Front Desk Agent applicants have rated the interview process at Marriott International with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 73.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Front Desk Agent roles take an average of 11 days to get hired, when considering 194 user submitted interviews for this role. To compare, the hiring process at Marriott International overall takes an average of 17 days.
Common stages of the interview process at Marriott International as a Front Desk Agent according to 194 Glassdoor interviews include:
One on one interview: 28%
Drug test: 17%
Background check: 13%
Skills test: 11%
Phone interview: 9%
Personality test: 8%
Presentation: 4%
Group panel interview: 4%
IQ intelligence test: 3%
Other: 2%
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It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied through other source. The process took 5 days. I interviewed at Marriott International (New Orleans, LA) in Dec 2012
Interview
Interview was very professional. I spoke first with the GM as I was introduced to him by a colleague. Then I interviewed with HR and the Front Office Manager. I had to do a phone interview with the Director of Rooms as he was out of town with his family and so was I. They made this a very easy and relaxed process.
Interview questions [1]
Question 1
General hotel questions. Asked for specific experiences with guest complaints and how they were handled.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.