Neustar Reviews | Glassdoor

Neustar Reviews

Updated April 23, 2017
359 reviews

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Full-time Part-time

3.0
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Neustar President and CEO Lisa A. Hook
Lisa A. Hook
222 Ratings

359 Employee Reviews

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Pros
Cons
  • work / life balance is a joke - (in 16 reviews)

  • There is no diversity in upper management (in 21 reviews)

More Pros and Cons

  1. Helpful (5)

    "Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Louisville, KY
    Current Employee - Operations in Louisville, KY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Neustar full-time (More than 5 years)

    Pros

    GREAT coworkers, good benefits, good office perks, profit share.

    Cons

    Management is constantly changing, no formal training/onboarding program, no clear career paths, culture STEEPED in alcohol, HE works in the company interest, most department managers don't know much about the department they manage.

    Advice to Management

    Stay long enough to develop the workforce, not use them as stepping stones to the next level of your career. Hire managers with experience in the area you hire them into, stop the favoritism.


  2. Helpful (4)

    "Don't waste your time here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sterling, VA
    Former Employee - Anonymous Employee in Sterling, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    Benefit. I am sure its not the same now.

    Cons

    Bossy Management. You have to kiss the rear potatoes to climb the ladder.

    Advice to Management

    Replace upper management with fresh and new talent.


  3. Helpful (11)

    "It's all about management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Development Engineer in San Francisco, CA
    Former Employee - Senior Software Development Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than a year)

    Pros

    If you want plain job in IT and get market salary - this is a possible place to be

    Cons

    Lame and inappropriate tech stack used to develop, no way management wants to change it.
    After leaving the company I had to study a lot before getting to the next job because company was way behind the modern stack.
    Management's job security is the only their concern.

    Advice to Management

    Leave


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  5. Helpful (7)

    "Steer clear of this train wreck"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in San Francisco, CA
    Former Employee - Senior Product Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    Had the privilege of working with some incredibly talented engineers. Couple of the folks on marketing services were very structured and detail oriented. Other teams had talent but sometimes lacked focus.

    Cons

    Very top down management style. Incentives are in the wrong place. Terrible work life balance. Most are not excited to work here. Everyone is overworked because of too many layoffs, therefore severely understaffed.

    Advice to Management

    More communication bottom up and top down. Stick to your goals without constant shifting. Remain calm and make a solid plan instead of bleeding fear and chaos into teams.


  6. Helpful (13)

    "They're just okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in McLean, VA
    Former Employee - Account Executive in McLean, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Neustar full-time (Less than a year)

    Pros

    Public tech company, Well known in the space, Good product and sales trainings

    Cons

    Their security products cant compete with newer, sexier products on the market
    Not a fun culture
    High turnover- no job security, even when your'e killin' it.

    Advice to Management

    Don't lay off sales people that are actually meeting their quota and making you money, without a reason


  7. Helpful (1)

    "Systems Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Manager in Sterling, VA
    Current Employee - Business Systems Manager in Sterling, VA
    Recommends
    Approves of CEO

    I have been working at Neustar full-time (More than 3 years)

    Pros

    Good salaries and great benefits

    Cons

    Neustar is great but the mid level management is not.


  8. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar full-time (More than a year)

    Pros

    Exciting, fast-paced startup mentality with backing of established, large company. New Sales Management are proven leaders from leading tech companies in the Valley.
    -Provide comprehensive sales training/onboarding/SKO
    -Fun, positive culture with great work-balance
    -Modern, high-tech offices
    -Hard-working, smart employees
    -Competitive pay/benefits

    Cons

    Still a large company so takes time to get to know everyone

    Advice to Management

    Keep doing what you're doing with the new direction in sales


  9. Helpful (1)

    "Principal Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar full-time (More than 3 years)

    Pros

    Very Innovative, ever changing work environment

    Cons

    Stop laying off- You have the best talent.

    Advice to Management

    Keep up the good work. Take care of your employees. You have the best talent in the industry.


  10. Helpful (11)

    "Company is hopeless and spiraling to the gutter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in San Francisco, CA
    Former Employee - Analyst in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than 5 years)

    Pros

    -Company provides great benefits like other Bay Area companies.
    -Fully stocked kitchen that includes soda and all kinds of snacks.
    -Foosball and ping pong tables

    Cons

    -Bad acquisitions
    -Tribal knowledge database
    -Working with old and non-technical

    Company once had a lot of potential. They had a big revenue stream from the government NPAC contract. Once they sensed they were losing their contract they lost their minds with bad acquisitions such as Quova (IP Intelligence) and Aggregate Knowledge.

    I definitely wouldn't recommend this place as a career. There is no diversity in upper management. Company is run by former failed AOL executives.

    This company is completely dishonest in the services provided to customers. There is no trust between employees and management. To top things off HR provides incentives for employees to leave positive Glassdoor reviews.

    Advice to Management

    Please let the new owners run things their way. Company has no morale in it's current state.


  11. Helpful (19)

    "Working here has left a bitter taste in my mouth."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    -The people you work with, very friendly.
    -Great benefits.
    -You can have a stress free 9-5 job if you play your cards right.
    -Happy hours and chair massages to keep you docile and content. Although you're not really expected to enjoy yourself. It's all for show.
    -Tons of snacks
    -Very nice office

    Cons

    -The people you work for, incompetent and outdated depending on which department you work for.
    -Crappy compensation.
    -You can get away with a LOT of slacking off. Believe me, I've seen my fair share of slackers in the office and there is no shortage. Oddly enough, these people seem to be the ones who get rewarded the most. The rich get richer.
    -Constant acquisitions where everything is fun and great for a while. Then the honeymoon phase is over and management decides to restructure and then heads roll. Their strategy? Cut the most hard working/most expensive employee there, only to rehire for that position a couple months down the line because they bit off more than they could chew resulting in a loss of knowledge transfer and optimum efficiency.
    -This company's culture struggles to be hip and innovative yet it's run by people who think this is still the 90's. It's like a constant struggle between good and evil and the side that doesn't want to adapt, also happens to be the side that doesn't want to embrace change and progress for the sake of keeping their jobs.
    -Constant issues with customer satisfaction due to the inevitable decline in the quality of services. Patch after patch to fix these issues, never wanting to address the underlying root problem. I have to ask, would you like to work on a product that has 20 bandages on it?
    -Favortism. Doesn't matter how hard you work if you're not the favorite.

    Advice to Management

    If there is one lesson I've learned the hardest, it's that you can't trust management to have your best interests as an employee. Thrown under the bus and fed to the wolves for being naive and trusting. That was the greatest lesson I learned while working here. Thank you.


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