Chubb Reviews
67% would recommend to a friend
(2810 total reviews)
Evan Greenberg
73% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "great people; I no longer work there but have many close friends still with the company" (in 185 reviews)
- "Direct report managers in claims are inept or told by upper management to toe the line or be fired, so the good managers burn out very quickly." (in 52 reviews)
Ratings by Demographics
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Found 2,810 of over 4K reviews
Updated Nov 25, 2023
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- 5.0Sep 27, 2023Claims AdjusterCurrent Employee, more than 5 yearsJersey City, NJ
Pros
Great salary people benefits management
Cons
I don’t see any cons
- 1.0Nov 13, 2023Underwriting SupportFormer Employee, more than 8 yearsWhitehouse Station, NJ
Pros
Not much other than PTOs are good.
Cons
- Flexibility is nonexistent. - Pay is terrible unless you’re a new hire in 2023. - Understaffed in every department. - Forced to help multiple departments (1.5 years and counting) due to being understaffed with no additional compensation or end in sight. - Workload - Inflation has increased but Chubbs pay has not. A 3.5% raise when you ‘Exceeds All’ for a company who “had their best year to date”, is extremely disappointing. - Systems are terrible.
- 2.0Jul 23, 2023Claim ManagerCurrent Employee, more than 10 yearsNewark, NJ
Pros
If you are lucky to have a great manager and business unit, the job can be rewarding. The pay & benefits are good for top performers.
Cons
Flexibility does not exist. All of the top claims leaders from legacy Chubb & Ace have been forced out. The best and brightest said they’d rather pay their own health insurance than stay another year. There has been nobody at the top of claims that even understand ‘Claims’ since Doug Poetch, Jeff Miller, and Frank Lattell were encouraged to leave. I think that was 2017. Now 30 year employees are just walking away. And most people think they can replace that experience with some younger, cheaper folks. In our industry, that is a recipe for disaster.Billions in profits. 2% raises. Leadership crushing the spirit out of newer employees. Holding on to awful managers who chase employees away. If all of the departures are in the same team, what other reason could there be?
8 - 4.0Nov 7, 2023Internal Audit Co-opFormer Employee
Pros
My experience working for Chubb Company in the auditor department was overall quite positive. It proved to be an excellent place for entry-level professionals like me to gain valuable exposure to the job and collaborate with seasoned industry experts. I had the opportunity to learn a lot and work with a team of highly professional individuals, which significantly contributed to my growth and development.
Cons
one aspect that could be improved is the placement of interns in the back of the office, which sometimes hindered easy communication with the team.
- 4.0Nov 25, 2023ManagerCurrent Employee, more than 3 yearsChicago, IL
Pros
Flexible schedule, good leadership & management
Cons
Can be high pressure during CAT season
- 5.0Nov 24, 2023Actuarial AnalystCurrent Employee, less than 1 yearJersey City, NJ
Pros
Great benefits, good salary and a lot to learn.
Cons
Not really any cons yet.
- 2.0Nov 1, 2023AVPFormer Employee, more than 3 years
Pros
Chubb posts record profits and growth and the best combined ratio in the business
Cons
Leaving the company to find that you are being cheated out of 3 weeks of pay. Forced RTO only to sit on Zoom all day "Leaders" with no people skills, constantly changing strategic direction with utter disregard for the consequences to their staff Lack of training and development for staff in digital, analytics and other technical areas.
- 2.0Aug 17, 2023Claims AdjusterFormer Employee, more than 1 yearPhoenix, AZ
Pros
Pays well and benefits are good
Cons
No system to share knowledge with entire dept w/processes, procedures and coverages. If working remotely, lack of inclusion for knowledge needed to perform job efficiently and lack of inclusion in meeting. Stuck on control of "in office" vs quality of work. No procedure/guideline in place to increase authority, advance or move out of dept. When brought to management attention on how to increase authority or advance, no concrete info provided. Appears if you crossed management, you will be held back. Management unable to separate personal emotion from process/procedure being followed. Human factor not considered. When exceptions are made by management on a claim, its referred to as a "service issue by the adjuster" vs an "exception due to the importance of the customer". Does not pay you for time earned on exit. This in itself shows how they feel about their employees.
2 - 5.0Nov 21, 2023Project ManagerFormer Employee, more than 1 yearNew York, NY
Pros
Nice people to work with
Cons
There are no down points
- 1.0Nov 7, 2023Property Claims SupervisorCurrent Employee, more than 3 yearsAlpharetta, GA
Pros
Salary- if you’re interested in money… this place will pay (except for CAT duty)
Cons
Expected long hours on 40hr salary. More work than can be possibly completed for standard 40wk. Told often times “This isn’t a 40hr job or 9-5 job” Multi-billion profit years with minimal pay raise or notable bonus for employees. CEO can get 400% bonus on 8 figure salary, and normal front line workers get 10%.
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Chubb Reviews FAQs
Chubb has an overall rating of 3.7 out of 5, based on over 3,581 reviews left anonymously by employees. 67% of employees would recommend working at Chubb to a friend and 68% have a positive outlook for the business. This rating has been stable over the past 12 months.
67% of Chubb employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Chubb 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Chubb to be culture, career development, benefits and the cons to be senior leadership, management.
