Customer Engineering Services Reviews | Glassdoor

Customer Engineering Services Reviews

Updated May 5, 2017
55 reviews

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2.3
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55 Employee Reviews

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Pros
  • Many associates willing to help you acclimate (in 4 reviews)

  • Flexible schedule, decent pay, benefits are decent, training wasn't bad (in 2 reviews)

Cons
  • While non of us are allowed any overtime the VAS director team flys around the country, and spends all of the money for our group (in 6 reviews)

  • The VAS director team should have been sent down the river years ago (in 5 reviews)

More Pros and Cons

  1. "VASR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - vasr in Winter Park, CO
    Current Employee - vasr in Winter Park, CO
    Doesn't Recommend
    Neutral Outlook

    I have been working at Customer Engineering Services full-time (More than a year)

    Pros

    Management is pretty decent with getting things corrected.

    Cons

    Needs better position offers. Decent pay

    Customer Engineering Services Response

    Feb 28, 2017 – HR Generalist

    I am happy to hear that you feel that CES management is “pretty decent” with addressing issues. I understand your concern with wanting better position offers and decent pay. Many of our VASRs have... More


  2. Helpful (1)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Customer Engineering Services full-time

    Pros

    Nothing I can think of.

    Cons

    Toxic environment. Benefit is terrible and it does not take effect until you work there for three months. Run away as fast as you can.

    Advice to Management

    Take care of your employees.

  3. Helpful (3)

    "I see CES still sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Dallas, TX
    Former Employee - Regional Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Customer Engineering Services (More than 3 years)

    Pros

    I worked for several good managers and it was great, then I worked for a real tyrant who manages through intimidation.

    Cons

    There are some managers who do not deserve to hold their positions. Very unprofessional and they are protected by HR. HR will not help you.

    Advice to Management

    Start job hunting because CES will not last at the rate they go through employees. CES also has a bad reputation in the service industry, they are the Yugos of the industry.


  4. "Depot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Depot in Edison, NJ
    Current Employee - Depot in Edison, NJ
    Doesn't Recommend
    Negative Outlook

    I have been working at Customer Engineering Services full-time

    Pros

    Thanks CES for hiring me

    Cons

    CES structure is awful . You will have a limit career, because mgrs rules your career.If they feel you good at 1 position you will stay there . Mgrs want you to feel you have no where to go and stride to have all control to your career . Also their merits policy for paid increase is complex and awful(16 months) and mgrs do not understand it . Getting a merit increase is almost impossible and CES approve this.Anytime it take 16 month or more(2yr+) to get a merit increase tell you to find another job .

    Advice to Management

    improve merit increase to 12 month.Mgrs must pass a mgrs course approve by empoyees. Promote all employee's to excel to a better positions in CES .

    Customer Engineering Services Response

    Feb 28, 2017 – HR Generalist

    Thank you for your feedback. I understand your concern regarding advancement within the depot department. It is a very specialized function. Our managers do not dictate career growth for employees... More


  5. Helpful (1)

    "Stay away!!! please"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - vasr in Fargo, ND
    Former Employee - vasr in Fargo, ND
    Doesn't Recommend
    Negative Outlook

    I worked at Customer Engineering Services (More than a year)

    Pros

    Decent pay Freedom to start at different times Get to see your region

    Cons

    Have to drive your own vehicle, pay for your own insurance ( they do give you 500 a month) But your putting on 5000 miles a month. you do not get Miles Ou get what ever they decide give you. Lots of driving. They let me go because I had a DUI from 13 years ago....after I was hired.... Makes no sense. I drive my own vhichal pay my own insurance it would not effect them as a company they did not even have a response. What a joke

    Advice to Management

    Maybe provide company cars if you are going to judge on past driving history. I have never had a issue with my past DUI driving for any company


  6. Helpful (4)

    "They take you money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Elite Service Representative in Staten Island, NY
    Current Employee - Elite Service Representative in Staten Island, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Customer Engineering Services full-time (More than a year)

    Pros

    Flexible schedule, decent pay, benefits are decent, training wasn't bad.

