Neustar Reviews | Glassdoor

Neustar Reviews

Updated February 18, 2017
353 reviews

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3.1
Star Star Star Star Star
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Neustar President and CEO Lisa A. Hook
Lisa A. Hook
220 Ratings

353 Employee Reviews

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Pros
Cons
  • work / life balance is a joke - (in 15 reviews)

  • There is no diversity in upper management (in 21 reviews)

More Pros and Cons

  1. "Heading in the right direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar full-time

    Pros

    After acquiring several companies, Neustar is now poised to excel in the information services space - lot's of opportunity within several divisions

    Cons

    Recent acquisition by an a private equity firm - upcoming changes unknown - but should be limited


  2. Helpful (7)

    "Nepotism Is The Word"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time

    Pros

    Decent pay and benefits.
    From the director level down Neustar has talented hard working employees.
    Free food and snacks out West.

    Cons

    No free food and snacks in the East Coast office.
    Uncertain future with the pending the pending acquisition by a private equality company.
    All the new VP's are hired out West, because the Neustar executive management feels the East Coast has zero talent.
    Horrible, and I mean horrible executive management.

    Advice to Management

    Tell the truth. You guys lied about the company split. Your only goal is to loot the company for your personal gain.


  3. Helpful (5)

    "Can't get out of their own way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Neustar full-time

    Pros

    Great sales teams, unique data, pay is competitive, VP level and below are great, and compelling offerings.

    Cons

    Senior leadership team pretends they have a strategy but it is nonexistent. Seems our senior management does not get what's makes us special, instead they dedicate resources to the sexiest new thing irregardless of our strategy or how it fits.

    Advice to Management

    CEO is very disconnected from the business and she does not trust anyone. In effect there is no number 2, which causes a real vacuum in leadership. I would recommend the CEO get out in the trenches and figure out what is going on in the business. The company will not be successful unless she changes her approach.


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  5. Helpful (8)

    "Great Team, meandering executive level direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Neustar (More than 3 years)

    Pros

    Great technical and sales teams, abundant training.

    Cons

    Ever-changing company direction, revolving door of upper management, new executives and managers are almost exclusively outside hires, so little upward mobility. Lower than average salary based on comparable positions elsewhere.


  6. Helpful (10)

    "They're just okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in McLean, VA
    Former Employee - Account Executive in McLean, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Neustar full-time (Less than a year)

    Pros

    Public tech company, Well known in the space, Good product and sales trainings

    Cons

    Their security products cant compete with newer, sexier products on the market
    Not a fun culture
    High turnover- no job security, even when your'e killin' it.

    Advice to Management

    Don't lay off sales people that are actually meeting their quota and making you money, without a reason


  7. Helpful (10)

    "Going in Circles"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They are involved in interesting industries with fun problems to solve. Interesting technologies as well. Many good people to work with. Above average benefits.

    Cons

    Company has never really decided what it wants to be and how to get there. Constant change. Now it is changing from the separate companies direction to going private. Company has continually overpaid for acquisitions. Employees are not valued hence yearly layoffs.

    Advice to Management

    The new owners need to look at the whole company and decide what they really have.


  8. Helpful (5)

    "Great Experience, Constant Changes, No Long Term Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager
    Current Employee - Senior Manager
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Neustar full-time (More than a year)

    Pros

    Wonderful people, depending on which team you're on
    Great potential in terms of company vision and products/solutions
    Flexible hours/offices
    Opportunities for travel
    Management is open to supporting all kinds of ideas as long as employee is willing to initiate and push (sometimes a lot)
    Solid benefits

    Cons

    A very chaotic last two years. High turnover, departments pulled apart and put back together, budgets slashed, strategy shifted
    Uncertainty over company future as it goes private equity
    Low visibility into upper-level operations. Whether or not this is intentional, it can be frustrating
    Little to no internal communications about changes
    Regularly shifting roles. Not just in terms of title, but a lot of the "oh, why don't you just take this on too" that you tend to see more as startups. Works for some, not others.

    Advice to Management

    Get organized
    Offer, clarify, and follow through on employee incentives


  9. "Changes are good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar full-time

    Pros

    The people and atmosphere are great. The recent changes show innovative thinking for long term company success. If things go to plan, the products will soon be far out in front of the rest of the market.

    Cons

    It is a long company so you don't get introduced to many people right away and it takes awhile to get to know everyone.

    Advice to Management

    Continue to hire top talent with vision for long term company growth and success


  10. Helpful (19)

    "Avoid if you can."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Neustar full-time

    Pros

    People are friendly. Pay isn't terrible. Offices are nice and in good locations.

    Cons

    Actual leadership is nonexistent. CFO is power hungry and micromanager. Going private means less visibility for employees on finances, so bad combo. CEO changes her mind every week on what she wants to do with the company. Overpaid for acquisitions and now scrambling. There's a reason people are leaving. "Leadership" listens to whoever is telling them what they want to hear. Giant political game and you will get thrown under the bus in a hot second if it saves them for the moment.

    Advice to Management

    Listen to your employees. People aren't happy and you don't seem to care about why. It's just become a blame game and nothing changes after the finger pointing.


  11. Helpful (1)

    "Systems Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Manager in Sterling, VA
    Current Employee - Business Systems Manager in Sterling, VA
    Recommends
    Approves of CEO

    I have been working at Neustar full-time (More than 3 years)

    Pros

    Good salaries and great benefits

    Cons

    Neustar is great but the mid level management is not.



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