Customer Service Representative applicants have rated the interview process at Marriott International with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 73.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 21 user submitted interviews for this role. To compare, the hiring process at Marriott International overall takes an average of 17 days.
Common stages of the interview process at Marriott International as a Customer Service Representative according to 21 Glassdoor interviews include:
One on one interview: 18%
Drug test: 16%
Skills test: 16%
Phone interview: 14%
Presentation: 10%
Background check: 10%
Personality test: 8%
IQ intelligence test: 6%
Group panel interview: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Marriott International (Toronto, ON) in Apr 2022
Interview
The interview started out with describing the job position and asking if I had any questions then it went smoothly with a lot of questions about personal experience and how you can relate the questions to past work and/or school experiences.
Interview questions [1]
Question 1
Q - Can you explain an experience you had when you had to deal with a hectic and busy day with customers?
Moderate. they asked about past experience and why i wanted to join marriott. Just one telephonic round of interview. They ask about previous work experiences and reason for switch. Asked about my strengths and weakness. Tell me something about yourself. Goal after 5 and 10 years
I applied online. The process took 1 week. I interviewed at Marriott International
Interview
Two interviews with talking about experience and how to approach different situations. It felt pretty easy and nothing too hard. Just feel confident and know what you are talking about. That is what they are mainly looking for that you aren't too shy and can be very helpful for their guests.
Interview questions [1]
Question 1
Use the star method on how you would approach *specific situation*
Entrevista en linea con múltiples candidatos, totalmente en ingles con sesiones individuales sobre aptitudes y cualidades profesionales, no se pide experiencia previa pero el ingles es de alta importancia para el proceso.