    Cons

    Overloaded work load, expect you to complete 60 hours worth of work in 40. Milage pay is garbage. No room for advancement no raises.

    Advice to Management

    Be more consistent. Don't take on a contract before you know the details of the service.


  7. Helpful (2)

    "Great work experience, intense work load"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Service Representative in Edison, NJ
    Former Employee - Technical Service Representative in Edison, NJ
    Recommends
    Positive Outlook

    Pros

    Gain incredible technical experience over a vast array of area in the information industry. Benefits were well worth the position.

    Cons

    The work load becomes overwhelming. They throw more and more work at you without any compensation.

    Advice to Management

    No comment.

    Customer Engineering Services Response

    Jun 28, 2016 – HR Generalist

    CES provides its employees with the tools and training required to perform their jobs. We understand that our most valuable resource is our people and that a highly knowledgeable and skilled... More

  8. Helpful (1)

    "Growth Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Greenville, SC
    Current Employee - District Manager in Greenville, SC
    Recommends
    Positive Outlook

    I have been working at Customer Engineering Services full-time (More than 10 years)

    Pros

    CES is a very diverse company, continuously looking for opportunities to grow. Over the last several years, CES has invested a lot of time and resources in developing it's employees and has backed that up by promoting employees from within to help lead the company. Upper management has also committed to getting the employees involved where possible with new programs and technologies to help improve implementation and compliance in the field.

    Cons

    Nothing to add at this time.

    Advice to Management

    Continue doing what you are doing.

    Customer Engineering Services Response

    Jun 28, 2016 – HR Generalist

    Thank you for your feedback and comments regarding CES’s investment in its employees. We understand that knowledgeable and skilled employees make us a better company. It provides personal growth and... More


  9. Helpful (6)

    "TSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TSR in Houston, TX
    Former Employee - TSR in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Customer Engineering Services full-time (More than 8 years)

    Pros

    Lots of driving and hotel stays. Lots of old vintage junk printers to work on.

    Cons

    Bunch of scam artists. Don't believe anything you are told at the interview. This company is going down fast. Losing accounts fast. They dream about servicing medical accounts that they will never get. They only service junk that nobody else wants to deal with any more. Find a real honest company to work for that doesn't base it's operations on cheating the employees. Worked there for 9 years and had a new boss 7 times. Performance reviews are fake and done just to make the employee feel noticed. They use you up then throw you out. Don't waste your time with these sinking scam artists. They only have one major account and a few small accounts left. They are about to fold. Run the other direction.

    Advice to Management

    Stop the lies. Your not fooling anyone with your smooth comeback comments on this site. Your fake caring for the employees that grind away for you will not save your failing joke of a company. Your efforts to make your employees feel appreciated did not start until 2013. The first 7 years was a joke and a shame and you know it. Enjoy sinking.

    Customer Engineering Services Response

    Jan 27, 2016 – HR Generalist

    Thank you for your feedback and opinion about our company. CES has grown significantly over the years. Clients reevaluate their strategy on a regular basis. We understand and are prepared to conduct... More


  10. Helpful (6)

    "Cell Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cell Lead in Denver, CO
    Current Employee - Cell Lead in Denver, CO
    Doesn't Recommend
    Neutral Outlook

    Pros

    None, Colorado is hopeless. Oh they do let you smoke weed so It's ok on that aspect!

    Cons

    Everything! This company gives you a company card but it's attached to your credit! They do not reimburse all expenses related to work!

    Advice to Management

    Stop lying about your company and what it does for its employees, because you don't! They will deny expenses after approving it verbally! If you quit, you get stuck with the bill. Management has advocated for people to quit, they also don't believe in this company! The company writes responses on these reviews but they are not entirely true. A lot of people are left high and dry for this company. Our old VASR was injured on the job and CES shafted her. It's shocking and I would say...don't work here

    Customer Engineering Services Response

    Jun 28, 2016 – HR Generalist

    Employees that use a company provided credit card are reimbursed for all company expenses and are responsible for all charges made on the company credit card.


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