    Advice to Management

    Keep spreading goodwill! Always meet people where they are! Continue to embrace everyone's differences!


  9. "No room for advancement in company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital Group full-time

    Pros

    Benefits and vacation time are good

    Cons

    Downsizing, metrics added for customer service

    Advice to Management

    Catch up with the times and treat people with respect


  10. Helpful (10)

    "Great Benefits and that's all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Quality Assurance Engineer in Irvine, CA
    Former Employee - Senior Quality Assurance Engineer in Irvine, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Capital Group full-time (More than 3 years)

    Pros

    Big Name company. Focus on adopting new technologies and practices

    Cons

    People are stuck with their current roles. Very less chances to move up. Opportunities are very limited. Firing is common in CG for full time. Most of the time people don't know why they have been laid off. If asked during the exit interviews then some goofy answers are provided. Personal relations matter in this organisation ... if you are friend with some Manager or Director then you are safe .... if you are a heads down, mind your own business kind of person then no glory, no appreciation and finally a silent lay off... people who don't work as much but know how to talk in meetings can stay longer... anyone going for Interview then please work on your communication skills...always try to sell your skill sets.. make small wins look big victories...

    Advice to Management

    Pay attention to real contributors. Managers are not always right .. Listen Directors and above .. cross check what a Manager is saying against the actual... They laid off people who were performance wise high and kept some people who were meeting expectations... it depends who you know


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