Chubb Reviews

Updated Jun 18, 2021

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Found 1,650 of over 2K reviews

3.6
66%
Recommend to a Friend
76%
Approve of CEO
Chubb Chairman and CEO  Evan Greenberg
Evan Greenberg
534 Ratings
Pros
  • "Great work life balance and great people(in 139 reviews)

  • "good benefits and stable company to work for(in 80 reviews)

  • Cons
  • "Difficult to manage work/life balance however Chubb management does their best to assist(in 72 reviews)

  • "Senior management are mostly foreigners(in 32 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Chubb and is not affected by filters.

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    1. 5.0
      Current Employee, more than 3 years
      Featured Review

      Great place for a rewarding career

      Jan 14, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Employee Centric, Ethical action at every turn, great benefits, great atmosphere, professional and enjoyable

      Cons

      Looking forward to an expanded WFH base

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    2. 5.0
      Current Employee

      Better than AmTrust

      May 31, 2021 - Regional Sales Manager in Pasadena, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Professional Management, Qualified Management, Sales goals, team environment. . . . everything my last employer, AmTrust, isn't.

      Cons

      None, I like everything about the corporation. Stock performs well also.

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    3. 2.0
      Current Employee, more than 3 years

      Get with the times

      May 17, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to start your career There’s some very hardworking people who will guide you if you reach out to them.

      Cons

      This is truly an old school company and younger employees would be wise to look elsewhere. Most are sold an empty bag of promises. Take my advice and don’t drink the kool aid. Trust your gut and move along. - Wfh reduced to one day a week starting this summer, completely it flexible. The CEO says we are a work from office company which is really code for command and control. - Friday wfh is becoming a problem for leadership as they want more staff in the office on those days - Gave 20 days notice about returning to office which blindsided a lot of people. At least give us a full month to prepare. - Command and control culture focused from the business leads to nonstop escalations in IT which has contributed to increase in burnout. - Pay is much lower compared to others - outsourcing in the rise

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      10 people found this review helpful
    4. 1.0
      Former Employee, more than 8 years

      Flex work / Remote - it’s not here! Old school!

      Jun 3, 2021 - Claims Director in Simsbury, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Technically savvy peers, networking opportunities, direct managers (Senior leaders incredibly out of touch with workforce of today), great people to work with, benefits, bonus for most people, lots of Learning/Training/Development resources, decent Educational Reimbursement.

      Cons

      Old school CEO has declared “Work from office” culture in 2021. It’s his platform. However, there are many employees with 5 day Flex work arrangements that were from years ago or have some special deal. Complete lack of trust culture. “Flexibility” to senior leaders means 1 day remote. In. 2021. Very. Disconnected. There is a move to a 4 days in office/1 day WFH in Summer. That’s NOT flexibility. Who is advising the Leaders? Where are they getting data from? Horrid and cold approach to return to office for months. No compassion or people focus at all. The workforce has changed in this past year. Successful financial results should equal freedom to work how and where we need to do to achieve results. So so out of touch. Workload is a constant issue. Turnover is a constant issue. Other peer companies don’t have the workload or disconnected Senior Leaders. Do your homework. Get feedback from current employees before accepting an offer. Ask about culture.

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      7 people found this review helpful
    5. 3.0
      Former Employee

      A good place to work if you have good time management skills

      May 21, 2021 - Claims Adjuster 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The benefits and pay are extremely good. In addition, working in teams means you'll really (likely) come to like the people you work with regularly. People are helpful and willing to offer advice as needed. While you are kept to certain timetables, generally, you are allowed to set the pace of your own days as long as you do what needs to be done.

      Cons

      When it gets busy... it gets really busy. You're often working with a high caseload and when multiple claims are active, it can be very hard to keep up. You will be expected to reply to emails promptly within 24 hours, answer/reply to all calls you receive, clear out your work queue and review all medical and legal documents you receive. Because of how work can pile up too, and how only you know your caseload, you will either be thinking about or working slightly on vacation because the alternative is playing frantic catch up when you get back if you don't as emails can easily get into the 100s from just a few days off.

