Fuze Reviews

Updated May 6, 2021

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4.3
91%
Recommend to a Friend
89%
Approve of CEO
Fuze CEO  Brian Day (no image)
Brian Day
61 Ratings
Pros
  • "Work from anywhere policy encourages a work/life balance(in 35 reviews)

  • "Special community, flexible work environment, opportunities to make impactful contributions(in 25 reviews)

  • Cons
  • "Fuze is growing a lot and with that come a few growing pains that are common to companies at this stage(in 10 reviews)

  • "Upper management issues and lack of professionality(in 9 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      Great company to work for with Flexible timings and exciting product

      May 4, 2021 - Network Cloud Engineer in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Challenging Problems, Complete freedom and ownership of Projects

      Cons

      Career advancement opportunities are rare.

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    2. 5.0
      Current Employee, more than 5 years

      Flexibility + Respect + Excellent Talent = Positive Environment

      Apr 20, 2021 - Senior Software Engineer in San Jose, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - The company is extremely flexible with work location, time management, lifestyle, and the other logistics of working here - Many coworkers are senior level or higher, and there is respect and positive collaboration between everyone - Benefits are top notch - Team size is small, but you can always meet someone new at the company - In general people are willing to put in extra time and effort - Management seems like they really want to listen to employees and make corresponding changes where needed - The products are continually advancing, and new customers are consistently being added - You get to work with people around the world

      Cons

      - Financial resources are limited, so hiring can be limited, unlike at bigger companies. The small teams can be pleasant, but the plethora of work calls for more heads. - There has been a lot of churn over the years at various levels. - The in-person experience really depends on the location you live in. Some locations have seen positive growth and/or interaction. Others regions have seen the employee base there simply decline over time and not get replaced locally. So for those who like an in-person and upbeat working environment, the company may give you what you'd like or not, depending on your region.

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    3. 4.0
      Current Employee, more than 3 years

      Good, with lots of room to improve

      May 3, 2021 - Support Engineer in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      *Overall culture is fantastic *Unlimited FTO and you're encouraged to use it *Can truly work from anywhere *Managers care about your work-life balance and will work with you to help get you through tough times if you need flexibility *Managers generally lead by example *Mental wellness is a priority *99% of people across all departments are great and there's no politicking or drama *Coworkers are very supportive and easy to get along with *Decent amount of diversity among individual contributors *Low turnover and good opportunities for movement within organizations, and new things are always happening *Management cares about helping you develop your career

      Cons

      *No 401k match - this is an obvious one and really bizarre not to have, especially for a generation that is scared it will never get to retire *Pay is "competitive" but not "good" *WFH stipend is piddly compared to commuter reimbursement when the office was open - $150/quarter compared to $250/month. Home office furnishings are very expensive if you want to be at all comfortable or ergonomic *Health insurance is awful and is only good for people with no chronic illnesses and who don't see a doctor outside of a yearly physical. Huge deductible regardless of plan, sucks for people with no other options. Company pays for a portion but that doesn't close the gap. *IT is hamstrung by lack of inventory and personnel - several employees have needed new computers for years but higher-ups aren't approving new inventory, and customer support ends up solving issues for company employees *Leadership is less diverse - primarily older and white, but they do make an effort to listen to and make room for marginalized people *Support department frequently gets forgotten about by execs and is generally underappreciated outside of its own departmental leadership *Working support means working at least some holidays while the rest of the company has them off, as well as working on-call shifts *Huge round of layoffs in 2019 still has some people spooked *Raises were delayed several times in 2020 - not uncommon given the circumstances but still worth noting

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    4. 5.0
      Current Employee, more than 5 years

      7 years, great company, hot industry!

      Apr 13, 2021 - Network Architect in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      From day one I have been impressed by the engineering talent driving innovation here. Innovation which is reaping industry rewards and recognition. Work/Life Balance ~ Fuze is flexible with work-from-home, schedules and time off, inherently providing a greater quality of life experience.

      Cons

      No annual golf tournament - yet! 😀

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    5. 5.0
      Current Employee, more than 3 years

      Great Expererience

      Apr 29, 2021 - Marketing in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility and the people are great

      Cons

      None that I can come up with

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    6. 5.0
      Current Employee, more than 1 year

      Great company

      Apr 19, 2021 - Network Engineer in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work place, great benefits

      Cons

      No cons, maybe extend the work from home to employees

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    7. 4.0
      Current Employee, more than 1 year

      Good start-up culture

      Apr 15, 2021 - Customer Success Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Clear expectations - Executive leadership is always helpful - Customers are great to work with - Fuze has done a great job making sure employees have what they need working remote.

      Cons

      - Salary is below the industry standard - Lack of accountability within some parts of the organization

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    8. 5.0
      Current Employee, more than 3 years

      Great people, great product, great experience

      Jan 13, 2021 - Go to Market 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people are amazing. Never worked with a better team. The product is solid with a fantastic user experience. I've been through many ups and down, though one consistent thing is the great experience I'm having here and continue to have.

      Cons

      We are a small player in the UCaaS market, competing against large public companies (which means our resources are less)

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      1 person found this review helpful
    9. 4.0
      Current Employee, more than 3 years

      Incredible culture but lacking product improvements

      Feb 19, 2021 - Customer Success 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Everyone is so helpful and happy to be here and happy to help -Positivity -Everyone leans on eachother to solve real problems whether internally or customer facing issues -Very flexible pre and post pandemic about working remotely -Supportive leadership that is very clear about timelines and company goals overall -Everyone is generally very open and transparent about team and individual goals

      Cons

      -Upward mobility options can vary depending on the department -Product fails to listen to customer demands and therefore the product itself lags behind industry standard -Internal billing team is a mess and should be held accountable for SLAs like all other customer facing teams

      2 people found this review helpful
    10. 1.0
      Former Employee, more than 1 year

      Rotten top down

      May 1, 2020 - Anonymous Employee in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work life balance Central location Flexible WFH culture

      Cons

      Terrible product culture: Projects never align, no industry standard processes. Things like licensing the best softwares to do work was ignored and resorted to hacking around for free accounts. The meetings platform has not changed for years, both from an UX perspective and engineering perspective (internal all hands meeting went down twice in a row, due to serious back-end issues). Colin Doherty almost never meet product team. Brian Day is also clueless about technology. Top down culture of nepotism, anti-merits structure. Employees lack basic things like career ladder, no career planning, no training. Managers are clueless when it comes to mentoring employees and hiring top talents. I have been through many interviews with candidates that should have been eliminated from the resume round. Some managers don’t have solid expertise, which surprised me how they got in. Absolutely do not care about employees. I have been through 2 rounds of layoffs and both were done very poorly. The first one was done in “silent mode” where employees were let go in an undignified manner. HR quietly let people go which led to the rest of the company cluelessly scrambling to find out who was fired. The second round was done without any warning. Many employees got fired right before end of the year bonus and holiday season. I heard there is also a history of reckless and corrupted spending from the upper management. No wonder why Fuze burnt half a billion in funding in no time and had to run massive layoffs.

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      15 people found this review helpful

      Fuze Response

      Director

      Thanks for taking some time to share your feedback and experience with us. The senior leadership team has been making strides to improve processes across the organization including internal communication, employee recognition, training, and more. Layoffs are never a pleasant experience and we communicated what we could about the process.

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