Customer Service Representative applicants have rated the interview process at State Farm with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 69% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 242 user submitted interviews for this role. To compare, the hiring process at State Farm overall takes an average of 24 days.
Common stages of the interview process at State Farm as a Customer Service Representative according to 242 Glassdoor interviews include:
Phone interview: 20%
Skills test: 14%
One on one interview: 13%
Drug test: 13%
Background check: 12%
Personality test: 9%
IQ intelligence test: 7%
Presentation: 7%
Group panel interview: 4%
Other: 1%
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It was an hour interview, basic questions, had to take a resume. The employer took about a month to get back to me but process was easy. I just wish there was more communication throughout the process.
I applied online. The process took 3 weeks. I interviewed at State Farm (Birmingham, AL)
Interview
I've interviewed with this company. Very straight forward process. Would recommend applying to this job. The steps depends on the recruiter the agency uses. Mainly over the phone interviews, video, and in person last.
I applied online. I interviewed at State Farm (Southaven, MS) in May 2026
Interview
It seems to be a very low base pay leading to sales. This was not something I am interested in for my career. I have had several interviews with state farm but very few offered benefits needed for my family.
Easy phone interview. Asked basic questions for the initial interview, was very fast and easy. Hear back in 48 hours. Was asked why I wanted the job, and how comfortable on a scale of 1-10 how comforatabke I was with sales