      5 people found this review helpful
    6. 2.0
      Former Employee, more than 5 years

      Loss of quality talent is going to sink the ship

      Jun 18, 2021 - Underwriting 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, great camaraderie, everyone who’s still left is invested in the company’s success

      Cons

      The company is facing a lot of internal issues that have lead to a mass exodus of underwriters, underwriting management, and product managers over the past couple of months. It appears that Senior Management is in denial about what all of the people on the ground are experiencing right now and have done nothing to acknowledge or slow the rate of people quitting. The pay is extremely low compared to the rest of the market, especially for those who started out as Chubb Associates. Most competing carriers are paying anywhere from 30-60% more than Chubb for the same level roles. Senior Management is pushing hard for employees to get back to the office so they can micromanage and supervise. Many underwriters feel like this is the wrong approach, the company has been very successful while we’ve all been at home. The messaging around reopening has also been very bad, with the CEO claiming 20 days is “ample time”. There’s no trust from Senior Management, so in return none of the employees trust Senior Management. Because of this exodus, teams are short staffed and employees are overworked, which just drives more people to quit. The company is having trouble hiring new people because of its work from office stance and low pay. Everyone knows they won’t do anything to fix this until it starts impacting results, but too many people at the top are too set in their ways to realize the breadth of the problem.

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      1 person found this review helpful
    7. 2.0
      Current Employee, more than 3 years

      Burnt out middle man

      Jun 17, 2021 - Risk Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Go cool places. See cool homes. 100% remote. Company vehicle.

      Cons

      Exhaustive and repetitive inspection process. The amount of information about each home the corporate office asks for is ridiculous. The company division model is "Do more for our clients" and "More ways to say yes". But then your job is to say no, find ways to make requirements, and tell clients they'll need to spend $2k or more to remain insured with Chubb (the sentiment from management about clients is - "they have the money"). Risk Consultants are the middle man between Chubb's extremely conservative underwriting guidelines and the client. A typical client/home is going to have several requirements. The amount of information you have to know about the requirements so you don't sound like a buffoon to clients is absurd. Expect to be an expert in alarm systems, fire sprinkler systems, construction, fire department operations, earthquakes, wildfires, wind storms, flood zone, thermography, water leak detection systems (which you have to sell but get no bonus), construction safety, HVAC systems, historic construction, interior finishes, home sketching, hazards and liabilities, valuable article collections, builder and contractor relationships, and so much more . Plus data entry, report write up, contractor interviews, fire department interviews, obtaining cost breakdowns, reviewing reports, attending trainings, attending webinars, overnight traveling, scheduling a portion of your own appointments, and various other tasks all within a 7 day window. Most of the clients you meet with have no idea why you're even there. Culture in the company is: what you're doing is good but just not good enough and you could be doing a little more.

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      1 person found this review helpful
    8. 2.0
      Current Employee, more than 8 years

      No Quantity No Quality

      Apr 8, 2021 - Claims 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Global reach. Multi Line Experience. Financial stability.

      Cons

      Company is hyper focused on growth while overworking staff. Hemorrhaging talent weekly and not replacing them leaving those behind to pick up the slack and burn out. Hundreds have gone on medical leave due to stress at all levels of the claim org, Comany has not invested in technology leaving a lot of time consuming manual processes, multiple claims systems, and cumbersome claims experiences for customers. The company has chosen multiple restructuring instead of replacing senior leaders who have quit and this has created holes in oversight in some areas and duplication of efforts in other areas. The company praises claim staff for hard work during a record busy CAT season in one breath then says they cant afford to give fair merit increases because of CAT activity in the next breath. Then the company turns around and offers Hartford billions to buy them. The message? Employee investment and training is not a priority only growth is.

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      8 people found this review helpful
    9. 1.0
      Former Employee, more than 8 years

      Look elsewhere

      Jun 9, 2021 - Underwriter 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Balance sheet; Global footprint (though they are too big to know what to do with it).

      Cons

      They no longer value anything but profit and stock price. They’ve lost all value for insureds, brokers and employees. The field staff works long hours, are not valued (though the company does a stellar job of externally marketing the contrary) , not paid and are very slow to change. Unless your mom or dad are in the industry and are of value to Chubb, expect to work tirelessly to not be compensated or promoted…or learn. You will need to teach yourself everything because senior management is too scared to act and really don’t know what they’re doing so your broker relationships will suffer if you rely on leadership.

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      1 person found this review helpful
    10. 4.0
      Former Employee

      Nice place to work

      Jun 15, 2021 - Underwriter 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits package, strong management, decent systems

      Cons

      Salary not as competitive as other carriers

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