MedImpact Reviews | Glassdoor

MedImpact Reviews

Updated April 29, 2017
108 reviews

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Full-time Part-time

2.8
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MedImpact President and CEO Frederick Howe
Frederick Howe
59 Ratings

108 Employee Reviews

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  1. Helpful (4)

    "IT Positions"

    Star Star Star Star Star
    Current Employee - NOC Operator in Tempe, AZ
    Current Employee - NOC Operator in Tempe, AZ
    Recommends
    Neutral Outlook

    I have been working at MedImpact full-time

    Pros

    Get your private space and Not much work to do with getting paid 40k+, lots of free time to study

    Cons

    Slow, not much opportunity for advancement


  2. Helpful (3)

    "Not worth the aggravation."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tempe, AZ
    Current Employee - Customer Service Representative in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MedImpact full-time (More than 3 years)

    Pros

    Benefits are good. Pay is good, Hours are so so, Other reps I work with are Great!!! Team Leads are Great and extremely helpful. Certain supervisors are okay. They always decorate your desk for you birthday even if you are a temp. That is nice.

    Cons

    Upper management is disconnected from reps, some supervisors are more out for themselves than for their team. All Supervisors should be held to the same standards they hold their team to. As a rep I would never want a promotion at Medimpact, I have seen what/how certain team leads are treated. Favoritism is not hidden at this company at any level. Shifts are picked according to what supervisor you may get and not what would best fit your life because reps are afraid if they get a specific supervisor their time at the company is limited.

    Advice to Management

    Look around at all the hard working employees you have and truly appreciate the job they do. Tempe was a great place to work, a lot has changed since 1/1/16 and not for the better. Stop blaming reps for poor metrics and start training reps to succeed. Having a dedicated trainer was a great idea in theory, take a look at retention since the change in the training from 2-3 years ago. A trainer can only be as effective as the knowledge base they have. You would not expect someone who has never spoken English to read a book about English and teach others how to speak the language. Why, then do you expect someone who has never taken a call for a PBM, to teach others how to succeed at it? PBM call center reps do speak a second language in a way, and it is a difficult one. Richard Branson says it best "If you look after your staff, they will look after your customers. It's that simple" Medimpact is not looking after it's staff and you are paying the price by losing clients, and not answering calls in time making reps work 10 hour days.


  3. Helpful (2)

    "Management circus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at MedImpact (More than a year)

    Pros

    Benefits are not excellent, but reasonable

    Cons

    Management are under trained and frequently manage by crisis

    Advice to Management

    Get some up-training for your supervisors and mid-managers


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  5. Helpful (3)

    "Non-Existent Culture, Limited Growth Potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MedImpact (More than 3 years)

    Pros

    Employees are very knowledable in their fields, but work is usually spread very thin and interdepartmental resources are scarce. Generous health benefits and 401k matching program.

    Cons

    The company claims to have a culture, but it does not exist. Communication and professional prowess from senior leaders tends to be a game of smoke and mirrors. Opportunities for growth are few and far between as everything that moves through HR can be compared to watching grass grow.

    Advice to Management

    Reward those who excel. Don't forget that a company's most important asset is its people.


  6. Helpful (3)

    "manager"

    Star Star Star Star Star
    Former Employee - Manager in Phoenix, AZ
    Former Employee - Manager in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    benefits, salary, training, peers, facility

    Cons

    senior leadership, senior leadership, senior leadership, senior leadership, senior leadership

    Advice to Management

    reevaluate senior leadership


  7. Helpful (1)

    "Lots of Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Professional in San Diego, CA
    Current Employee - Financial Professional in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at MedImpact full-time (More than a year)

    Pros

    - Lots of opportunity to grow if you are proactive about learning the business. The business needs enthusiastic new blood so if you're driven take a look at the openings.
    - Really Good people
    - Beautiful facility
    - Good Pay
    - Good Work life balance
    - Great benefits and wellness program

    Cons

    - Be mindful of politics
    - Some departments are understaffed and some are bloated.

    Advice to Management

    - Some senior management is out for themselves only. Replace the status quo crowd.


  8. "Feedback"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Project Manager III in San Diego, CA
    Current Employee - Technical Project Manager III in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MedImpact (Less than a year)

    Pros

    Dynamic and ever changing environment

    Cons

    Heavily audited due to Healthcare Industry


  9. "GPS Program Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in San Diego, CA
    Current Employee - Program Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MedImpact (Less than a year)

    Pros

    Very progressive company. High expectations but with work life balance. My unit is focused on providing the training and support needed. I've been amazed at the recognition that sometimes projects/programs/client services are not perfect. Rather than punish employees they focus on finding the root cause without blame and focus on future prevention. Very collaborative environment.

    Cons

    Nothing that really stands out. They do have a large break room but do not serve food. There is a pseudo kitchen with many refrigerators, microwave ovens, .......

    Advice to Management

    Keep on doing the Town Hall meetings to keep all informed.


  10. "Account Manager"

    Star Star Star Star Star
    Former Employee - Customer Service Senior Account Manager/Team Lead in Tempe, AZ
    Former Employee - Customer Service Senior Account Manager/Team Lead in Tempe, AZ
    Recommends

    I worked at MedImpact full-time (More than a year)

    Pros

    Decent and fair place to work. I loved the working space. There was always something new to learn and there was room to grow the company.

    Cons

    I disliked the constant shift changes.

    Advice to Management

    Continue to do what you're doing, it was a pleasure working on such a comfortable environment.


  11. Helpful (2)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Detroit, MI
    Current Employee - Customer Service Representative in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly, solid salary very good company

    Cons

    not the best shifts/ to start out

    Advice to Management

    more training for new employees


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