Interactions Reviews | Glassdoor

Interactions Reviews

Updated March 7, 2017
146 reviews

Filter

Filter

Full-time Part-time

2.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Mike Iacobucci
63 Ratings

146 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Also, for an 8 hour shift, you only get 40 minutes of paid break time (in 8 reviews)

  • No one wants to talk about the "why (in 13 reviews)

More Pros and Cons

  1. Helpful (3)

    "Market Disruptor With Enormous Potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director
    Current Employee - Sales Director
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Interactions full-time

    Pros

    Interactions is a very unique company with a highly differentiated technology offering in customer care. When positioned correctly, the solution is extremely disruptive adding tremendous value to the enterprise. In the emerging AI space, the company has a unique approach coupled with IP that has the potential to continue to acquire significant marketshare on top of an already impressive customer base. While many legacy competitors are struggling to advance the technology to the next level, Interactions is consistently demonstrating the capacity break into uncharted territory for natural language understanding.

    Specific to sales professionals, the earnings potential is tremendous as deal sizes are large. The directors demonstrating the ability to manage and position strategic sales campaigns are constantly rising to the top.

    Cons

    The buying cycles associated with the deals can be outright brutal oftentimes taking more than a year to close. In addition, many representatives struggle to position the product properly resulting in an acquisition process that marginalizes business value leading to a non-competitive offering. As a result, the company has experienced sales turnover from representatives growing impatient, losing the will to see deals through to fruition.

    Advice to Management

    The AI marketplace is going to continue to grow in size and competition. It's imperative the company continues to invest and stay focused on areas that make us remarkable expanding our value proposition in the industry. It's very easy to get caught up in the latest craze and look backwards at the competition. Furthermore, we need propel our message to the next level not resting on accomplishments from the past. Our customers will consistently demand more.


  2. "Terrible direction, little communications between manager and BDRs, expanding too fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Interactions full-time

    Pros

    HR team was the best part of this company in my opinion, benefits, cool AI product, free lunch once a week (sometimes...), not much else

    Cons

    Poor management, BDR team was hired prematurely and left many of them with nothing to do for 2-3 months (BDRs started hopping on cold calls months AFTER they were hired, plus never had a BDR team in place after a decade of existing), employees and manager alike were arriving late to work or leaving early yet no one was reprimanded, mass hire was a red flag already, no structure, no guidance, bad vibes all together...I don't know how else to put into words how I would cry at my desk several times because I really looked at this opportunity as a stepping stone to a career in tech sales..boy was I wrong

    Advice to Management

    Have a structure and strong plan in place before you start hiring a bunch of BDRs who are eager to get working....not sure what the rush was. Left a bad taste in my mouth. Wish you all the best.


  3. Helpful (1)

    "Intent Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intent Analyst in Indianapolis, IN
    Former Employee - Intent Analyst in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Interactions part-time (More than a year)

    Pros

    Worked with great people. Job was very unique.

    Cons

    Constant changes and not for the better. Upper management doesn't value their employees input.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Poor response to Intent analysts and leads, but do a lot for technical staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intent Analyst in Indianapolis, IN
    Former Employee - Intent Analyst in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Interactions full-time (More than a year)

    Pros

    Technical staff well taken care of. Flexible hours for IAs

    Cons

    Management doesn't listen to analyst feedback, poor communication, inconsistent hours, bonuses lower than you are led to believe.


  6. Helpful (1)

    "Lack of communication"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intent Analyst in Indianapolis, IN
    Former Employee - Intent Analyst in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Interactions full-time (More than a year)

    Pros

    Flexible working hours
    Easy job
    High potential for benefits

    Cons

    Poor communication from management
    Inexperienced management
    Rapid & Unplanned changes to pay structure (that pay less)
    Poor communication about changes
    Poor organisation and support system

    Advice to Management

    Listen to analysts, do more for your employees (like.. replacing mice on computers when they're broken?) and offer more steady hours for those that want them.


  7. Helpful (1)

    "Challenging place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Director in Peachtree Corners, GA
    Current Employee - Senior Sales Director in Peachtree Corners, GA
    Neutral Outlook
    No opinion of CEO

    I have been working at Interactions (Less than a year)

    Pros

    Pretty good technology and a few significant customers

    Cons

    Extremely difficult internal sales process


  8. Helpful (2)

    "soul sucking waste of time."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intent Analyst in Austin, TX
    Former Employee - Intent Analyst in Austin, TX

    I worked at Interactions full-time (More than a year)

    Pros

    -previous bonus system meant good pay if you had good performance (which wasn't hard before they screwed everyone over)
    -very flexible scheduling
    -easy to take days off (paid or unpaid)
    -not having to speak to customers, just hear them
    -lax on dress code and attendance

    Cons

    -monotonous, mentally draining and not stimulating in the slightest
    -erratic hours
    -waiting up to an hour and a half to be allowed out to use the bathroom
    -typical call center drama, everyone slept around and favorites were always chosen
    -awful QA and poor training meant getting screwed out of your bonus
    -base pay was $10, then they hired several waves of new people paying $15/hr for no reason-- most of which got fired a few months later
    -huge firing waves with no warning
    -outsourced like crazy (hence why the department is now gone)
    -conflicting information left and right
    -management's policy changes never made sense and didn't address any concerns, even after coming for employee feedback


  9. "Intent Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intent Analyst in Indianapolis, IN
    Former Employee - Intent Analyst in Indianapolis, IN
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Interactions full-time (Less than a year)

    Pros

    Good bonuses.
    Easy job, once you got the hang of it.

    Cons

    Getting your break was a pain.
    First shift was hard to get into.
    Does not work with your schedule and will make you work 5 random days a week.

    Advice to Management

    Work on the scheduling.


  10. "Intent Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Interactions full-time (More than a year)

    Pros

    wear what you want, no hard work

    Cons

    boredom, horrible management, unsure future

    Advice to Management

    Ha!


  11. Helpful (2)

    "Great team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Technician in Austin, TX
    Current Employee - NOC Technician in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Interactions full-time (More than a year)

    Pros

    Good team, growing company. Management is understanding, relaxed and will work with you. Many opportunities to learn.

    Cons

    Change takes longer than one might expect. Nothing much else to say but there is a twenty word minimum so I'm filling up space.

    Advice to Management

    none none none none none none none none none none none none none none none none none none none none none none none none none none



Showing 146 of 147 reviews
Reset Filters