- typical pains related to integrating with Twilio after the acquisition in Feb of 2019. Most painful of which is the figuring out how we make decisions now as one larger company. (Twilio has less process / standard way to make decisions, SendGrid has a formalized process).
- The general energy of the company is lower now after the Twilio acquisition – still positive but now that we're not a standalone, public company, there appears to be less control over our business (email, email marketing) destiny.
- Culture of Twilio, while close to SendGrid's, is definitely different and will take some time to feel part of one