Get out while you can - Collections Specialist Capital One Employee Review

2.0
Dec 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Eg health care

Cons

Over worked, high turnover, constant manager and team changes. Will tell you Saturdays are temporary but only if management like you. Seen people here for 2 years who can't get off Saturday shift. Been here 2+ years never heard so many people applying for new jobs as right now. Sold a dream of career progression but your options are limited to FLM, trainer or QA. Very rare anyone escapes front line. Pay is poor be prepared to never have a Saturday off if you work Saturdays.(thank god I don't anymore)

Explore other reviews about Capital One

5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, WLB, Free Stuff, Building

Cons

Slow work environment, parking situation

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

2
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