Tech Support Representative applicants have rated the interview process at Cox Communications with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Tech Support Representative roles take an average of 8 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Cox Communications overall takes an average of 22 days.
Common stages of the interview process at Cox Communications as a Tech Support Representative according to 5 Glassdoor interviews include:
One on one interview: 19%
Skills test: 19%
Drug test: 14%
Presentation: 14%
Phone interview: 10%
Background check: 10%
Group panel interview: 5%
Other: 5%
Personality test: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at Cox Communications
Interview
Contractor who hires for Cox calls interviewees after passing call center trial run test online. Was surprised that Cox even contracts out the people who do the hiring for their call centers.
Interview questions [1]
Question 1
Describe a time when you handled a disgruntled customer and how did you change their mind.
I applied online. The process took 3 weeks. I interviewed at Cox Communications (Phoenix, AZ) in Nov 2024
Interview
They were prompt in response to my application. The processes to follow were smooth and easy to understand. Everyone was also very helpful. I am looking forward to embarking in a new career field for this company and to see how they will help to cultivate my career growth along the way.
Interview questions [1]
Question 1
How I felt about the culture of the company after watching a short-video about the company.
I applied online. I interviewed at Cox Communications (Wichita, KS) in Nov 2016
Interview
Fairly shortly after applying I was called by a Cox representative who walked me through what was expected of me during the process and what all was going to be happening. Cox scheduled a drug test at my convenience, and shortly thereafter had me sit down with a floor supervisor to do an interview. Fairly straight-forward interview in a conference room, personality questions and the like, followed by a phone role-play of a standard customer experience. Once hired we went through Cox general training followed by our specialized department training. We were Cox employee with full benefits upon being hired, but didn't take on job roles for about 8 weeks.