American Cancer Society Interview Questions | Glassdoor

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American Cancer Society Interview Questions

Updated Jan 29, 2018
282 Interview Reviews

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Candidate Interview Reviews

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  1. Helpful (4)  

    Director Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at American Cancer Society.

    Interview

    The interview itself was standard. It began with a phone screen which was followed with an interview with the hiring manager. The final interview was to be a face to face with other team members. The initial two interviews went well and the HR person invited me to a final interview. After early communication with the HR department regarding times, the communication stopped from the HR department stopped. There was no follow-up, no update on my application, no closure on whether the position was filled or closed.


  2.  

    Manager Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. I interviewed at American Cancer Society.

    Interview

    Initial phone interview with HR followed by in-person interview with hiring manager. Submitted plan for 30/60/90 days following in-person interview. HR reached out and offered position with salary.

    Interview Questions

    • Why did I want this position   1 Answer
  3.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at American Cancer Society in November 2017.

    Interview

    I submitted my application online and 1 week later I received an email from HR to set up an interview. The first interview was with an HR recruiter through Skype and we went over my resume, job description, experience with customer service and tech software, and some questions about experiences related to the job. After the screening interview, I had to take a typing test and a multiple choice test about basic technology and internet related questions. The passing rate is 50 wpm for the typing test, I believe. The next week I had an interview with the hiring manager, who explained the role further. The second interview was all based on the STAR behavioral questions format, and was about 40 minutes to an hour long. The hiring manager and the HR recruiter were really friendly and supportive during the interview, and were happy to answer questions I had for them.

    Interview Questions

    • How have you dealt with difficult individuals in your previous experiences?   Answer Question
    • How do you remain calm in a stressed situation?   Answer Question

  4. Helpful (1)  

    Cancer Resource Specialist Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at American Cancer Society (Austin, TX) in October 2017.

    Interview

    I applied online and was contacted two days later for an phone interview. After the phone interview I was asked to take a technology assessment and a typing test. Both were pretty basic and easy. They are looking to make sure you can type more than 50wpm and the technology test is not timed but they the lady that interview me said people tend to finish in 10-15 minutes. I think there were close to 40 multiple choice questions on the test. After I passed both of those, I was contacted for an onsite interview. The onsite interview consisted of me touring the building, shadowing someone already in the position, and then a Skype interview with the hiring manager. The questions were mainly situational and they expect you to use the STAR format when answering. They contacted me 4 days after my onsite interview with a job offer. Everyone I interacted with was extremely helpful, professional, and kind.

    Interview Questions

    • Name a time you had to ask difficult questions to a customer   Answer Question
    • Name a time you had a lot going on and how did you handle it   Answer Question
    • Why do you want to work from home? Why do you want to work for the ACS?   Answer Question
    • Name a time you had to learn a new database, how long did it take you to be comfortable with it   Answer Question
    • How do you prefer to communicate with people   Answer Question
    • Do you prefer to work as a team or individually   Answer Question

  5. Helpful (2)  

    Community Manager - Development Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at American Cancer Society in August 2017.

    Interview

    Applied online with Indeed. Received an email two days later requesting a phone interview. The interview was brief, 30 minutes, but seemed to go well. We discussed some challenges of the job - long hours, evenings and weekends, plus a good bit of driving/traveling in the community. Overall it was a good interview, she skipped the cliche questions and asked about my experience and how it relates to this job.

    Interview Questions

    • I was asked to give an example of when I worked in a metric driven environment.   1 Answer

  6.  

    Income Development Specialist Interview Interview

    Anonymous Interview Candidate in Austin, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at American Cancer Society (Austin, TX) in August 2017.

    Interview

    It was a lower level employee reading interview questions over the phone. It totally a FORM type interview and not one where they truly wanted to get the best out of the candidate. I reviewed many of the basic customer service interview questions but was surprised by some of the more basic ones that threw me off guard. The person interviewing needed a specific answer and if you didn't have one, you were forced to answer so she could check off a box.

    Interview Questions

    • What internet browser to you use?   Answer Question
    • How do you notify your employer when you are sick?   1 Answer

  7. Helpful (8)  

    Community Manager Role Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at American Cancer Society.

    Interview

    I applied for the Community Manager role earlier this year. About a couple days later a recruiter reached out to me and scheduled a phone interview. The following week I had the phone interview with the recruiter. The recruiter answered all my question. Shortly after the phone interview I made it to the next round of in-person interview. The second interview went extremely well. I was told by the staff that they would make a decision and pick their top 2 candidates would be asked to do a final interview in-person. I didn't hear for THREE weeks that I made it to next round. I was told in the pervious interview that it was going to be an in-person interview, but it was changed to a phone interview. I thought it was strange it was going to be a phone interview for their final round of interviews. The lady who did the phone interview was kind and answered all my question. Although at the end of the interview I was told to come in for ANOTHER Interview in person.I gladly accepted although something did not sit well with me that the fact they needed to interview for the fourth time. I went in for the fourth interview and I got mix signs. I just knew by the end of it that they did not know what they were doing.
    . At the end of the interview I asked when I would be hearing back or what their time-line was. Both the interviewers awkwardly looked at each other and said they were not sure what their time line was. At that moment I knew right then and there they had no idea what they were going and I was being dragged along. The next day I found out I did not get the interview from two separate sources. I received a voice mail saying they decided to not fill the position. Shortly after I got an e-mail saying they decided to go with other candidates. It was TWO different reasonings. Shortly after I called the recruited to clarify on why I didn't get it, because I got two separate messages. The reason I am writing this review is for others to learn from my experience. If you have a bad feeling about a company while you are interviewing with them- listen to it. I was very disappointed how the American Cancer society handled the interviewed process. They were inconsistent and not communicative through out the whole interview process. This was a two month long process.

    Interview Questions

  8. Helpful (1)  

    Community Manager Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at American Cancer Society.

    Interview

    Phone interview with questions relating to job description and talked about details of the position including travel and working odd hours. The interview was set up after I was contacted by email.

    Interview Questions


  9. Helpful (1)  

    Cancer Information Specialist Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at American Cancer Society (Austin, TX).

    Interview

    1. Apply online
    2. Short conversation over the phone with recruiter
    3. Computer skills assessment
    4. 1.5 hour onsite interview and shadowing of current front line staff
    -- Interview is heavy with situational questions. Know the STAR method and be well prepared with many professional anecdotes to use with your answers.

    Interview Questions

    • When's a time you went above and beyond for a customer?
      Tell me about a time you handled an escalated issue independently.   Answer Question

  10.  

    Coordinator Community Events Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at American Cancer Society (New York, NY) in July 2017.

    Interview

    I applied for the position online, a few days later a rep from HR contacted me to set up a phone screening. The phone screen took place 4 days later (there was a holiday in the middle of the week) and lasted 30 minutes. Next, the hiring manager contacted me, about a week later, and set up an in person interview with herself and another manager. I was called back the next day and ask to come in for a second interview the following day.

    Interview Questions


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